UC Today

In this insightful UC Today interview, host David Dungay sits down with Robin Bunevich, Product Marketer at Zoom, to explore the next evolution of AI in the workplace: customizable agentic AI. With Zoom’s AI Companion woven throughout its platform and a new custom AI Companion add-on just launched, Robin breaks down how businesses can not only adopt AI but make it their own. If you’ve been wondering how agentic AI fits into your organization — or how easy it is to tailor — this discussion is a must-watch.

Agentic AI has moved beyond hype and is becoming a critical productivity tool — but to maximize its value, customization is key. Robin Bunevich shares Zoom’s vision of flexible, accessible AI that can adapt to every business’s language, workflows, and industry.

In this conversation, Robin and David dive deep into:

Why customization matters: From acronyms to workflows, AI performs better when it understands your organization’s context.

Low-code/no-code solutions: Discover Zoom AI Studio and how anyone can start customizing AI without technical skills.

Solving niche use cases: See how healthcare providers are using clinical notes to shift focus from admin to patients.

Getting started with AI: Why test groups, measurable use cases, and human oversight are essential when beginning your agentic AI journey.

Whether you're new to AI or scaling its use, Robin offers expert advice on balancing automation with human ingenuity to drive meaningful outcomes.

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.

With U.S. laws like Kari’s Law, Ray Baum’s Act, and Alyssa’s Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado’s Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls. Whether you’re in IT, compliance, or enterprise safety, this is a must-watch.

How do enterprises ensure they’re not just compliant with complex 911 regulations but genuinely prepared to protect their people?

In this insightful panel discussion, Intrado’s experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.

Key Takeaways:

- Understanding Compliance: Learn how Intrado’s ERS supports federal laws like Kari’s Law and Ray Baum’s Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile users.

- Beyond Compliance: Discover how Intrado’s Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systems.

- Adaptability Across Industries: See how Intrado’s solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individually.

- Future of Safety Tech: Gain insight into how Alyssa’s Law is shaping broader workplace safety policies across the U.S., and what it means for your organization.

Visit Intrado’s website to explore how ERS and Safety Suite can support your organization’s duty of care: https://www.intrado.com/

#Compliance #Emergency #Intrado

UC Today’s Kieran Devlin sits down with Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, to explore what Microsoft’s new Unify certification really means for Teams-based contact centers. With a decade at AudioCodes and a frontline role in developing Voca CIC, Gidi offers rare insight into how Azure-native integrations, SDK-driven stability, and AI standardisation are reshaping the CX landscape. If you’re planning your next-generation customer experience strategy, this is an essential watch.

Microsoft’s Unify model is rapidly becoming the benchmark for Teams contact center integration — but what makes it different, and why does it matter? Gidi unpacks the technical and strategic implications, from five-nines reliability to the future of Azure-native voice.

In this conversation, Gidi shares:
🔵 What Unify actually is — and why SDK-based integrations outperform SIP and Graph API approaches.
🔵 The biggest misconceptions enterprises still hold about Teams–contact center connectivity.
🔵 Why AudioCodes became an early Unify pioneer, and what it learned from real-world deployments.
🔵 How Unify future-proofs CX, aligning with Microsoft’s own Teams Phone and Dynamics 365 Contact Center stack.

Gidi also offers one standout piece of advice for IT and CX leaders: start with real user needs, not technology features, and work backwards to the right solution.

Explore AudioCodes’ approach to Azure-native contact center integration, speak with your Microsoft partner about Unify readiness, or watch more episodes of Certified for Success to stay ahead of the evolving Teams ecosystem.

🔥 Join host #KristianMcCann of #UCToday as he sits down with #LeeEssex, SVP Global Sales and Marketing at #TangoNetworks, for an insightful discussion on how enterprises can regain control over business conversations happening on mobile devices.

As the mobile-first workforce grows, Lee unpacks the challenges IT teams face, including: 

🔵 The #mobilecompliance blind spot: Why unmanaged business calls on personal devices expose companies to regulatory and data governance risks, with frontline and remote staff creating new challenges.

🔵 Siloed mobile communication’s pitfalls: Missed business opportunities, brand dilution, shadow IT, and the loss of valuable voice data that could fuel AI-driven insights.

