In episode 113 of Total Retail Talks, recorded at Shop.org last month in Los Angeles, DSW's CEO, Roger Rawlins, and CFO, Jared Poff, discuss the footwear retailer's new brand mission, which is focused on building engaging customer experiences, distorting traditional assortment, enabling associate product knowledge, and improving operational execution. Rawlins and Poff provide details on…

There's more to Woolrich than just plaid flannel. In episode 112 of Total Retail Talks, Rick English, director of web analytics for the iconic outdoor apparel brand, and Paul Corey, senior account manager, Listrak, discuss Woolrich's key digital growth strategies for the 2017 holiday season. The discussion looks back at the 2016 holiday season to…

In episode 111 of Total Retail Talks, Richard Last, chairman emeritus, board of directors, Shop.org; founding partner, Axcelora; senior director, Global Digital Retailing Research Center, University of North Texas, offers his insights into the state of the retail industry, including how legacy brick-and-mortar retailers must evolve in order to remain viable in today's digital environment,…

In episode 110 of Total Retail Talks, Gannon Hall, chief product officer at Spring, a mobile and online fashion retailer, discusses how the company is using artificial intelligence (AI) to improve its customers’ shopping experiences through more personalized merchandise recommendations. Learn how machine learning is helping Spring convert more visitors to its site and app.

In episode 109 of Total Retail Talks, Adam Kahler, digital director for Spotix, an online retailer for the home, hearth, patio and barbecue industries, discusses how a data partnership platform has helped the company to optimize its online marketing efforts, including driving customer acquisition.

In episode 108 of Total Retail Talks, recorded at the Total Retail Talks Live! event in New York City, Fred Argir, vice president and chief digital officer at Barnes & Noble, talks about the bookseller's digital and omnichannel strategy, as well as his leadership philosophy.

In episode 107 of Total Retail Talks, recorded at the Total Retail Talks Live! event in New York City, Rachel Jarrett, president of Zola, a bridal registry company, talks about how the brand was started, its growth over the years, and what traditional retailers can learn from it.

In episode 106 of Total Retail Talks, recorded at the Total Retail Talks Live! event in New York City, Neda Navab, head of customer experience and innovation for Enjoy, an online technology shopping service that offers free home delivery and expert setup, talks about using customer service to enhance physical retail locations.

In episode 105 of Total Retail Talks, Dave Munson, founder and CEO of Saddleback Leather, a manufacturer and retailer of leather goods, including bags, briefcases, luggage and more, recounts the brand's humble beginnings in Mexico, details what has enabled it to grow into a thriving online retailer that does more than eight figures in sales…

In episode 104 of Total Retail Talks, recorded at the Total Retail Talks Live! event in Seattle, Peter Francis, vice president of digital growth and acquisition for T-Mobile, discusses the role brick-and-mortar stores will play in the company's future. Francis addresses how T-Mobile views omnichannel retail, and what the company is doing to execute on…