UC Today

In this UC Today interview, Christopher Kerry sits down with Steve Forham, Marketing & Channel Chief at Cypio, to unpack the latest in Unified Communications — from Microsoft Teams, Zoom, and Cisco Webex, to AI-driven innovation transforming the hybrid workplace.

📌 Key Takeaways:

🔵 How UCaaS vendors like Microsoft, Zoom, and Cisco are shaping AI-powered collaboration experiences
🔵 Why best-of-suite strategies are overtaking best-of-breed in enterprise communications
🔵 Practical ways partners can help customers unlock Teams, Zoom, and Webex calling without disruption
🔵 Insights from Fleet Week — Cypio’s flagship digital event for partners, customers, and analysts
🔵 The role of AI as a tool (not a replacement) in the intelligent workplace

00:00 – Welcome & introductions
01:12 – Fleet Week highlights
03:00 – New Cisco Webex support
05:40 – AI updates from Microsoft, Zoom & Cisco
11:20 – Partner enablement opportunities
15:00 – Key takeaways & growth strategies

📢 Join the conversation:
Join our LinkedIn community of 2,000+ UC innovators to share your take on the future of AI glasses: https://www.linkedin.com/company/uctoday/

📨 Subscribe to our newsletter for the week’s most crucial UC industry news: http://uctoday.com/sign-up

How Theta Lake is Redefining AI Governance for Enterprise Collaboration Platforms

What does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.

Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn’t just a story about product innovation—it’s a masterclass in how to enable AI safely and responsibly.

Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

🔍 Discussion Highlights:

AI Governance in Action: How Theta Lake helps enterprises unlock AI productivity without sacrificing compliance.

Real Stories from the Field: From advisor time savings to platform integrations with Microsoft, Zoom, and RingCentral.

Why Roadmaps Must Be Dynamic: How customer needs—and fast shipping cycles—shape Theta Lake’s strategy.

Enabling AI Without Throttling It: Why being easy to deploy and deeply trustworthy is the winning formula.

✅ Next Steps:

Thinking about deploying AI tools across your UC stack? Visit thetalake.com
 to learn more about their AI Governance & Inspection Suite. Or connect with Dan and the Theta Lake team to explore how their platform can support your compliance and productivity goals.

Hybrid communications aren’t just about keeping up, they’re about staying ahead. In today’s world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?

In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.

You’ll discover:

How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.

Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.

Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.

Future-proof collaboration: How partnerships with companies like Zoom enable AI-powered teamwork while safeguarding your infrastructure investments.

If you’re a business leader, IT decision-maker, or anyone balancing modernization with compliance and cost control, this interview is packed with insights to help you evolve, not revolt—and set your organization up for what’s next.

Watch now to learn how Mitel is helping organizations like yours move forward with confidence.

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.

Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron’s Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.

Key highlights:

🎯 The “eyes and ears” of the modern meeting: How intelligent cameras and audio create more natural, equitable meeting experiences.

⚙️ Edge vs. cloud AI: Why the best collaboration setups balance real-time responsiveness with powerful cloud-driven insight.

🧩 Technology as trust: Why reliability, quality, and simplicity are key to fostering confidence and credibility in hybrid teams.

🌍 Designing for diversity: How meeting experiences must adapt to different workflows, departments, and cultures across global offices.

Crestron’s leaders also share personal insights on how the company’s Sightline technology brings remote and in-room participants closer together — turning meetings into moments of genuine human connection.

Next steps:
Discover how Crestron is shaping the future of hybrid collaboration.

In this UC Today interview, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, to discuss the evolving landscape of Operator Connect and what IT leaders need to know before 2026. Rubio, who has led CallTower’s global expansion across 80 countries, offers a front-row view into how enterprises can optimise Microsoft Teams connectivity, integrate AI, and maintain compliance in complex, multi-region deployments. This is a must-watch for IT decision-makers preparing their UC strategy for the next wave of innovation.

As Microsoft’s Operator Connect ecosystem matures, IT leaders face mounting pressure to modernise telephony, maintain compliance, and prepare for AI-enhanced collaboration. In this insightful discussion, CallTower CRO William Rubio unpacks the evolution of Operator Connect—from its early days to its current enterprise-grade capabilities—and shares expert advice on how to make deployments seamless, measurable, and future-ready.

Key talking points:

The evolution of Microsoft voice: From Lync to Teams to Operator Connect—how CallTower became one of the first certified providers and what that means for reliability and performance.

Beyond basic connectivity: Why managed services, integrations, and AI-driven insights separate leading Operator Connect partners from transactional providers.

AI in UC and contact centres: How enterprises can start small, automate efficiently, and achieve real ROI through smart AI adoption.

Global compliance and hybrid deployment: Practical advice for navigating multi-region rollouts, data sovereignty, and hybrid PBX-Teams environments.

Next steps:
Discover how CallTower can help your organisation transition to Operator Connect with confidence.

In this episode of The UC Big News Show, host Kieran Devlin is joined by analysts Zeus Kerravala (ZK Research), Melody Brue (Moor Insights & Strategy), Irwin Lazar (Metrigy), and Craig Durr (The Collab Collective) for a powerhouse discussion on the latest developments across the unified communications and collaboration space. From Cisco’s AI ambitions to Microsoft’s multi-model pivot, this is your expert guide to the biggest moves in enterprise tech — and what they mean for the future of work.

