UC Today

Join Kristian McCann, host at UC Today, as he sits down with Mike Greenwood, Business Development Manager, and Ryan Zoehner, CEO of Algo, to explore the critical topic of preparing for the PSTN switch off. 

Together, they unpack why this transition is more than a compliance deadline—it’s a strategic opportunity for UK businesses to transform their communication infrastructure for the future.

Diving into the evolving landscape of communication technology against the backdrop of the PSTN switch off, key insights include:

- Why the PSTN migration is not just about compliance but a comprehensive digital transformation involving entire communication ecosystems and infrastructure beyond voice.

- Common misconceptions about PSTN migration scope, from telecoms to business-wide impacts on IT networks, security, and building systems such as alarms and access control.

- Characteristics of forward-thinking businesses ahead of schedule: in-house expertise, holistic approaches, and embracing emerging technologies like AI to maximize cost efficiency and flexibility.

- Practical strategies for balancing migration costs with future-proofing, emphasizing open standards to avoid vendor lock-in, scalability, and minimizing long-term expenses.

To find out what you need to be ready for ahead of the PSTN switch off, visit https://www.algosolutions.com/ to see the IP solutions available to you.

In this edition of the UC Big News Show, host Kieran Devlin sits down with a heavyweight panel of analysts—Craig Durr, Blair Pleasant, and Zeus Kerravala—to dissect the latest earnings from Microsoft, Zoom, and Cisco, explore the true impact of AI on unified communications, and preview a packed autumn events calendar. From an MIT study casting doubt on GenAI pilots to RingCentral doubling down on its NICE partnership, this conversation cuts through the hype and asks what really matters for IT and business leaders.

The UC landscape is moving fast—earnings, AI breakthroughs, and strategic partnerships are reshaping how vendors and enterprises alike think about the future of work. In this lively and insightful panel, our experts break down the stories that matter most.

🔑 Key discussion points:

Earnings and AI: Microsoft, Zoom, and Cisco post strong results, but is AI really reshaping UC—or just inflating the balance sheet?

MIT study on GenAI pilots: Why 95% of projects fail, and how specialized vendors and proper adoption strategies can flip the odds.

RingCentral + NICE partnership: What this renewed alliance means for UCaaS/CCaaS customers, partners, and the AI-powered contact center.

Autumn event season: Zoomtopia, WebexOne, and Microsoft Ignite—what to expect, and which vendors could make the biggest splash.

👉 Next steps:

Watch the full episode to hear where the panel sees real innovation versus empty hype.

Share your perspective in the comments: Which vendor is best placed to redefine work with AI?

Subscribe to UC Today for more expert-led discussions on the trends shaping unified communications and collaboration.

In this UC Today interview, host Kieran Devlin sits down with Robert Handel, Senior Vice President of Cloud Strategy at LDI, to explore how channel partners can future-proof customer experience strategies. With LDI leveraging Intermedia’s Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable outcomes, and position themselves for long-term success in the evolving CX market.

AI isn’t just a buzzword—it’s reshaping the contact center in real, tangible ways. In this in-depth conversation, Robert Handel shares how LDI is using Intermedia’s AI-driven contact center tools to improve both customer and agent experiences while delivering new revenue opportunities.

Watch the full video to discover:

Partner-first strategies: Why Intermedia’s business model empowers partners like LDI to lead with customer experience.

AI in action: From post-call sentiment analysis to real-time agent assistance, how AI is transforming workflows and training.

Measurable outcomes: Case studies where AI-enabled call recording, transcription, and analytics drove customer satisfaction, efficiency, and sales growth.

Partner advice: How to approach AI-enabled contact center projects consultatively, avoiding common pitfalls around security and data management.

Robert also shares a forward-looking view of where AI is headed in the contact center, highlighting why a consultative, cybersecurity-conscious approach is key for partners looking to succeed.

Next Steps:
If you’re a partner exploring how to differentiate with AI-powered contact center solutions, now is the time to act. Watch the full interview, share your thoughts in the comments, and explore Intermedia’s partner resources to learn how you can bring measurable CX improvements to your customers.

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom’s unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.

Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.

What’s real, what’s hype, and what’s next in AI and communications? In this episode:

🚀 AI Beyond the Buzz: Dave dives deep into the rise of Agentic AI—where automation doesn’t just assist, but acts—and how it’s rewriting enterprise workflows.

💸 Zoom’s AI Power Play: How Zoom is offering robust AI tools for free, and what that means for Microsoft, Webex, and the rest of the pack.

🎯 Slido vs. Productivity: A spicy take on whether real-time polling enhances meetings—or wastes everyone’s time.

🌍 TechKnowledge + Genesis: A strategic play targeting Avaya’s install base with ex-Avaya leadership—find out why Dave thinks it’s genius.

