In episode 139 of Total Retail Talks, recorded earlier this year at the National Retail Federation's Big Show in New York City, Mike Early, senior managing director, head of information technology, Build-A-Bear Workshop, talks about the company's shift to Microsoft's Dynamics 365 ERP platform and the impact it has had. Early addresses how the single…

In episode 138 of Total Retail Talks, Michael Hoffman, director of e-commerce and customer service for Rainbow Shops, a women's apparel, accessories and footwear retailer, shares his thoughts on how retailers can do a better job of managing customer data. Hoffman was a speaker on Total Retail's most recent webinar, "Customer Intelligence 360: Laying the…

In episode 137 of Total Retail Talks, recorded at this year's NRF Big Show in New York City, Hampton Catlin, vice president of engineering at Rent the Runway, discusses how the fashion brand that provides designer dresses, apparel and accessories for rental is using in-store kiosks to expedite the pickup and drop-off of orders. Catlin…

In episode 136 of Total Retail Talks, Joe Choti, president and CEO of Tickets.com, an online seller of event ticketing technologies, solutions and services for thousands of top arts, entertainment and sports organizations, discusses how the company is integrating NFC contactless ticketing solutions for iPhone and Apple Watch users at live events. Choti was interviewed earlier…

In episode 135 of Total Retail Talks, Total Retail's Caitlin Sullivan and Joe Keenan discuss the key findings from our latest research report, 2018 Top 100 Omnichannel Retailers, an analysis and ranking of the omnichannel shopping experiences offered by 100 publicly traded retailers.

In episode 134 of Total Retail Talks, recorded earlier this year at the National Retail Federation's Big Show in New York City, Steve Wilder, CFO and CIO of City Furniture, a South Florida-based furniture, mattress and home accessories retailer, discusses how the launch of three mobile apps has helped the company's store associates personalize and…

In episode 133 of Total Retail Talks, recorded earlier this year at the National Retail Federation's Big Show in New York City, Aaron Sanandres, co-founder and CEO of UNTUCKit, a retailer of casual men's shirts designed to be worn untucked, and Keith Sherry, chief operating officer, SATO Global Solutions, a global barcode and RFID technology…

In episode 132 of Total Retail Talks, recorded last month at the National Retail Federation's Big Show in New York City, Molly Mecham, senior digital product manager, Finish Line, shares how the athletic footwear, apparel and accessories brand is using smart mirror technology in its brick-and-mortar stores to better engage shoppers. Mecham details the Finish…

In episode 131 of Total Retail Talks, Brian Schultz, senior director, e-commerce and digital product management, Crate and Barrel, discusses how the furniture and home decor retailer is using technology to better connect its customers’ online and offline shopping experiences. Schultz details how Crate and Barrel's native mobile app plays a role in customers’ in-store…

In episode 130 of Total Retail Talks, recorded last month at the National Retail Federation's Big Show in New York City, Luke Rauch, senior director, U.S. insights, Walgreens, talks about how the pharmacy retailer leverages data (customer, competitor, product, third party) when making pricing decisions.