AI is rewriting the rules of collaboration, and this episode explores how the biggest vendors are repositioning for the agentic era. Our panel of industry leaders unpack four major stories reshaping the UC landscape:

Cisco at WebexOne 2025: The panel dissects Cisco’s “One Cisco” strategy, the rise of AI Canvas, and how tighter integration across networking, security, and collaboration could redefine its platform advantage.

Slack’s Agentic OS: Dreamforce 2025 unveiled Slack’s evolution beyond chat — into a unified, AI-driven workspace that could rival Microsoft’s Copilot ecosystem.

Microsoft’s Claude Integration: What does Anthropic’s partnership with Microsoft 365 mean for enterprise AI strategy, model diversity, and security? The experts weigh in.

Zoom x Oracle: A new CX partnership signals Zoom’s next big move into the contact center world — and raises new questions about multi-cloud resilience after the AWS outage.

💬 “Cisco has finally got its platform story together,” says Zeus Kerravala, while Melody Brue notes that “Slack is finally becoming what it was always meant to be.”

Next Steps:
Watch the full episode to get ahead of the trends shaping AI-powered collaboration. 

Subscribe to UC Today TV for more expert insights, and join the conversation in the comments: Which vendor do you think is best positioned for the agentic future of work?

With AI integrated into nearly every platform and hybrid work firmly established, it’s crucial to cut through the noise and understand what truly drives value.

Join Sara Barr, Learning and Development Director at Nuwave Communications, as she puts Rob Scott, Founder and Publisher of UC Today, in the hot seat for an unfiltered “UC Reality Check 2026.” This candid conversation reframes UC not just as a technology purchase, but as a critical driver for employee experience and business outcomes.

In this video, you’ll discover:

AI: The New Vendor Lock-in? Rob Scott shares his insights on how AI can either genuinely enhance your platform or subtly trap you. Learn what questions buyers should be asking vendors about their AI stack and integration.

Hybrid Work & Real Collaboration: Why are so many companies still struggling with hybrid work? We dive into what true collaboration looks like beyond endless video calls and where UC platforms should be showing up that they aren’t.

The Human Element: Explore the critical link between UC adoption, employee experience (EX), and talent retention. Discover why HR and IT collaboration is key for successful rollouts and how bad UC tech can become a “resignation trigger.”

2026 Belongs to Smart Channel Partners: Get actionable advice for channel partners on how to differentiate, find new opportunities, and build vendor relationships that drive transformational value, not just transactional sales.

Thanks for watching! Let’s make 2026 the year we stop talking about UC like it’s 2019.

In this episode of UC Today, host Kieran Devlin is joined by Mark Bunnell, Chief Operating Officer and co-founder of NUWAVE, to explore how the company is revolutionizing unified communications (UC) service management. With over 30 years of voice industry experience, Mark shares how NUWAVE’s flagship platform, iPilot, simplifies complexity for carriers and service providers in an era dominated by Teams, Zoom, and Webex. If you're wrestling with fragmented UC environments and rising service management demands, this is a must-watch.

As the pace of UC evolution accelerates, carriers and partners are under pressure to manage sprawling multi-UC ecosystems efficiently. In this insightful conversation, Mark Bunnell explains how NUWAVE’s iPilot is purpose-built to tackle the growing complexity of UC service delivery—streamlining processes, boosting ROI, and eliminating the need for massive dev teams.

Here’s what you’ll learn:

Why legacy UC service models can’t keep up with the modern multi-platform reality.

How iPilot delivers “one pane of glass” simplicity—even across Teams, Zoom, Webex, and SIP environments.

The critical role of customer feedback in shaping NUWAVE’s agile development cycle.

How NUWAVE delivers ROI by giving away features like PBX migration tool Teleport, rather than charging extra.

Next Steps:
👉 Want to simplify your UC service management? Visit NUWAVE's website to explore iPilot in more detail.
💬 Have thoughts or questions? Drop them in the comments or connect with NUWAVE on LinkedIn.
🔁 Like what you saw? Share this video with your network and subscribe for more insights from UC Today.

In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, this discussion offers a deep dive into how Webex is redefining trust and usability for enterprises worldwide.

How do you secure every click, call, and conversation—without killing collaboration? In this thought-provoking interview, Webex's Amit Barave shares how his team is building security directly into the DNA of the Webex Suite—while ensuring the user experience remains intuitive and frictionless.

🔐 Key topics discussed include:

- Why true platform security must go beyond features—and start with trust
- How Webex balances data privacy, compliance, and usability without compromise
- The role of AI in both amplifying threats and defending against them
- How Webex tailors security and compliance for regulated industries like finance, healthcare, and government

From ethical walls to sovereign clouds, from FedRAMP to GDPR, Webex is proving that security doesn’t have to be a trade-off. Whether you're an enterprise CIO, compliance lead, or IT decision-maker, this is essential viewing.

Next Steps:
Ready to learn more? Explore Webex's security and compliance documentation or register for the upcoming WebexOne event to see the latest innovations in action. Don’t forget to like, share, and subscribe for more insights from UC Today.

In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala. Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC’s report showing Microsoft’s UC&C dominance and dissect what Avaya’s new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.

The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft’s vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya’s next-gen platform, this is a deep dive into the trends shaping tomorrow’s workplace.

🔑 Key discussion points:

Microsoft’s Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”

AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.

IDC’s UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.

Avaya’s Infinity platform sparks debate around innovation, integration, and the brand's next chapter.