🔵 Why #UC apps fall short: Behavioral resistance, clunky user experiences, and above all, lack of native integration mean most employees still default to their phone’s native dialer.

💬 Ready to transform your approach to #mobileUC? Connect with Tango Networks for a demo of their native #mobileintegration solutions.

Join UC Today’s Christopher Carey as he sits down with Renee Rogers, Channel Account Manager at SIPPIO, to explore how SIPPIO is transforming the unified communications (UC) landscape. With experience at Avaya and a passion for enabling partners, Renee shares insights on simplifying UC solutions, integrating carrier-grade voice into Microsoft Teams, and supporting partners in today’s evolving market. This video is essential viewing for channel partners, UC professionals, and anyone looking to modernize voice services while maximizing opportunities in the UC ecosystem.

Main Description:
In this candid discussion, Renee Rogers highlights the ways SIPPIO is making UC simple and innovative for partners:

Partner-Centric Approach: Learn how Renee works closely with partners to understand their business, co-sell, and provide tailored support to help them succeed.

Voice as a Feature: Discover why SIPPIO emphasizes modernizing voice, consolidating UC solutions, and turning Teams Voice into a reliable, revenue-generating feature.

Trends & Opportunities: Renee shares insights on Teams and Zoom adoption, channel consolidation, and leveraging AI while staying focused on core UC competencies.

Partner Ecosystem Growth: Get a glimpse into SIPPIO’s rapid growth, entrepreneurial mindset, and commitment to helping partners expand their business efficiently.

Whether you’re a channel partner looking to enhance UC offerings or a business exploring Teams voice integration, this video offers actionable insights and expert advice on maximizing opportunities in today’s UC landscape.

Eric Hanson reveals how Mitel is redefining hybrid communications, empowering frontline workers, and steering innovation through customer-centric strategies.

In this episode of The BIG UC Update, Rob Scott from UC Today sits down with Eric Hanson, Chief Marketing Officer at Mitel, to unpack the company's latest moves in unified communications. Known for its long-standing presence in global UC, Mitel is now steering boldly into the future—with a revitalized strategy, new AI-powered solutions, and a sharp focus on the real-world needs of hybrid enterprises and frontline teams.

Whether you're a long-time Mitel customer or exploring hybrid UC models, this conversation offers a grounded and forward-looking take on what’s next in the communications space.

▶️ In this conversation, you'll learn about:

💼 Mitel’s strategic focus: prioritizing customer control, flexibility with hybrid solutions.

🤖 How AI and workflow automation are transforming communication for frontline and field workers.

🌍 Why Mitel’s global partner ecosystem is central to delivering long-term value.

🔄 The evolving role of marketing in tech—and how Mitel plans to use storytelling to cut through the noise.

Next Steps:
Learn how Mitel is helping organizations move from complexity to clarity in communications.
👉 Explore more insights from UC leaders on The BIG UC Update playlist.
📌 Visit https://www.mitel.com to learn more about their solutions.

In this UC Today interview, host Kristian McCann sits down with Peter James, VP of Global Business Development at Shure, to explore the company’s new initiative aimed at transforming collaboration from a “soft skill” into a business-critical differentiator. Peter discusses how Shure’s professional-grade Collaboration and Conferencing Solutions eliminate the hidden costs of poor meeting experiences and power Microsoft’s AI-driven ecosystem. He emphasizes the importance of educating organizations about the real cost of neglecting communication and collaboration technology.

Shure has been synonymous with audio excellence for generations. However, how is the company adapting in an era where audio is now data, and seamless collaboration drives competitive advantage?

Listen to the interview to discover:

• How inadequate collaboration and conferencing tools lead to hidden costs from productivity loss, miscommunication, and operational inefficiencies, costing businesses millions annually.
• Why Shure’s Collaboration and Conferencing solutions, like the IntelliMix Room, have helped Fortune 500 companies achieve consistent, scalable meeting experiences across global locations.
• How Shure’s partnerships with companies like Microsoft are transforming audio into high-quality data for AI-powered features like automatic speech levelling, noise cancellation, and intelligent meeting management.
• The role professional audio play in bridging the gap between in-office and remote participants, enabling truly equitable hybrid work experiences.
• How innovation in Collaboration and Conferencing solutions—from real-time translation to immersive video—is reshaping collaboration into a strategic business differentiator.
• Why future meetings need to capture the best of both digital collaboration tools and in-person interactions seamlessly.

