Aga Khan University in Pakistan is driven to improve the patient experience. Does this drive come more from a spiritual belief system rather than regulation? How does the heatlh care culture leverage this to ensure the best patient experience possible? This and more from two powerful patient experience leaders.

For the expertise on which healthcare is built, we cannot forget its purpose. It is not just about operational efficiencies, though we need them. It is not just about process improvements, though we aspire to realize them. It is not just about clinical excellence, though we must expect it. Rather, it is around the needs of those that seek care to feel helped, cared for and understood. How do we ensure our systems can deliver on that human need?