Total Retail Talks

In episode 132 of Total Retail Talks, recorded last month at the National Retail Federation's Big Show in New York City, Molly Mecham, senior digital product manager, Finish Line, shares how the athletic footwear, apparel and accessories brand is using smart mirror technology in its brick-and-mortar stores to better engage shoppers. Mecham details the Finish…

In episode 131 of Total Retail Talks, Brian Schultz, senior director, e-commerce and digital product management, Crate and Barrel, discusses how the furniture and home decor retailer is using technology to better connect its customers’ online and offline shopping experiences. Schultz details how Crate and Barrel's native mobile app plays a role in customers’ in-store…

In episode 130 of Total Retail Talks, recorded last month at the National Retail Federation's Big Show in New York City, Luke Rauch, senior director, U.S. insights, Walgreens, talks about how the pharmacy retailer leverages data (customer, competitor, product, third party) when making pricing decisions.

In episode 129 of Total Retail Talks, Bernie Yoo, co-founder and CEO of Bombfell, an online personal styling service, discusses the company's recent partnership with J.C. Penney to provide styling services for big-and-tall customers. In addition to discussing working with J.C. Penney, Yoo talks about Bombfell's new loyalty program, Keep More, Get More, as well…

In episode 128 of Total Retail Talks, Tina Sharkey, co-founder CEO of Brandless, an e-commerce company that manufactures and sells food, beauty and personal care products, and household supplies under its own label, shares how the company has grown in just six months, why community is critical to its growth and success, and what the…

In episode 127 of Total Retail Talks, Shelly Madick, co-founder and COO of Bow & Drape, details how the online women's apparel retailer is personalizing shopping for its customers, from the products they purchase to the experiences they have. In addition to speaking about the value of leveraging data to personalize customers’ shopping experiences, Madick…

In episode 126 of Total Retail Talks, Fan Bi, founder and CEO of Blank Label, a retailer of custom menswear, discusses the digital-native brand's decision to open brick-and-mortar stores. Bi discusses the role stores play in customers’ purchase journeys, and why Blank Label is committed to the channel going forward.

In episode 125 of Total Retail Talks, Chad McIntosh, vice president of asset protection and risk management at Bloomingdale's, shares how the upscale department store chain is using gamified learning technology to help store employees minimize safety incidents and theft, saving it millions in the process.

In episode 124 of Total Retail Talks, Oscar Castro, vice president, e-commerce and marketing at Harry & David, discusses the gourmet food brand's recent redesign. Castro touches on how new functionalities added to Harry & David's website will improve its customers’ experiences, and offers advice for other retailers that are considering a brand redesign, including…

In episode 123 of Total Retail Talks, Melissa Baird, vice president, systems and procedures for Draper James, a lifestyle brand and retailer of women's apparel and accessories founded by actress Reese Witherspoon, discusses the company's decision to move to an omnichannel, cloud-based platform to help power its financials, inventory, customer and order management processes. Baird…