In episode 177 of Total Retail Talks, recorded at the 2018 Shop.org conference in Las Vegas, Bai Gan, chief product officer at Zenni Optical, an online eyewear retailer, discusses the brand's growth from humble beginnings (i.e., selling products out of the founder's garage) into a leading seller of prescription glasses and sunglasses. Zenni Optical currently owns…

In episode 176 of Total Retail Talks, Kelly Murphy, director of marketing and causes at Olivela, a luxury philanthropic retail site that donates a portion of each purchase to charitable causes, offers insights into the brand's socially conscious business model and growth strategy. Murphy addresses Olivela's mission to make shopping for women's fashion a charitable…

Note to Total Retail Talks’ listeners: We apologize, yesterday we posted the wrong audio file for this episode. This has been corrected, and the correct audio is now included. Sorry for any confusion, and thanks for listening! In episode 175 of Total Retail Talks, Editor-in-Chief Melissa Campanelli interviews Suzanne Miglucci, president and CEO of Charles & Colvard,…

In episode 174 of Total Retail Talks, Executive Editor Joe Keenan interviews Patrick Stewart, CEO, Apricot Lane Boutique, a women's fashion retailer. In this wide-ranging conversation, Stewart discusses what Apricot Lane is doing to acquire and retain millennial customers, how the brand's social consciousness factors into those efforts, why the in-store shopping experience is integral…

In episode 173 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Rich Sargente, general manager and vice president of sales at BARK, maker of the BarkBox, a subscription commerce model that sells dog toys and treats to pet owners, discusses the brand's push into physical retail. Specifically, Sargente addresses BARK's wholesale…

In episode 172 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Kevin Hourican, president of CVS Pharmacy, discusses how the drug store chain is investing in technology solutions that improve its customers’ experiences across all channels. Hourican offers insights into the ways that CVS is integrating its online and offline…

In episode 171 of Total Retail Talks, recorded at this year's Shop.org conference in Las Vegas, Matt Corey, chief marketing officer at PGA TOUR Superstore, discusses how the golf retailer's move to a new e-commerce platform has helped it create better customer experiences across all of its channels — stores, web, mobile — leading to…

In episode 170 of Total Retail Talks, Melissa Campanelli, editor-in-chief of Total Retail, interviews Oisin Hanrahan, co-founder and CEO of Handy, a platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. Listen in as they discuss the importance of retail partnerships, recorded live at this year's Shop.org conference in Las…

In this special episode of Total Retail Talks, recorded at the recent Total Retail Tech conference, Brian Schultz, senior director, e-commerce and digital product management for Crate and Barrel, gives a presentation on how the furniture and home decor retailer is using computer-generated imagery (CGI) on its website and in marketing materials to cut costs and…

In episode 169 of Total Retail Talks, Matt Lyda, head of business development at Nine Line Apparel, talks about how a commitment to hiring military veterans throughout its organization has been core to the online apparel brand's growth.