She sits down with PSA’s digital health lead and pharmacist Jarrod McMaugh to discuss everything from why criminals target small businesses, how to tell the difference between a legitimate communication from a GP or wholesaler and a data theft attempt, and pharmacists’ obligations to their patients when it comes to privacy.

The two discuss why the greater amount of data now collected and shared could leave a “back door” open to cyber threats – and why you should never pay a ransom if you’ve been targeted.

01:03 – Why is community pharmacy a high-value target for cybercriminals?

02:52 – Protection and prevention

06:25 – The common weak links in pharmacy digital infrastructure

07:58 – Spot the difference: legitimate requests and data theft attempts

10:31 – Pharmacies’ responsibilities under the Australian Privacy Principle 11

13:28 – Legal and professional obligations if a breach occurs

20:34 – “Every health service in the country must have a policy around their access to My Health Records.”

23:33 – Privacy considerations around the Pharmacists Shared Medicines List

27:01 – The top three non-negotiable digital hygiene habits

28:53 – The role of software vendors

31:49 – How do shared records raise privacy and cyber threat concerns?

33:42 – The role of professional indemnity insurers

36:21 – The role of the PSA

You can access the full transcript of this podcast here. While we endeavour to ensure all important words and phrases are correct, please note there may be some minor inaccuracies in the transcription.

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