In this episode, Mickey Farrell discusses the importance of falling in love with the process and embracing every moment, even when it's challenging. He shares insights from a friend and mentor, Clyde Gordon of the Houston Fire Department, who emphasizes the power of kindness and how it doesn't make you weak. Mickey explores the impact of kindness in the fire service, both within the firehouse and when dealing with the public. He highlights the need for firefighters to communicate and connect with people, and how acts of kindness can change the world. Mickey also addresses the issue of insecurity and the importance of distancing oneself from negative influences. He concludes by emphasizing the role of kindness in shaping the reputation of firefighters and the fire service.