In episode 89 of Total Retail Talks, recorded at the recent Total Retail Talks Live event in San Francisco, Total Retail's Editor-in-Chief Melissa Campanelli interviews Joanne Hsieh, chief operating officer at Walker & Company Brands, a company known for its health and beauty products for people of color. Hsieh discusses how Walker & Company has…

In episode 88 of Total Retail Talks, Jennie Pastor, CEO of Kavador, an online marketplace for curated fine jewelry, tells us about how the company is personalizing the customer experience, and what impact that is having on sales. Pastor also offers her advice for other retailers looking to bring personalization to the online shopping experience.

In episode 87 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Helen Vaid, chief customer officer of Pizza Hut, during the recent Total Retail Talks Live event in San Francisco. Listen in as Helen shares why an omnichannel approach has been key to Pizza Hut's customer service success. (Helen was also named to…

In episode 86 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Heidi Zak, co-founder of ThirdLove, a personalization app for bras, at a recent Total Retail Talks Live event in San Francisco. Listen in as Heidi discusses why personalization has been critical to the success of ThirdLove.

In episode 85 of Total Retail Talks, Chris Marantette, president and chief financial officer at NetRush, a retailer and agency that partners with brands to grow and manage their products on the Amazon Marketplace, discusses the opportunities and challenges, including sales tax obligations, that come with selling on online marketplaces. In particular, Chris details how…

In episode 84 of Total Retail Talks, I interview Erick Roesch, director of business intelligence at Rue La La. Roesch discusses how the members-only online fashion site is using a data warehousing solution as part of its efforts to personalize the shopping experiences of its customers.

In episode 83 of Total Retail Talks, Peter Weedfald, senior vice president of sales and marketing at Sharp Home Appliances, discusses how traditional brick-and-mortar retailers — and their product suppliers — can compete in today's digital retail environment. Weedfald also offers his thoughts on the technology trends that will have the biggest impact on the…

In episode 82 of Total Retail Talks, Scott Hansen, general manager, supply chain and logistics at Nebraska Furniture Mart, the largest home furnishing store in North America, discusses how the company has benefited from implementing an integrated supply chain for its online and brick-and-mortar operations.

In episode 81 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Ed Jankowski, CEO of XpresSpa, the largest U.S. airport spa chain. The interview took place at last week's Total Retail Talks Live event in New York City. Listen in as Ed discusses how changing the culture at XpresSpa is helping the company…

In episode 80 of Total Retail Talks, Total Retail's Editor-in-Chief Melissa Campanelli interviews Marci Zaroff, founder of Under the Canopy, an eco-friendly brand of stylish and innovative home products; as well as MetaWear, a manufacturer of certified-organic, custom screen-printed apparelat a recent Total Retail Talks Live event. Listen in as Marci discusses why sustainable products…