This week I am chatting all things venues, from a different perspective. I'm interviewing General Manager of Mulberry House Richard Kidner about running a team and keeping the venue current and attractive to couples. Culture starts from the top - and it's clear that at Mulberry the team want to succeed. We also discover the role technology and automation has played in the Mulberry house sales process, and the time the team have got back as a result.

Time stamps:

00:02 - Entrepreneurial Mindset and Business Autonomy

04:12 - The Role of a General Manager in Hospitality

14:03 - The Importance of Team Culture in Hospitality

19:27 - Marketing Review and Business Growth

27:53 - The Impact of Automation on Customer Experience

Mentioned in this episode:

Wed Pros Live in London

Join the wedding education event of the year as I bring Wed Pros Live to London.

Wed Pros Live 2026