“It was done immediately, within 24 hrs.” 

To some 24 hrs is immediate. To others, it’s way too long to wait. It’s all relative.

#customerservice #customercentricity #companyculture #customerfirst

An interesting concept explored by Aaron Dignan

Organizational Debt: The interest companies pay when their structure and policies stay fixed and/or accumulate as the world changes.

https://theready.com

#organisation #change #companyculture #changemangement

In this week's episode...it's getting personal!

I genuinely believe that the best lessons in life are the ones you experience. But what if you're only starting out and you don't have a lot of life experience to call on?

In that case, a great way to learn is from other people's life lessons.

With that in mind, I want to share my own personal journey. 

Whether you're just getting started, or at a point in your life where you're thinking about your next steps, I share my story in the hope that it might offer some insight into at least how one person got here.

Thanks for listening.

SPONSOR

We are thrilled to announce a new sponsor for the show...

Kapwing - a modern editor for images, GIFs and videos. 

Music & Podcast Discovery Platform, Pandora, is hoping to crack the code on voice advertising. This could be a really big deal.

#voice #voicefirst #platforms #advertising #voiceads

In a world of seemingly unlimited choices, the most powerful strategy of all can be simplicity.

It’s as Simple As That!

#simplicity #differentiation #marketingstrategy #usp #pointofdifference

Tiger Woods just won his 5th US Master and his 15th Major. A triumph in overcoming adversity - even if it was self-inflicted. And also a big lesson in branding. 

#branding #brandvalue #influencer #longgame

To celebrate the 500th episode of the show, I’m giving away TWO tickets to the event.

Just answer either of these questions in the comments below, over on LinkedIn...

A. What courses would you like to see. offered by the Spa Education Academy?

B. What specific topic would you like me to cover during my presentation at the event?

For more details on the event - 

http://bit.ly/spaconference2019

  #spa #conference #wellness

Many of the founders who where there when the Spa Industry started to take shape 20+ years ago, are approaching retirement age. 

That might mean some good businesses are ripe for acquisition...and at a good price too.

 #spa #listening #mergersandacquisitions #consolidation

Last year I predicted 2019 would be a big year for Spa & Wellness Mergers & Acquisitions. That seems to be playing out.

But something I didn’t see was consolidation within the industry like this.

 #spa #wellness #mergersandacquisitions #spabusiness

The organiser has officially released a statement to say that the event has been cancelled. 

They have said that those who have incurred financial losses as a result of the cancellation and is looking for a refund, should email ...

[email protected]

Good Luck!

 #wellness #events #spaconference  #spa