In episode 335 of Total Retail Talks, recorded at the National Retail Federation's Big Show last month in New York, Editor-in-Chief Joe Keenan interviews Ken Natori, president of The Natori Company, a family-owned high-end women's fashion brand. Natori discusses the brand's heritage and its products, his career background before joining his family business, and the…

In episode 334 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mike Relich, co-CEO of PacSun, the California lifestyle clothing, shoes and accessories brand for teens and young adults. Relich discusses his recent presentation at the 2022 National Retail Federation Big Show, outlining the business challenges that developed during the COVID-19 pandemic as omnichannel shopping…

In episode 333 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Joe Fisch, CEO and chief financial officer of Wine Access, a leading direct-to-consumer wine retailer best known for offering exclusive, carefully selected wines from around the world. Fisch discusses the Wine Access business and product offerings, his professional background that led him to join…

In episode 332 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kelly Mahoney, vice president of customer marketing at Ulta Beauty, a leading cosmetics, fragrance, skincare and beauty gifts retailer. Mahoney discusses Ulta Beauty's Ultamate Rewards loyalty program, what she attributes the recent growth of the program to, and the engagement metrics the beauty retailer…

In episode 331 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Justin Baer, founder of Collars & Co., a direct-to-consumer (D-to-C) brand that’s flipping the switch on elevated dresswear with a comfortable twist. Listen in as Baer discusses his entrepreneurial background, the inspiration behind Collars & Co. shirts' unique design, and and rapid growth of…

In episode 330 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Cara Pratt, senior vice president of Kroger Precision Marketing (KPM) at 84.51°, the retail data science, insights and media subsidiary of the Kroger company. Listen in as Pratt discusses the business and her role at the company, the genesis of Kroger's new programmatic advertising marketplace,…

In episode 329 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Tom Ripley, chairman and CEO of Lids, the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the U.S., Canada and Puerto Rico. Ripley discusses his professional background, Lids' partnership with the National Hockey League (NHL) to open…

In episode 328 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Melissa Gonzalez, founder and CEO of The Lionesque Group, an experiential retail firm, as well as a principal and shareholder in global architecture firm MG2. Listen in as Gonzalez discusses the presentation she gave at CRMC 2021 focused on brick-and-mortar stores as a point…

In episode 327 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Sarah Rasmusen, executive vice president and chief customer officer at Lands' End, an American clothing and home décor retailer that specializes in casual clothing, luggage, and home furnishings. Listen in as Rasmusen discusses Lands' End's current digital offerings, how the business operated during the…

In episode 326 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Sachin Shroff, vice president of CRM, loyalty and marketing technology at Michaels, the largest arts and crafts retail chain in North America. Shroff discusses the technology investments the retailer made to support its personalization efforts, how Michaels is using personalization to optimize the performance…