UC Today

 In this eye-opening episode of UC Today, host David Dungay is joined by Paul Magnaghi, Zoom’s Head of AI and ISV Go-To-Market, to unpack the real meaning of agentic AI—and why it’s more than just a buzzword. As AI continues to reshape how we work, Paul shares how Zoom is positioning itself at the center of this evolution, empowering companies of all sizes to move faster, work smarter, and innovate with confidence. If you’re wondering how to actually use AI (not just talk about it), this is a must-watch.

Agentic AI is no longer on the horizon—it’s here. But what does it really mean for your organization?

In this expert-led interview, Zoom’s Paul Magnaghi demystifies agentic AI and reveals how it's helping teams orchestrate workflows, act autonomously, and drive measurable ROI across departments—from IT to marketing.

Key Takeaways:

Defining agentic AI: Why reasoning, memory, orchestration, and action are the core pillars that separate agents from automation.

Who needs it? Spoiler: Every business—from scrappy startups to sprawling enterprises—can benefit from agent-driven productivity.

Real-world use cases: Discover how Zoom AI Companion automates webinar asset creation and turns meeting notes into live tickets (think: Jira as a meeting attendee).

AI readiness: Why clean data, strong security policies, and cross-platform interoperability are non-negotiables in successful deployments.

Zoom isn’t just building smarter meetings—it’s turning conversations into outcomes. 

Join host Kristian McCann as he talks with Ashley Evans, SVP Global Business Development, Strategic Alliances at New Era Technology, on the evolving challenges and opportunities for commercial real estate owner-operators.

In this insightful conversation, Evans explains why adapting to shifting tenant expectations and leveraging advanced technologies is critical for staying competitive.

Evans dives deep into the realities facing today’s commercial property owner-operators and he shares actionable insights on how to future-proof assets and unlock new revenue streams by embracing innovation and sustainability.

Key discussion points:

- Why predictive analytics and data-driven strategies are essential for forecasting tenant behaviors and optimizing building performance.

- How integrating modern amenities and flexible workspaces can attract and retain tenants in a competitive market.

- The growing influence of ESG (Environmental, Social, and Governance) in tenant decision-making and how it impacts property value.

- How AI and experience design are redefining workplace management and setting new standards for tenant satisfaction.

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today.

Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.

Key Points:

- Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunities.

- The Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systems.

- AI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organization.

- Frictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflows.

Watch to discover how your company can transform this data crisis into a competitive advantage

CX Today's Charlie Mitchell reveals the big news that Content Guru has become the "first full-stack" CCaaS vendor to secure FedRAMP High Authorization.

The High accreditation level is built for agencies handling highly sensitive data - like law enforcement, healthcare, emergency services, and finance - where strict security is critical. 

FedRAMP’s High baseline safeguards the government’s most sensitive unclassified data in the cloud, protecting lives, operations, and financial security.

As such, this is a big step for Content Guru, which secures a big differentiator as it bids to bring cautious enterprises to the cloud, in the public sector, and beyond.

Andrew Casson, VP of Public Sector at Content Guru, stresses this in his interview with CX Today's Head of Publication. He also discusses:

- The ins and outs of the FedRAMP certification.
- The differentiative features Content Guru offers in the public sector.
- Examples of Content Guru supporting cautious customers through their CCaaS migrations.

For more on Content Guru's expansive CCaaS portfolio, visit: https://www.contentguru.com/

In this insightful UC Today interview, host Kieran Devlin sits down with Christopher Martini, VP of Microsoft Strategy at VOSS, to unpack how VOSS helps organizations take full control of their Microsoft 365 environment. From simplifying service delivery to driving AI-powered insights, this conversation is a must-watch for IT leaders and UC pros navigating the evolving Microsoft landscape.

With years of experience at Microsoft and its partners, Christopher shares practical strategies and real-world success stories that highlight why optimization and automation are no longer optional—they're essential.

Whether you're at the beginning of your Microsoft 365 journey or managing multiple tenants across geographies, this video dives into how VOSS helps organizations of all sizes tame complexity, cut costs, and unleash the power of AI and automation.

In this video, you'll learn:

Why different stages of the Microsoft 365 journey bring different UC challenges—and how to solve them.

How VOSS empowers organizations with granular visibility, automation, and role-based access management.

The role of AI in UC service delivery—from detecting network issues to enabling faster, smarter decisions.

A real-life case study showing how a large enterprise automated onboarding, improved license management, and streamlined operations using VOSS Automate and VOSS Insights.

Next Steps: 

Want to see what VOSS can do for your Microsoft 365 environment?

👉 Connect with Christopher Martini on LinkedIn
👉 Visit www.voss-solutions.com to book a discovery session
👉 Contact the team directly to explore a tailored proof of concept for your organization

In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, this discussion offers a deep dive into how Webex is redefining trust and usability for enterprises worldwide.

How do you secure every click, call, and conversation—without killing collaboration? In this thought-provoking interview, Webex's Amit Barave shares how his team is building security directly into the DNA of the Webex Suite—while ensuring the user experience remains intuitive and frictionless.

