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In this episode of the Talking Pools podcast, Peter, Shane, and Lee discuss the challenges of winter in Australia, the importance of work-life balance in business ownership, and the value of mentorship in the pool industry. They also explore the role of awards in recognizing excellence and the evolution of award criteria over the years. The conversation highlights the significance of mystery shopping as a quality control measure and emphasizes the need to raise industry standards. The hosts conclude with reflections on the importance of learning and supporting one another in the industry.

takeaways

• Finding balance in business is crucial for success.
• Mentorship can significantly impact professional growth.
• Awards serve as a powerful marketing tool for businesses.
• Recognition in the industry can boost morale and credibility.
• Mystery shopping can enhance quality control in services.
• The criteria for awards have evolved to ensure fairness.
• It's important to acknowledge the contributions of mentors.
• Continuous learning is essential in the pool industry.
• Building a strong customer base relies on trust and word of mouth.
• Supporting each other in the industry fosters growth and improvement.

Sound Bites

• "It's bloody cold and wet over here."
• "Mentorship is a big thing."
• "Stay warm. That's important."

Chapters

00:00
Welcome to Winter in Australia

03:25
The Challenges of Business Ownership

06:09
The Importance of Mentorship

09:08
Recognition and Awards in the Industry

12:02
The Role of Awards in Marketing

15:00
The Evolution of Award Criteria

19:43
Mystery Shopping and Quality Control

22:59
Raising Industry Standards

25:50
The Value of Mentorship and Learning

28:50
Closing Thoughts and Future Awards

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