In episode 254 of Total Retail Talks, Digital Content Manager Kristina Stidham interviews Editor-in-Chief Joe Keenan about Total Retail's recent research report, Customer Loyalty in a Fragmented Retail Market: How retailers can leverage data to create long-term relationships with their customers." The report was sponsored by Fidel API. Listen in as Keenan discusses the report, which…

In episode 253 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Christian Palmaz, co-founder of Palmaz Vineyards, a family-owned and operated winery located in Napa Valley that practices a unique form of gravity-flow wine making. Listen in as Palmaz discusses the vineyard's history and his role at the company, how the COVID-19 crisis has impacted…

In episode 252 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Pradeep Elankumaran, co-founder and CEO of Farmstead, an online grocery retailer that offers free delivery and fresh, locally sourced foods. Listen in as Elankumaran discusses his career background in technology, his inspiration for founding the company, and the growth of online grocery during the COVID-19…

In episode 251 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Katie Harnetiaux, global head of Amazon Handmade, a shop on Amazon.com featuring handcrafted goods from local artisans. Listen in as Harnetiaux discusses why the Amazon Handmade shop was created as part of the business five years ago, its international expansion, and the types of…

In episode 250 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Chris McCann, CEO of 1-800-FLOWERS.com, a leading provider of gifts, and Boaz Gaon, CEO and founder of Wisdo, an emotional wellness self-care platform. McCann and Gaon discuss a recent partnership between the two brands as well as the launch of Connection Communities, a peer-to-peer support portal that guides…

In episode 249 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ari Grazi, co-founder and president of Indiewalls, a full-service art consultancy connecting designers, brands, and consumers to a global community of independent artists. Listen in as Grazi discusses his professional background, why he founded Indiewalls, and the company's new Indiesigns extension, which sells decals and signs that…

In episode 248 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mariah Chase, CEO of ELOQUII, a plus-sized clothing brand for women. Listen in as Chase discusses the history of the brand, her career background, and how ELOQUII fills a gap in the market for quality plus-sized apparel. She shares how the brand is communicating…

In episode 247 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ismail Ozokur, CEO of Oz Medical Supply, a family-owned and operated medical supply and equipment distributor to all segments of the healthcare industry. Listen in as Ozokur discusses his career background, the history of the company, and Oz Medical's primary customers and products. He shares…

In episode 246 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Alexander Sienkiewicz, chief marketing officer at SwimOutlet, the largest swim retailer in the United States. Listen in as Sienkiewicz discusses the brand's history, its e-commerce offerings, and his career background in retail. He shares how SwimOutlet launched an automated SMS campaign with Attentive, offering inspirational and uplifting…

In episode 245 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Paige McFarling, director of mission advancement at Ten Thousand Villages, a nonprofit fair trade organization that markets handcrafted products made by disadvantaged artisans from more than 120 artisan groups in more than 35 countries. Listen in as McFarling shares the brand's story and mission;…