
Sign up to save your podcasts
Or
How Small Improvements Create Lasting Change in Customer Experience
Steven Van Belleghem, customer experience expert and author of A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture. He talks about how embracing effective empathy, empowering employees to make meaningful decisions, and building emotional customer relationships can transform companies into customer-centric organizations.
Top Takeaways:
Quote:
"It all starts with leadership. The biggest barrier for companies to succeed in their goal of becoming customer-centric is when teams don't believe their leaders."
About:
Steven Van Belleghem is a customer experience thought leader and keynote speaker. He is the author of six bestselling books. His latest book, A Diamond in the Rough: Over 100 Specific Tips to Build a Strong Customer Culture, is available now!
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
Learn more about your ad choices. Visit megaphone.fm/adchoices
5
8181 ratings
How Small Improvements Create Lasting Change in Customer Experience
Steven Van Belleghem, customer experience expert and author of A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture. He talks about how embracing effective empathy, empowering employees to make meaningful decisions, and building emotional customer relationships can transform companies into customer-centric organizations.
Top Takeaways:
Quote:
"It all starts with leadership. The biggest barrier for companies to succeed in their goal of becoming customer-centric is when teams don't believe their leaders."
About:
Steven Van Belleghem is a customer experience thought leader and keynote speaker. He is the author of six bestselling books. His latest book, A Diamond in the Rough: Over 100 Specific Tips to Build a Strong Customer Culture, is available now!
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
Learn more about your ad choices. Visit megaphone.fm/adchoices
231 Listeners
706 Listeners
38 Listeners
126 Listeners
9 Listeners
114 Listeners
3 Listeners
74 Listeners
549 Listeners
45 Listeners
15 Listeners
9,172 Listeners
2,444 Listeners
2,144 Listeners
43 Listeners
8,144 Listeners