UC Today

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In this edition of UC Big News, host Kieran Devlin is joined by leading UC analysts Zeus Kerravala and Blair Pleasant to unpack three headline-grabbing stories shaking up the collaboration world. First up, the team shares takeaways from Zoom Perspectives, where Zoom’s vision of an AI-powered “Workplace” was more compelling than ever. Then they turn to the reported rift between Microsoft and OpenAI, and what it signals for enterprise AI partnerships. Finally, things get slightly more surreal with a discussion of Microsoft Teams meetings being enabled in Mercedes-Benz vehicles — and whether that’s a productivity win or just a corporate boundary too far.

Enterprise AI and collaboration took a weird and wonderful turn this week — and UC Big News is here for all of it. The trio takes stock of what’s real, what’s hype, and what IT leaders should watch closely.

Here’s what you’ll learn in this episode:

Zoom’s AI Work Platform evolves — With live agent copilots and better cross-surface integration, Zoom’s once-vague AI story is turning into a practical, productised vision for modern work.

Microsoft and OpenAI tensions rise — Reports suggest growing disagreements over product direction and control. Blair and Zeus explore why betting everything on one AI partner could create long-term risks.

Teams in your car? — Mercedes-Benz drivers can now take Microsoft Teams calls on the road. The panel asks: is this a helpful innovation for field workers, or a work/life balance killer on wheels?

Next Steps:

Still undecided about Teams in cars? Share your hot take in the comments.

Curious about Zoom’s evolving AI platform? We’ll have more deep dives coming soon.

Subscribe to UC Big News for sharp analysis and strong opinions on the future of enterprise comms.

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Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights.

In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale. If you’re interested in understanding how a leading systems integrator helps companies stays agile and future-ready, then tune in to hear the following:

• Learn how New Era grew into a 4,500-employee powerhouse spanning 180+ countries and seamlessly integrates acquisitions into its strategy.
• How AI is being incorporated into customer solutions, making workflows faster, more insightful, and more cost-effective.
• The differences in New Era’s mid-market vs. enterprise offerings and the tailored support that large-scale companies demand.
• How the company fosters a transparent, collaborative culture that embraces feedback and continuous adaptation to stay competitive.

Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging.

With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in off-channel messaging.

In this revealing interview, Applbaum explains why messaging has become the new frontline for cyber threats and how most businesses can bring compliance through unification of their communications. The discussion covers:

• The primary security risks when employees use consumer messaging apps for business, including phishing, malware, and data leakage.
• How hackers exploit gaps in governance and the dangers of BYOD (Bring Your Own Device) culture.
• Common misconceptions about end-to-end encryption, device management, and compliance with disappearing messages.
• The severe legal, compliance, and reputational consequences of failing to secure messaging channels.

In this episode, host Kieran Devlin sits down with Chris Miller, Vice President of Technology and Solutions at Pacific Office Automation (POA), to explore how auto dealerships are transforming their communications strategies.

Chris shares front-line insights into the sector’s unique challenges—from outdated tech to rising customer expectations—and how unified communications solutions from Intermedia are helping dealerships boost responsiveness, improve internal efficiency, and gain powerful analytics-driven insights.

If you're in a tech decision-making role or serve the auto retail space, this is a must-watch conversation on turning communication from a headache into a competitive edge. Key takeaways include:

• The shift from outdated on-prem phone systems to cloud-based UCaaS for real-time communication and agility.
• How Intermedia’s seamless integration with tools like Microsoft Teams supports dealership workflows and boosts adoption.
• The critical importance of ease of use, mobile access, and simplified deployment for IT-strapped dealership operations.
• Why AI and advanced analytics will drive the next wave of communication innovation in auto retail.

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In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world.

The team unpacks Mitel’s return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco’s new enterprise-focused vision for Webex, fresh from Cisco Live 2025.

Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch.

 Three seismic updates, one expert panel, here’s what you’ll learn in this episode:

• Mitel is back! The team debates whether slashing $1.15 billion in debt and doubling down on hybrid UC is enough to revive the brand in a cloud-first world.
• Google Beam wowed InfoComm — with light field displays, spatial audio, and real-time translation. Melody Brue calls it “shockingly natural,” while the crew unpacks pricing, practicality, and use cases from executive comms to telehealth.
• Cisco pivots Webex — unveiling a security- and observability-first pitch at Cisco Live. Is this a necessary evolution for serious enterprise buyers? The team weighs in on whether this is Cisco’s best Webex strategy yet.

Big questions raised — from the future of on-prem UC to whether 3D meeting rooms can scale, and if Cisco’s security-first focus can win back market momentum.

Next Steps: ✅ Subscribe to UC Big News for sharp, unscripted insights on UC, CX, and collaboration.

In this interview, host Kieran Devlin sits down with Will Morey, Managing Director of Channel at Gamma, to explore the thinking behind Gamma Edge — a comprehensive new partner initiative designed to give resellers a competitive edge in today’s challenging market.

With macroeconomic pressures, increased focus on voice security, and the growing demand for AI-powered solutions, Gamma Edge responds with a strategy rooted in listening, alignment, and tailored support. Whether you're a partner looking to scale, attract investment, or strengthen profitability, this is a must-watch conversation on the future of channel enablement.

