UC Today

 UC Today's David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era Technology, to unpack what modern businesses are getting wrong—and right—about workplace transformation.

With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach and instead focus on smart, scalable changes that actually move the needle. If you're navigating hybrid work, ESG goals, or the AI wave, this conversation is packed with practical advice.

The future of the office isn’t about gimmicks or grand overhauls—it’s about thoughtful, human-centered transformation.

In this candid conversation, Robyn challenges traditional thinking and outlines New Era’s playbook for building smarter, more agile workplaces.

• Why the “big bang” digital overhaul often fails — and how to replace it with a step-by-step, ROI-driven approach.
• Three transformation pillars — infrastructure, operations, and experience — and how to start small in each.
• How smart building tech and collaboration tools feed both ESG goals and employee experience.
• AI isn’t a magic wand — learn how New Era helps clients like Indiana University use Co-Pilot to drive real business outcomes.

UC Today's David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company’s evolving cloud communications strategy.

Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that’s helping businesses modernize—without sacrificing the support they need. Whether you’re navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear. TTx has spent decades helping businesses stay connected—and they’re not slowing down.

In this candid conversation, Aaron Clark shares how Intermedia’s white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.

• Why white-labeling with Intermedia just works.
• How Intermedia’s Teams integration crushes “Microsoft tax” and app overload.
• Real strategies for migrating 20,000+ on-prem endpoints to modern cloud.

What’s next: contact center AI, intelligent analytics, and cross-platform visibility TTX’s model isn’t just about tech—it’s about delivering seamless customer experiences and maintaining healthy margins. If you're a service provider or MSP looking to scale cloud communications without losing your identity, this one’s for you.

Watch on YouTube.

On this episode of the UC Big News Show, host Kieran Devlin is joined by an expert-packed panel including Jon Arnold, Blair Pleasant, Craig Durr, Evan Kirstel, Mel Brue, and newcomer Derrick Kelly, Vice President of Solutions Enablement at AVI-SPL. 

The panel tackles the shifting tides of the SaaS and UCaaS landscape in 2025, questioning whether we've hit a saturation point, and whether AI is living up to the immense hype, and what Microsoft's layoffs might mean for both the business's strategy and the future of the jobs market.

• Is the SaaS market in decline, or just evolving? And is AI revolutionising the workplace - or just overpromising? In this wide-ranging and insightful discussion, industry leaders explore:
• Why UCaaS growth is flattening, while CCaaS continues to outperform—and what that means for vendors like Zoom, Cisco, RingCentral, and NICE.
• The growing backlash against SaaS sprawl and why CIOs are prioritising vendor consolidation and tighter spend controls.
• A reality check on AI adoption: hype vs. genuine enterprise deployments, especially in smaller businesses and government.
• Why successful AI integration demands strategy, guardrails, and realistic expectations—plus cautionary tales of botched implementations.
• This candid debate shines a light on the challenges and opportunities facing unified communications and enterprise tech in 2025.
• Watch the full video to hear how leaders like Blair Pleasant and Jon Arnold are advising clients on navigating the AI hype cycle.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  X and LinkedIn pages.

In this episode, host David Dungay sits down with Will Morey, Director of Channel at Gamma, to go behind the scenes of one of the UK’s most influential channel-first businesses.

From his personal journey to Gamma’s evolving product stack and growth into a FTSE-listed giant, Will unpacks the market’s biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one’s unmissable.

What happens when a channel veteran with 30 years in tech takes the reins at one of the UK’s most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.

In this deep dive, Will shares Gamma’s roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.

• From PBX to UC and beyond – How Gamma’s portfolio helps partners address every customer from 1 to 500+ users.
• Channel-first by design – Why Gamma’s ecosystem, go-to-market strategy, and startup mentality still sets it apart.
• AI, data, and CX – How Gamma is baking intelligence and analytics into everything, without falling into the “AI hype” trap.
• Reseller relevance – Will’s bold prediction: in an AI-driven world, human-led channel expertise is more critical than ever.

In this episode of UC Today, host David Dungay sits down with Micah Singer, CEO of Kurmi Software, to unpack the ever-growing complexity of Unified Communications (UC) in the enterprise space. With 25 years in the industry and a track record of scaling telecom platforms, Micah shares his insights into why the future of UC isn’t just about innovation—it’s about managing the sprawl with smart, scalable software. If you're in IT, enterprise communications, or managing thousands of users, this is one you can’t afford to skip.

