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 When commitments are made by a leader (“Yes, my team can do that!”) without asking the people who will have to do the work, the inevitable outcome is an erosion of trust - both between the leader and their team, and with whoever they made the commitment to, if the team falls short. Ila and Charles dive into a topic raised by a listener for this “Ask us anything” episode, discussing how, if leaders want to maintain strong trust with their teams and other stakeholders, they need to take time to check in with their teams before committing.

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

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Being vulnerable in the workplace can be challenging for people. Yet trusting others is inherently an act of vulnerability: we can’t get to trust without it. Deciding when, with whom, how, and to what extent to demonstrate vulnerability is part of the competency of trust-building. Discussing these decisions makes for a deeply human conversation between Ila and Charles.

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

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Whether you are giving advice when it hasn’t been requested or receiving advice that you haven’t asked for, there is potential for a direct and damaging hit to trust in the relationship. The messages - often unintentional - that are sent revolve around us not trusting the other person’s competence or them not trusting ours. Ila and Charles have an eye-opening discussion about why people jump to offer advice when not asked, what messages it sends when we do, and what we can say when we want to offer help so it is received in the way it is intended.

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

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Lies and omissions damage trust. That might sound painfully obvious, and you may think, “I never hide information, and I certainly don’t lie.” In reality, we have all likely been in situations where we don’t feel comfortable sharing everything we know, so we make a quick decision to keep quiet without considering possible consequences. Ila and Charles talk about what leads us to lie or withhold information (spoiler alert: reasons include unexamined assumptions, high pressure, and unclear expectations), and how we can build greater trust in our relationships with intention and practice.

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

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We’ve all been there - someone has said or done something that causes us to feel defensive and drives us to dig our heels into our “rightness,” fighting against anything that invalidates it. Good-bye trust. Ila and Charles have experienced trust breakdowns with clients even as professional coaches. They share their experiences and insights into how defensiveness erodes trust and what we can do to create relationships in which people feel safe to discuss feelings of defensiveness.

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

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Charles and Ila continue their conversation with Angela Cusack, executive coach and author of ”Discover the Matrix. Integrity: The True Mark of Leadership” about how recognizing what it means to be human - flaws and all - allows us to develop integrity and deep trust with one another.

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

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In part 1 of a 2-part episode, Ila and Charles talk with Angela Cusack, executive coach and author of ”Discover the Matrix. Integrity: The True Mark of Leadership” about how building our emotional capacity to see our true selves and showing up in life and leadership with integrity, builds trust in ourselves and with others.

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

Send us a message - we'd love to hear from you

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

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Being in a trusting relationship feels good. In fact, it feels amazing. it’s not just that trust connects us to feel-good emotions like generosity, curiosity and joy; the emotions that come with trust move us toward each other. We’re more likely to collaborate creatively, resolve issues, and be accountable to each other. Ila and Charles explore with delight what reciprocal trust feels like and what it does for us as human beings. Spoiler alert: It’s all good!

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.

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Inspired by the book, Humor, Seriously by Naomi Bagdonas and Jennifer Aaker, we discuss how a little levity in our relationships can release tension and pave the way to trust. We loved exploring this topic and had some laughs, as we considered humor (or 'humour' if, like Ila, you speak Canadian) can build trust. We also challenge listeners to live more authentically by bringing lightness and joy to their relationships.

We want to thank the team that continues to support us in producing, editing and sharing our work. Jonah Smith for the heartfelt intro music you hear at the beginning of each podcast. We LOVE it. Hillary Rideout for writing descriptions, designing covers and helping us share our work on social media. Chad Penner for his superpower editing work to take our recordings from bumpy and glitchy to smooth and easy to listen to episodes for you to enjoy. From our hearts, we are so thankful for this team and the support they provide us.