📱 RCS Messaging's Big Comeback: Rich Communication Services is finally catching fire—with major implications for CPaaS and enterprise CX.

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom’s unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.

Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.

What’s real, what’s hype, and what’s next in AI and communications? In this episode:

🚀 AI Beyond the Buzz: Dave dives deep into the rise of Agentic AI—where automation doesn’t just assist, but acts—and how it’s rewriting enterprise workflows.

💸 Zoom’s AI Power Play: How Zoom is offering robust AI tools for free, and what that means for Microsoft, Webex, and the rest of the pack.

🎯 Slido vs. Productivity: A spicy take on whether real-time polling enhances meetings—or wastes everyone’s time.

🌍 TechKnowledge + Genesis: A strategic play targeting Avaya’s install base with ex-Avaya leadership—find out why Dave thinks it’s genius.

📱 RCS Messaging's Big Comeback: Rich Communication Services is finally catching fire—with major implications for CPaaS and enterprise CX.

In this episode of UC Today, host Kieran Devlin sits down with Randah McKinnie, VP of Product at Martello, to explore the hybrid collaboration challenges facing today’s organizations and how Martello’s Vantage DX solution is stepping in to solve them. With hybrid work here to stay, companies are increasingly relying on both Microsoft Teams and Zoom to stay connected. But what happens when things go wrong in these mission-critical environments? Randah shares how Martello is delivering much-needed clarity, control, and consistency for IT teams managing collaboration across platforms.

With 62% of organizations now using both Teams and Zoom, hybrid collaboration is becoming the norm—but it’s also introducing new headaches for IT departments. In this engaging interview, Martello’s Randah McKinnie walks us through the capabilities of Vantage DX, a powerful monitoring and diagnostics solution purpose-built for multi-platform collaboration environments.

Discover how Vantage DX empowers IT teams to:

Monitor Teams and Zoom from a single interface—no more juggling admin consoles or mismatched metrics.

Proactively troubleshoot with "x-ray vision" into your network, identifying issues before users are affected.

Streamline IT operations by reducing training complexity and consolidating toolsets.

Deliver exceptional digital experiences through custom alerts, deep diagnostics, and unified reporting.

Whether you're a service provider or an enterprise IT leader, this conversation is packed with insights to help you simplify support and enhance collaboration.

Next Steps:
📌 Find out more here: https://martellotech.com/products/vantage-dx/hybrid-collaboration-environments/
📞 Book a live demo with the Martello team to see the platform in action

In this episode of UC Today, host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market. As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don’t want to miss.

What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs? In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.

 In this exclusive episode of UC Today, David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company’s evolving cloud communications strategy.

Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that’s helping businesses modernize—without sacrificing the support they need. Whether you’re navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear.

TTx has spent decades helping businesses stay connected—and they’re not slowing down. In this candid conversation, Aaron Clark shares how Intermedia’s white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.

🔹 Why white-labeling with Intermedia just works
🔹 How Intermedia’s Teams integration crushes “Microsoft tax” and app overload
🔹 Real strategies for migrating 20,000+ on-prem endpoints to modern cloud
🔹 What’s next: contact center AI, intelligent analytics, and cross-platform visibility

TTX’s model isn’t just about tech—it’s about delivering seamless customer experiences and maintaining healthy margins. If you're a service provider or MSP looking to scale cloud communications without losing your identity, this one’s for you. 

With muffled calls and garbled AI transcripts, poor audio can be very frustrating. That’s why this conversation matters. In today’s AI-powered workplace, voice clarity isn’t optional—it’s business critical.

In this session, Rob Scott speaks with Tim Banting (Today Digital) and Doug Jones (AT&T) to uncover the hidden cost of bad calls. While enterprises race to deploy tools like Copilot, chatbots, and AI meeting assistants, a silent killer is eroding ROI: poor voice quality.

- Why AI depends on crystal-clear voice as its “data fuel”
- How poor audio leads to hallucinations, compliance risks & lost deals
- AT&T’s approach to prioritizing voice across global networks
- Why CIOs must treat voice as a strategic asset, not a legacy concern

What's the future of Unified Communications? Join us for a deep dive with Michelle Paitich, Channel Chief at 8x8, as she shares her expert insights on the evolving UC landscape.

Susie Harrison, Head of Content, uncovers the key trends and technologies shaping the industry, including:

- The growing importance of AI and AI orchestration

- The continued demand for simplicity and integrated platforms

- The rise of Omni-channel experiences

- The critical role of trust, security, and compliance

- The evolution of partner and operating models

Discover how 8x8 is innovating to meet these challenges and empower businesses to deliver exceptional customer experiences.