Enterprise UC used to be simple. Not anymore. Between cloud migration, hybrid work demands, and sprawling tool stacks, UC leaders are drowning in complexity. That’s where Kurmi comes in—and in this exclusive interview, CEO Micah Singer pulls back the curtain.

💡 Highlights from the conversation:

Kurmi’s mission to be the “glue” between IT systems and UC platforms—helping enterprises automate workflows at scale.

Why provisioning at enterprise scale (25,000+ users) needs more than spreadsheets—and where legacy tools fall short.

How security, onboarding, and cost control are driving demand for smarter UC estate management.

Micah’s take on AI: great for speeding up software development, but not quite ready to handle precision automation (yet).

Singer also offers a rare peek into Kurmi's roadmap, company culture, and the evolving role of service providers, VARs, and SIs in the enterprise tech stack.

In this insightful conversation, UC Today's Kristian McCann speaks with Meg Madison, SR VP and Chief Human Resources Officer at Shure, about the transformative power of human-centric design in modern AV technology.

Madison shares valuable perspectives on how prioritizing employee experience in collaboration tools can drive business success, particularly in today's evolving hybrid work environments. This discussion reveals why technology decisions should start with human needs rather than technical specifications.

Key discussion points:

• The critical importance of high-quality audio and video in facilitating meaningful communication, especially in hybrid environments where clarity directly impacts participant engagement.
• How artificial intelligence serves as an enabler rather than a replacement for human collaboration, taking over mundane tasks to enhance productivity and focus.
• Why collaboration technology must integrate seamlessly with physical spaces to create intuitive, frictionless experiences that employees actually want to use.

In this insightful edition of UC Today, host David Dungay is joined by Jonathan McCormick, COO of Intermedia, for an in-depth conversation about Intermedia’s roadmap and its vision for the future of communications.

Jonathan shares his impressive career journey from help desk to COO, his passion for empowering partners, and why AI is reshaping business conversations. From legacy migrations to the intelligent cloud and generative AI, this is a session packed with practical insights and strategic perspectives for partners, SMBs, and UC leaders.

What’s driving Intermedia’s global growth and ongoing innovation? Join David and Jonathan as they dive into Intermedia’s mission, vision, and roadmap to reshape business communications.

• Partner-First Model: Learn how Intermedia’s CORE, Advisor, and Co-op partner models offer flexibility and local customer support unlike any other UC provider.
• AI-Powered Communications: Discover how AI is being embedded into Intermedia’s products to boost productivity, automate customer interactions, and transform the end-user experience
• Moving Prem to Cloud: Jonathan discusses the vast untapped opportunity in helping businesses migrate from legacy systems to the cloud—and why this is still the #1 priority.
• Culture + Innovation: Explore Intermedia’s award-winning service culture, global reach, and commitment to continuous improvement with partners and customers at the core.

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today.

Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.

Key Points:

• Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunities
• The Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systems
• AI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organization
• Frictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflows

Watch to discover how your company can transform this data crisis into a competitive advantage.

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.

With U.S. laws like Kari’s Law, Ray Baum’s Act, and Alyssa’s Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado’s Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls.

Whether you’re in IT, compliance, or enterprise safety, this is a must-watch. How do enterprises ensure they’re not just compliant with complex 911 regulations but genuinely prepared to protect their people?

In this insightful panel discussion, Intrado’s experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.

Key Takeaways:

• Understanding Compliance: Learn how Intrado’s ERS supports federal laws like Kari’s Law and Ray Baum’s Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile users
• Beyond Compliance: Discover how Intrado’s Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systems
• Adaptability Across Industries: See how Intrado’s solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individually
• Future of Safety Tech: Gain insight into how Alyssa’s Law is shaping broader workplace safety policies across the U.S., and what it means for your organization

In this episode, UC Today host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market.

As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don’t want to miss. What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs?

In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.

• Tapping into untapped UC potential – Why the unified communications market isn’t saturated, and how SIPPIO helps partners find “white space” opportunities with customers who already have platform licenses but no calling plan
• A smarter go-to-market strategy – From vertical-specific campaigns to demand-gen kits, SIPPIO gives partners ready-made tools they can brand and deploy instantly
• The SIPPIO Partner Exchange advantage – Learn how this marketplace expands reseller access to Operator Connect, shortens the sales cycle, and connects customers with the right partners based on location and specialization
• Sales velocity meets e-commerce – Discover how the SIPPIO Store gives partners a customizable online storefront to accelerate quoting and streamline UC sales with automation