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In this episode of the Flockit Friday podcast, Rudy Stankowitz discusses the challenges faced in the pool service industry, emphasizing the importance of recognizing toxic customers and the need for resilience. He shares insights on pool discoloration, the science behind filtration, and personal challenges he has faced. The conversation also covers effective team building strategies, highlighting the significance of hiring, onboarding, and creating a positive company culture.

takeaways

• Recognize your achievements and progress, no matter how small.
• It's essential to fire toxic customers for your mental health.
• Understanding the root causes of pool discoloration can prevent misdiagnosis.
• Personal challenges can impact your work, but resilience is key.
• The science of pool filtration involves complex chemical interactions.
• Hiring should be a thoughtful process, not a desperate one.
• Onboarding is crucial for new hires to feel welcomed and supported.
• A strong company culture fosters employee loyalty and retention.
• Purpose in work keeps employees engaged and motivated.
• Humor and connection within a team can lead to greater success.

titles

• Firing Toxic Customers for Your Sanity
• The Science Behind Pool Discoloration

Sound Bites

• "You're kicking ass. You're crushing it."
• "Fire that fucker like it's a legal drama."
• "A team that laughs together wins together."

Chapters

00:00
Introduction and Reflection on Progress

09:14
Understanding Pool Plaster Discoloration

13:51
Navigating Personal Challenges

25:12
Building and Retaining a Winning Team

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