Topics this week:

• Tyler has been extremely busy with meetings, interviews, etc.
• LACRM hired two new CRM Coaches.
• Rick took some time off to ski with his family, watched a Duke basketball game, and celebrated his son's 1st birthday.
• LegUp Health has mixed results sending cookies to try to delight customers.
• Tyler gives some updates on product-led growth brainstorming from last episode.
• LegUp Health added some new tools to their workflow to start making things more efficient.
• Rick warns us about the dangers of thinking that tools solve problems.
• Tyler is in discussions with DemandMaven.
• Tyler isn't sure what the future of his blog/newsletter should be.
• We talk about how to be real without being rude.