Spas need to be more than just service centres. We need to give people more reasons to come and more reasons to stay.

Don’t let the offical professional standards get in the way of delivering real customer service.

There’s a time for being flexible to grow your brand and then there’s a time to tighten up. Where is your brand at on the growth curve?

Hey! Exciting news! Trent365! Is now available as an Alexa Flash Briefing! Go check it out and let me know what you think.

When it come to good customer service, I’ll always take Practical over Polite. What about you?

This hotel is not my home. A script telling the receptionist to say ‘Welcome to your home’ isn’t going to change that. Get real!

Who even knew this was a word?!? But it is. The shrinking of sizes or quantities of products in order to reduce price increases.

You can now but voice-only ads on Double-Click & they’re the same price as video ads!

There’s always a million excuses and reasons not to try something new. All you need is one reason to start - Just Start!

Jetstar has teamed up with the Tech in Asia Conference to run an in-flight conference. Well done!