🔐 Key topics discussed include:

- Why true platform security must go beyond features—and start with trust
- How Webex balances data privacy, compliance, and usability without compromise
- The role of AI in both amplifying threats and defending against them
- How Webex tailors security and compliance for regulated industries like finance, healthcare, and government

From ethical walls to sovereign clouds, from FedRAMP to GDPR, Webex is proving that security doesn’t have to be a trade-off. Whether you're an enterprise CIO, compliance lead, or IT decision-maker, this is essential viewing.

Join host Kristian McCann and Steve Daly, Senior Vice President, Solutions & Global Digital Transformation at New Era Technology, for a timely deep-dive into the ever-accelerating AI landscape. 

This conversation dissects the challenges and opportunities facing enterprises as they navigate Copilot integration and generative AI adoption.

In this candid interview, Daly shares both the pains and the wins of New Era Technology’s own “customer zero” Copilot journey – and offers actionable advice for organizations facing AI disillusionment. 

Viewers will learn:

- The velocity of AI change and what it means for today’s IT leaders trying to balance readiness versus risk.

- Why starting with robust data foundations and organizational change management are essential for AI success.

- How building small, focused Copilot solutions can drive measurable, early wins and de-risk larger rollouts.

- New Era’s lessons learned as an early adopter, including fostering user engagement, encouraging peer learning, and managing the human side of automation anxiety.

From proof-of-concept roadblocks to building ROI dashboards and sustaining long-term Copilot adoption, Daly lays out a pragmatic path forward.

Discover how New Era’s hands-on approach enables clients to skip common pitfalls and accelerate value realization.

How can service providers rapidly connect their voice infrastructure to Microsoft Teams without the traditional headaches? In this engaging interview, Scott Jenkins breaks down Dstny’s Call2Teams platform – a powerful middleware solution transforming how UC vendors and carriers deliver Teams voice capabilities at scale.

Key highlights from the conversation:

Solving UC Complexity: Learn how Call2Teams acts as an agnostic bridge across varied on-prem, cloud, and hybrid UC stacks to enable Teams as a voice endpoint.

Effortless Onboarding with Zero-Touch: Discover how AutoSync and Dstny’s zero-touch provisioning platform reduce onboarding from days to minutes with seamless API integrations.

Empowering the Channel: See how Dstny supports full white-label delivery, enabling MSPs and ISVs to embed their brand while leveraging Dstny’s backend power.

Global Growth & Future Trends: From LATAM to Eastern Europe, hear Scott’s take on emerging markets, Microsoft’s evolving pricing models, and how AI and Direct Routing will drive the next wave of innovation.

If you’re working to modernize your UC offering or expand your reach with Teams voice, this video is packed with actionable insight and forward-thinking strategies.

 To learn more, visit: https://www.dstny.com/call2teams-home

In this UC Today exclusive, host Kieran Devlin sits down with Stuart Costello, VP of Sales at Akixi, to discuss the company’s partner-first ethos, evolving CX solutions, and bold AI roadmap. With a 100% channel model and a focus on empowering service providers, Akixi is doubling down on innovation, differentiation, and delivering tangible value. Whether you’re in the UC, SaaS, or channel ecosystem, this conversation offers valuable insight into thriving in a fast-moving market.

From real-time analytics to actionable AI, Akixi is redefining how service providers and MSPs create value for their customers. In this engaging conversation, Stuart Costello shares Akixi’s strategic vision, cultural evolution, and the practical steps they’re taking to help partners win and retain more business.

Key highlights:

Why Akixi’s 100% channel-first approach and “partner-first” culture are core to its success.

How Akixi blends CX analytics, CRM integration, and call recording to solve real-world challenges.

The company’s AI strategy — focused on monetisable, partner-led use cases rather than AI for AI’s sake.

Insights into market trends, from Microsoft Teams dominance to the resurgence of Webex.

Akixi isn’t just keeping pace — it’s setting the pace, helping partners differentiate in competitive UC markets.

Next steps:
✅ Watch the full interview to learn how Akixi’s solutions can strengthen your UC portfolio.
✅ Visit Akixi’s website for partner opportunities and product insights.

 In this UC Today interview, host Kieran Devlin speaks with Benny Matityahu, VP of Unified Communications & Collaboration at AudioCodes, and Roy Wizeman, Director of UCaaS Platform & Solutions at AudioCodes. Together, they unpack the challenges and opportunities facing channel partners as they navigate a fast-changing market defined by multi-UCaaS adoption, voice connectivity complexities, and AI-driven value-added services.

Channel partners today are balancing customer demand across multiple UCaaS platforms while also being asked to deliver more advanced services. In this discussion, Benny and Roy explain how AudioCodes’ Live Platform is designed to simplify that journey, remove barriers to multi-UCaaS growth, and create space for innovation with AI.

Watch to discover:

Why channel partners are embracing multi-UCaaS strategies to meet customer demand for flexibility.

How AudioCodes Live Platform streamlines voice connectivity, migration, and interoperability across vendors.

Real-world examples of partners scaling recurring revenue by layering AI-powered services such as contact center, transcription, and meeting insights.

Where the partner opportunity lies as UCaaS commoditises and value shifts toward AI-enabled solutions.

Next Steps:
👉 If you’re a service provider or reseller looking to thrive in a multi-UCaaS world, explore how AudioCodes Live Platform can simplify your path and accelerate your growth. Subscribe to UC Today for more expert insights, and don’t forget to share your thoughts in the comments below.