Next Steps:

👉 Discover how Shure’s professional audio Collaboration and Conferencing Solutions can eliminate communication barriers and drive measurable business outcomes for your organization by visiting Shure’s website at https://www.shure.com/en-US/conferencing.
👉 Subscribe to UC Today for more interviews with leaders shaping the unified communications and collaboration landscape.

How Theta Lake is Redefining AI Governance for Enterprise Collaboration Platforms

What does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.

Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn’t just a story about product innovation—it’s a masterclass in how to enable AI safely and responsibly.

Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

🔍 Discussion Highlights:

• AI Governance in Action: How Theta Lake helps enterprises unlock AI productivity without sacrificing compliance.
• Real Stories from the Field: From advisor time savings to platform integrations with Microsoft, Zoom, and RingCentral.
• Why Roadmaps Must Be Dynamic: How customer needs—and fast shipping cycles—shape Theta Lake’s strategy.
• Enabling AI Without Throttling It: Why being easy to deploy and deeply trustworthy is the winning formula.

Migrating from legacy PBX systems to cloud communications is no easy feat—especially when vital system knowledge is buried, lost, or scattered across disparate platforms. That’s exactly the challenge Nuwave set out to solve with Teleport, a powerful (and free) migration tool integrated into their iPilot platform. In this episode, Rob Scott from UC Today speaks with Mark Bunnell, COO of Nuwave, and Joel Keene, Director of Products and Innovation from Continuant, to uncover how Teleport is simplifying migrations, accelerating timelines, and transforming the UCaaS sales cycle for partners and customers alike.

Here’s what you’ll learn in this insightful discussion:

The "why" behind Teleport: Mark Bunnell shares how customer feedback drove New Wave to build a tool that demystifies complex UC migrations—without requiring an engineering degree.

Real-world partner impact: Joel Keene explains how Continuant is using Teleport to streamline migrations, eliminate technical blockers, and reduce onboarding costs.

From audit to automation: Discover how Teleport automates discovery, flags critical issues early, and accelerates decision-making for enterprise clients.

The big picture: Learn how Teleport and iPilot together deliver an end-to-end lifecycle solution—from initial system mapping to post-migration visibility and control.

Whether you're an MSP, VAR, or UCaaS service provider, this episode is a must-watch if you're still struggling with fragmented tools and manual migrations. The best part? Teleport is fast, free, and fully integrated with iPilot.

Next Steps:
Ready to simplify your UC migrations?

Visit newwave.com to explore Teleport, request a demo, and see how it fits into your strategy.

In this UC Today spotlight, host Kieran Devlin is joined by Wendy Moore, Vice President of Marketing at Martello Technologies, to explore the company’s mission to elevate collaboration performance for enterprises and managed service providers (MSPs) alike. With over two decades in software and cybersecurity marketing—including leadership at Trend Micro—Wendy shares her insights on what sets Martello apart in the crowded UC monitoring space. If your organization relies on platforms like Microsoft Teams or Zoom, this is a conversation you won’t want to miss.

In this engaging interview, Wendy Moore pulls back the curtain on Martello’s proactive approach to unified communications monitoring and how the company empowers service providers and IT leaders to stay ahead of disruptions in hybrid environments.

Discover how Martello enables IT success through:

Proactive Monitoring with Synthetic Testing: Simulate real user interactions to detect issues before they impact performance or user satisfaction.

MSP-Centric Strategy: Help managed service providers unlock new revenue streams while improving operational efficiency and service quality.

Deep Visibility Across the UC Stack: End-to-end insights from user endpoints to cloud data centers, helping IT teams pinpoint root causes fast.

Support for High-Value Use Cases: Ensure ROI for Teams Rooms and Teams Phone investments with robust performance oversight.

Wendy also discusses how Martello’s culture—rooted in its own long-standing hybrid operations—has helped shape products that genuinely solve modern collaboration challenges.

Next Steps:
Ready to future-proof your UC strategy? Visit Martello’s website to learn more about their solutions for MSPs and enterprises. Don’t forget to subscribe to UC Today for more expert insights and interviews from across the unified communications landscape.