In today's episode, Kate and Rachel talk about a variety of interesting topics that are trending in the hospitality and events industry right now. These topics include restauranteur Danny Meyer joining the board of Panera Brands with his "enlightened hospitality" influence, restaurant operators making changes to restaurant technology and architecture to improve working conditions, tips for managing event client expectations, and a brand new ghost kitchen concept on the horizon. The creativity of the hospitality industry comes in all shapes and sizes, and every lesson learned is valuable to any hospitality professional listening.   

Sources:

https://www.eater.com/22753244/restaurant-work-norms-changing-air-conditioning-sitting-down?utm_source=Sailthru&utm_medium=email&utm_campaign=%5BEater%20National%5D%2011/01/2021&utm_content=Final&utm_term=Eater%20Today

https://www.bizbash.com/production-strategy/opinion-experts/article/21809046/9-tips-for-managing-event-client-expectations-right-now

In today's episode, Kate and Rachel sit down with Randi Bushell, Founder and CEO of Merri, to discuss one of Tripleseat's newest integration partners. Merri is a 3D design and planning platform for the hospitality industry that helps clients visualize their event space during their planning process, from selecting furniture, table settings, decor, and more. Merri integrates with Tripleseat, so customers can enjoy the benefit of both platforms during the planning process. Bushell explains all of this, and more, including event design trends, decor trends, and the future of Merri.

Tripleseat + Merri: https://tripleseat.com/blog/partners/merri/

In this episode, Rachel and interim co-host Azure, are joined by Ashly Whalen, Founder and Owner of Menta Graze. Menta Graze is a luxury experiences business, based out of Mass., offering grazing boards, pop-up picnics, glamping experiences, and much more. Whalen discusses the incredible Menta Graze offerings, tips for creating the perfect event experience (and how restaurants, venues, or hotels could do it themselves), event industry trends, and more in the hospitality industry. Whalen comes from years of experience in the events industry, working closely with wedding planning and creating luxurious events; hence the beauty and creativity behind Menta Graze. Whalen will be presenting at Tripleseat's EventCamp on Oct 26 in New York City. Register below so you can get a little taste of Menta Graze for yourself!

https://tripleseateventcamp.com/

https://mentagraze.com/

https://www.instagram.com/menta_graze/

On this episode, Kate and Rachel sit down with marketing professionals Jessika Phillips, Founder of NOW Marketing Group and Christine Gritmon, Founder of Christine Gritmon Inc. to discuss marketing in the hospitality industry. Throughout the conversation, Phillips and Gritmon give insight into the importance of direct connection and communication with restaurant customers, advice for different social media platforms for the hospitality industry (including TikTok), content ideas, tips for promoting holiday season offerings, and much more. These marketing experts come from years of experience and their advice in the episode is crucial for anyone in the restaurant and event industry to hear.

NOW Marketing Group

Christine Gritmon Inc.

On this week's episode, Kate and Rachel discuss an assortment of relevant hospitality and event industry topics - like trending food recipes for the fall, upholding vaccine mandates at events, how the New Orleans hospitality community has been giving back amid Hurricane Ida damage, and tips for getting comfortable returning to dining once again. Take a listen to hear what is happening right now.

We understand that the headlines coming out of the hospitality and events industry outlets are not all sunshine and rainbows right now. There are challenges; different challenges than the industry faced at the start of the pandemic. In this episode, Kate and Rachel will discuss how those in the hospitality and events industry can work to overcome these challenges and continue in the upward direction. No one has all of the answers, but from what we are learning from our Tripleseat customers, reading about in the news, and seeing in person, this is what we are taking away from the current state of the industry.

A few resources mentioned:

Andrew Rigie, NYC Hospitality Alliance: https://www.thenycalliance.org/in-the-news/

In this episode, Rachel and Kate chat about a few hospitality industry stories that have been trending lately. These stories include the challenges restaurants have been facing since reopening their doors, like dealing with rude customers and food shortages. The ladies also discuss an interesting story about how a lot of new restaurants have, in fact, started to open in the past few months in New York City. They also discuss about one Tripleseat customer made the decision to close in-house dining for the time being in order to focus solely on events. Take a listen for yourself to stay up to date on what is happening in the hospitality and events industry!

On this episode, Kate and Rachel are discussing all things July trends in the hospitality industry. Who doesn't love summer trends?! We discuss delicious summer cocktail recipes, food recipes to cook at home or offer at your restaurant, outdoor dining trends to look out for, major marketing tips, and event trends. If you want to be in the loop, take a listen for yourself!

In this episode, Kate and Rachel are joined by Ike Singh Kehal, CEO at Social27. Social27 is a virtual event platform for conferences and beyond, that provides various unique features to take the mission of an event to the next level. During the episode, Kehal discusses the importance of personalizing the event attendee experience, how sales teams can capitalize on patterns shown by an attendee's behavior at an event, three keys to combatting virtual event fatigue, and predictions about what is to come for the future of events. And hint: it involves more niche experiences that restaurants and hotels can help provide. This is an informative episode you do not want to miss!

Social27: https://www.social27.com/

Social27 on Instagram: https://www.instagram.com/social27/

For episode 50, Kate and Rachel are joined by Jonathan Morse, Tripleseat's Founder & CEO, to discuss exciting Tripleseat product announcements. Tripleseat recently announced the launching of TripleseatDirect, an omnichannel direct booking CRM platform that offers various tools and services restaurants, hotels, unique venues, and caterers need to start, run and grow their on- and off-premise business. With TripleseatDirect consumers can now book, plan, and pay for on-premise events, off-premise catering, and other experiences directly from a venue’s website, social media, and Tripleseat’s EventUp. If you are a current Tripleseat customer, you may already know this as DirectBook, which falls under the TripleseatDirect umbrella. To all our listeners who are interested in streamlining their events businesses even further, take a listen to hear everything Jonathan has to say about the impact of TripleseatDirect, the reason for its creation and the future of the hospitality industry.

Got questions? Visit us at https://tripleseat.com/tsdirect/ or email [email protected] or [email protected]