Tyler Tech Podcast from Tyler Technologies

Pauline Zaldonis, a key member of the Connecticut Open Data team, joins guest host Beth Amann to discuss data-driven work in the state of Connecticut. 

We cover the basics of the Connecticut Open Data Portal and the success of cross-agency partnerships in the state to empower residents with the information they need. The School Learning Model Indicators Dashboard and data surrounding COVID-19 have increased attention on the Open Data Portal, and Pauline shares how the team is thinking about resident engagement– especially as we head back to school for the 2021-2022 school year. 

Learn more about the open data portal:

CT Open Data Portal

CT COVID-19 Story

Nominate a Dataset

School Learning Model Indicators

Tyler Technologies

We kick off a new series on School Transportation by focusing on transporting students with special needs, and how alternative modes of transportation are important as we consider the needs of the students, the parents, the drivers, and the community at large.  Tyler Technologies' own Kim Rentner, a school transportation expert in her own right, interviews subject matter experts on different topics school transportation faces today.  

You won't want to miss this discussion on the positives that alternative modes of transportation bring to the industry, and hear Dr Linda Bluth's tips for what messages should be sent to parents regarding these modes.

Host: Kim Rentner: Kim has spent 23 years in K-12 transportation. She has served in various roles such as Northern Regional Director for the Illinois Association for Pupil Transportation, Safety Officer, Third Party Tester and Director of Transportation. She is an official NAPT (Nation Association for Pupil Transportation) instructor. Kim is passionate about student safety and loves sharing that passion with others.

Guest: Dr. Linda Fran Booth: Dr. Bluth has 48 years of experience as a Special Educator including 33 years in special needs transportation. Her past experience includes work at the United States Department of Education (USDE) and as a University Professor; School System Administrator; and Policy Specialist in the Maryland Governor’s Office for Children Youth and Families. She is currently employed part-time at the Maryland State Department of Education, Division of Special Education/Early Intervention Services. Dr. Bluth is the Past-President, National Association for Pupil Transportation (NAPT), as well as the recipient of the NAPT Distinguished Service Award (2000). She previously served as NAPT Director at Large (1995–1998) and Special Needs Committee Chairperson. She authored four editions of Transporting Students with Disabilities. In addition, she has over 100 publications in the field of transportation and numerous education publications. She administers the Special Needs Endorsement Program.

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At every level of government, there are mandates surrounding law enforcements move from Uniform Crime Reporting to Incident-Based Crime Reporting. Moving from one form of reporting to another is stressful in any situation, but in a career where mission-criticality is of the utmost importance, utilizing technology solutions can make this easier and better for all involved.

In this episode, government entities at all levels will hear from industry experts as how to best tackle these reporting mandates. 

Key info:

The FBI’s National Incident Based Reporting Systems (NIBRS) is a compilation of reports generated by local, state, tribal, and federal automated records systems. Numerous mandates exist across this space requiring agencies to move from UCR to IBR. 

Guests:

• Clark Nethers – longtime law enforcement professional who now implements the Incode Public Safety product for Tyler. 
• Adam Bobola – long time law enforcement professional who remained a sworn officer while working for Tyler. Expert with our Enterprise Records product and the switch from UCR to IBR.
• Skip Bland - More than 30 years of military security, law enforcement, and counterintelligence experience. Currently, works with Federal Agencies to support their criminal justice information systems.

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The Tyler Tech podcast celebrates its one-year anniversary by re-airing the very first episode, a dive into the breakthrough research into Gen Z and how they think about government.  

Jeff interviews Jason Dorsey of the Center for Generational Kinetics who draws out some key insights about Gen Z, how they want to engage government, and how government can better connect with this very important generation.  You may also learn a little Gen Z lingo as well. 

For more great content like this, go to the Tyler Technologies Resource Center. 

For more about Tyler Technologies, go to TylerTech.com. 

With the American Rescue Plan Act grants hitting state and local government, how can data be used to maximize this once in a generation opportunity?  Oliver Wise, Director of Recovery Solutions for Tyler's Data & Insights Division helps us understand this very issue by sharing four ways data can advance these ARPA grants.  Oliver explains how data is an essential force multiplier to the ARPA for state and local governments to help them prioritize recovery investments, evaluate programs, promote equity, and comply with federal reporting requirements.

The four ways:

1. Data can help policy makers design policy intervention that addresses the most impacted industries and communities.
2. Data allows policy makers to rapidly evaluate the impact of ARPA-funded programs.
3. Data supports an equitable recover for all community members.
4. Data leveraged for internal management can be reused for automated, external reporting.

Helpful links:

Tyler Technologies Recovery Insights

Pierce County, Washington's Open Data Dashboards

Social media is a very important communication tool for government.  In fact, in the study Tyler Technologies did with the Center for Generational Kinetics, over half of both Gen Z and Millenials said they prefer to get their information from local government via social media.

Heather Daniels, Tyler Technologies' sr. social media specialist is back to help us understand the top 5 mistakes to avoid when using social media.  Heather was with us on Episode 21 discussing 5 tips for improving social media, and now she helps us navigate those things to avoid.

Heather spent several years in the public sector with cities like Los Angeles and Missouri City, Texas, and shares her insight with us.

Here's the 5 Mistakes Heather shares:

1. Not targeting a specific audience - being too broad
2. Cross posting the same post on all platforms
3. Not commenting to posts in a timely manner
4. Posting too often, or not enough
5. Repeatedly using the same style of image
6. BONUS: Using poor spelling and grammar

Find out more about Tyler Technologies

Like so many, Medicaid agencies were forced to change the way they do business due to the pandemic. While serving Medicaid recipients remained the top priority, new opportunities for fraud made program integrity a more urgent focus than ever before.

In this fascinating episode, we talk with Jason Helmandollar, Vice President of Healthcare Solutions at Pulselight, and a nationally recognized expert on Medicaid fraud. He walks us through the changes in Medicaid brought on by the pandemic, the opportunity those changes opened up for fraud, and how the individuals responsible for program integrity can use data to help ensure the right people are getting the services they need.

Tylertech.com 

Pulselight.com

Tyler Technologies held its' annual user conference Connect 2021 in April under the theme, Virtually Possible.  We tracked the Top 5 key takeaways from the highly successful conference and share them with you today.  Meredith Trimble, Tyler's Editorial Manager, is back on the show to talk about them in detail, and explains what they mean to the public sector. 

Meredith gives real examples of jurisdictions and schools making a difference in their communities and serving their constituents, many earning the Tyler Excellence Award for their efforts.  

The 5 Key Takeaways from Connect 2021 are:

1. We are all still connected

2. Government practitioners are among the heroes of 2020

3. The public sector is moving to the cloud

4. Cybersecurity matters

5. Partners are valuable

BONUS: The best days are ahead of us!

People love stories.  Facts and figures are often forgotten, but a good story will stick with you for a while.  In this episode of the Tyler Tech podcast, former broadcast journalist and current marketing content specialist, Kate Nadolski, shares some very practical ways you can become skilled at crafting a story that connects with your audience.  

Kate studied communication and journalism in school, and previously to working at Tyler, she spent 7 years in local news, covering and crafting stories across the state of Michigan and beyond.

And for the first time, the Tyler Tech podcast is guest-hosted by Beth Amann.  Beth is a marketing communications specialist for Tyler and a wearer of many hats.  She is a theatre artist, performer, and producer - most notably having co-founded the Monumental Theatre Company in Washington D.C.  Beth is the co-host of the What is one Actually? Podcast, and brings her podcast and theatre experience to the show.

Find more resources at the Tyler Tech Resource Center.