Gamma's new partner programme — Edge — is more than just a set of perks. It's a business growth engine. In this candid interview, Will Morey walks us through how Gamma is responding to real-world partner feedback to deliver meaningful support, practical incentives, and long-term alignment. Key takeaways include:

• Partner Pulse: A co-planned growth journey, backed by data-driven insights tailored to each reseller’s business goals.
• Velocity Rebates: A generous, growth-linked rebate scheme that rewards cross-portfolio engagement and reinvests directly in partner businesses.
• Gamma Elements: A flexible toolkit of UCaaS, mobile, connectivity, cybersecurity, and IoT services, designed to suit each customer and partner use case.
• Boosts & MyGreat: Inclusive UCaaS call minutes, aggressive connectivity pricing, and a hands-on migration program that takes the operational headache off partners' plates.

Morey makes one thing clear: this isn’t about pushing product — it’s about empowering partners to realise their ambitions, with Gamma playing a trusted, enabling role every step of the way.

In this episode of UC Today, host Rob Scott sits down with Garth Landers, Director of Global Product Marketing at Theta Lake, to tackle one of the most urgent and overlooked risks in Unified Communications today: voice compliance.

As enterprises migrate from legacy PBX systems to cloud-first platforms like Microsoft Teams Phone and Zoom Phone, many are leaving a dangerous gap in their compliance stack. Voice is no longer isolated — it’s deeply integrated with chat, video, AI tools, and screen sharing — yet many compliance strategies are still built for a siloed world.

Why watch this? Because as AI transforms UC platforms and vendors roll out new features at lightning speed, knowing how to govern all forms of communication data — including voice — is critical to avoid regulatory risks and future-proof your organization.

Key discussion points include:

• Why voice compliance continues to lag behind messaging and video — and why that’s a risk.
• The top challenges enterprises face when migrating voice to cloud platforms like Teams & Zoom.
• How to ensure consistent compliance across hybrid UC environments with multiple voice channels.
• How Theta Lake’s solutions enable real-time risk detection and flexible archiving for voice, chat, video, and AI-generated content.
• Practical advice for IT and compliance leaders preparing for AI-driven voice features and virtual agents.

Next Steps: If your organization is modernizing its UC stack or exploring AI-powered communication features, now is the time to review your compliance readiness. Explore how Theta Lake can help you bridge the gap and stay ahead of regulatory demands.

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In this must-watch episode of UC Today, host Kieran Devlin sits down with renowned analyst Dave Michels of TalkingPointz to dive into the headline insights from the May Insider Report.

With Kieran making his video series debut and Dave bringing his signature wit and industry expertise, the two unpack a turbulent moment in tech—from AI’s disruptive trajectory to Big Tech’s regulatory headaches. If you care about the future of work, search, or enterprise communication platforms, this conversation delivers unmissable clarity—and a few laughs along the way.

From AI’s creeping impact on jobs to the shifting sands of online search, this video covers the most pressing narratives in enterprise tech. Dave Michels joins UC Today’s Kieran Devlin to unpack his latest TalkingPointz Insider Report, revealing what matters—and why.

Key Highlights Include:

• AI’s Efficiency Paradox: Why tools like Copilot and Gemini are driving productivity—but not yet replacing jobs—and why that balance might not last.
• Mary Meeker’s 340-Slide AI Bombshell: What stood out most in the queen of the internet’s long-awaited return to trend analysis.
• The Slow Death of Google Search: How AI is cannibalizing search queries—and why that’s dangerous for publishers and digital marketing.
• Microsoft vs. the EU: What’s really behind the Teams-M365 unbundling saga, and why Microsoft’s fix may not fly with regulators.
• Whether you're a tech strategist, analyst, or curious end-user, Dave's insights help make sense of a rapidly evolving landscape.

Next Steps:

• Subscribe to TalkingPointz for exclusive deep dives and future Insider Reports.
• Follow UC Today for the latest updates on enterprise communications and collaboration.
• Drop a comment—do you think AI is a productivity boost or job threat?

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

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Join Kristian McCann for an insightful conversation with Ryan Zoehner, CEO of Algo, as he reveals how his company is tackling one of UC's biggest challenges: integration with your AV technology.

With over 55 years of innovation behind them, Algo has positioned itself as the critical bridge between legacy systems and modern UC infrastructure. Zoehner shares how his team's education-first approach is helping partners and customers navigate the complex landscape of IP endpoint deployment, empowering frontline companies to gain control of their enterprise communications strategy.

Discover how Algo is transforming the UC landscape by focusing on what others overlook—the final mile of UC migration. Key insights from this conversation:

• Why Algo targets end-user organizations directly rather than competing solely on channel partnerships
• How Algo's products seamlessly connect with existing UC platforms without disrupting current workflows
• The company's unique approach to building partner expertise through comprehensive training and support AI
• How AI is reshaping communication endpoints and creating new opportunities for frontline connectivity
• Why the "final mile" represents the biggest untapped opportunity in unified communications
• Algo's 55+ year heritage positions them uniquely to solve these challenges

Join UC Today’s Kristian McCann as he sits down with Dima Gutzeit, Founder and CEO of LeapXpert, for an insightful conversation on the evolution of enterprise communication and where LeapXpert fits into it.

Gutzeit reveals how LeapXpert is redefining secure messaging for businesses, blending cutting-edge compliance solutions with the power of AI. Gutzeit pulls back the curtain on LeapXpert’s mission to make modern messaging applications enterprise-ready-without sacrificing compliance or security.

Discover how LeapXpert’s unique approach is empowering organizations to embrace platforms like WhatsApp and WeChat while meeting stringent regulatory requirements. Key highlights include:

• LeapXpert’s strategy for integrating popular messaging apps into enterprise workflows-securely and compliantly.
• The pivotal role of AI in driving communication intelligence and actionable insights.
• How LeapXpert’s company culture fuels innovation and rapid response to customer needs.