UC Today

In this UC Today News Panel, David Dungay and Kieran Devlin are joined by a powerhouse lineup of experts to unpack the latest game-changing shifts in UC and CX. From AWS Chime shutting down to Avaya’s strategic pivot, the conversation gets deep into industry consolidation, AI’s growing influence, and the future of unified communications.

Join Blair Pleasant, Craig Durr, Evan Kirstel, Dominic Black, John Arnold, and Faye Bennett as they explore what these big moves mean for service providers, enterprises, and the UC market at large.

Main Description:

AWS Chime’s Demise & UC Consolidation

Is UC commoditization inevitable? With AWS Chime shutting down, following Verizon BlueJeans and Meta Workplace, what does this mean for Zoom, Teams, and Webex?

Avaya’s Controversial Contact Center Exit

Avaya is cutting support for contact centers with less than 200 seats—but is this a strategic refocus or another sign of decline? Our experts weigh in.

RingCentral’s AI Play & CX Evolution

With AI-powered receptionist services and a booming CX portfolio, is RingCentral leading the next wave of UC innovation?

MWC, Cavell Summit & Enterprise Connect: What to Expect

The biggest events in UC, CX, and telecom are around the corner. What will be the key trends and announcements shaping the industry in 2025?

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In this exclusive UC Today interview, David Dungay sits down with Vivek Kar, Head of Employee Interaction Suite at Tata Communications, to explore the evolution of enterprise collaboration, AI’s game-changing role, and the future of global connectivity.

With 16 years of industry experience, Vivek has witnessed firsthand the rapid transformation from traditional telephony to AI-powered, cloud-first communication solutions. In this deep dive, he shares insights into Tata Communications’ global presence, innovative approach to UCaaS, and how enterprises can leverage AI to enhance collaboration while managing costs effectively.

If you’re looking for expert insights into the future of workplace collaboration, this is a must-watch!

The digital workplace is evolving fast, and Tata Communications is leading the way.

In this engaging conversation, Vivek Kar discusses how enterprises can maximize efficiency, reduce costs, and embrace AI-driven collaboration while ensuring global compliance and security.

Key Takeaways:

• AI as the Future of Collaboration – How AI-driven tools like real-time translation, automated meeting summaries, and intelligent assistants are transforming communication.
• The Power of a Unified Global Experience – Why multinational enterprises need consistent, seamless connectivity across regions.
• Budget & Technology Balance – How Tata Communications helps businesses maximize ROI on digital transformation projects without overspending.
• What’s Next? – The shift towards integrated CPaaS, UCaaS, and contact center solutions on a single pane of glass.

Tata Communications operates in over 190 countries, providing a one-stop-shop for global enterprise communication. Whether you’re an IT leader, a CIO, or a UC strategist, this discussion is packed with action...

Join UC Today's Kieran Devlin as he sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore the evolving landscape of cloud communications.

With enterprises shifting towards integrated communication platforms like Microsoft Teams and Zoom, resellers and service providers must adapt to stay competitive. This discussion uncovers the strategies and insights that can drive success in 2025 and beyond.

How can UC resellers and service providers thrive in an increasingly cloud-driven world? In this insightful conversation, Steve Forcum breaks down the industry’s biggest trends and what it means for the channel. Key discussion points:

• Shifting Market Dynamics: How the industry is consolidating into major platforms like Teams and Zoom, and why resellers should focus on the down-market opportunity.
• Cost Savings & Productivity Gains: How organizations leveraging Teams Phone or Zoom Phone can reduce TCO by nearly 40% while streamlining operations.
• AI-Driven Innovation: The role of generative AI in enhancing cloud communication tools with features like automated call summaries and post-call coaching.
• Operator Connect Marketplace: Challenges and opportunities for service providers looking to enter, and how automation is key to profitability.

Learn more about the benefits of migrating to Teams Phone or Zoom Phone for your business. Visit SIPPIO to discover how their technology simplifies UC integration.

In this engaging video interview, Susie Harrison, Head of Content, UC Today, sits down with Tyler Troutman, Global Strategic Market Development at Shure, to explore the critical role of flawless audio and security in Microsoft Teams Rooms. As hybrid meetings become the norm, ensuring audio equity is essential to maintaining engagement and inclusivity for all participants, whether they are in the room or joining remotely.

The discussion highlights Shure’s latest Microsoft Teams Room solution, designed to deliver high-quality, secure audio that meets the evolving demands of AI-driven collaboration. Troutman shares insights on how AI is reshaping the expectations for meeting audio, pushing the need for advanced noise management, voice clarity, and seamless integration with Teams.

IT decision-makers and teams are also top of mind in this conversation, as the duo delves into the key features that organizations require from Microsoft Teams Room kits. From security considerations to ease of deployment, the interview provides valuable takeaways for businesses looking to enhance their meeting environments.

Whether you're an IT leader, AV professional, or simply interested in the future of workplace communication, this session offers a compelling look at how innovative audio solutions are shaping the future of hybrid collaboration.

Watch on YouTube.

The Asia Pacific region is rapidly becoming a hotbed for cloud communications, and Cavell is finally bringing its prestigious summit to the region. In this exclusive interview, Rob Scott sits down with Trent Webby, Head of Asia Pacific at Cavell, to discuss the inaugural Cavell Summit Asia Pacific and why now is the perfect time to launch.

Why Attend?

Cavell’s renowned summits have been running successfully in Europe and North America for a decade, and now, after extensive research, they’re making their way to Sydney, Australia. Trent Webby shares the insights that led to this decision, what attendees can expect from the event, and why Asia Pacific is on the brink of a market boom in cloud communications.

Key discussion points include:

• Why APAC is primed for growth in cloud comms, and what Cavell’s research uncovered.
• An exclusive look at the event’s speaker lineup, including 8x8’s CEO Samuel Wilson and New Wave’s COO Mark Bunnell.
• Who should attend – from telcos and MSPs to CCaaS and CPaaS providers.
• The stunning Sydney Harbour venue and what makes this event unique.

If you’re looking to stay ahead in the APAC cloud communications space, this is the event to attend. Get insights from industry leaders, connect with key decision-makers, and enjoy a networking experience like no other.

Next Steps:

Register now via the Cavell website and secure your spot at this landmark event. Click through to their website and get your ticket.

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💡 AI is transforming the compliance industry – but how? In this deep-dive conversation, Smarsh CEO Kim Crawford Goodman and CallCabinet Founder Ryan Kahan explore the latest trends, market challenges, and how businesses can stay ahead in an increasingly complex regulatory landscape.

Topics covered in this discussion:

🔹 Why AI-powered compliance is more important than ever
🔹 The impact of rising regulatory scrutiny (over $4B in fines!)
🔹 How businesses can leverage voice analytics for better risk management
🔹 The future of AI, compliance, and the Smarsh-CallCabinet roadmap

📊 If you’re in finance, healthcare, legal, or any regulated industry, this conversation is a must-watch!

🔔 Subscribe to stay informed on the latest in AI, compliance, and business intelligence!

📌 Learn more about Smarsh: https://www.smarsh.com
📌Learn more about CallCabinet: https://www.callcabinet.com

UC Today's Kieran Devlin speaks to Mike Frayne, CEO of VOSS.

In this session, we discuss the following:

1) An introduction to Frayne and VOSS as a business
2) VOSS's portfolio, approach to market and customer base
3) The challenges impacting VOSS's customers and how VOSS's tech and expertise addresses them

Watch on YouTube.

In this UC Today special, host David Dungay and co-host Kieran Devlin bring together an all-star panel of industry experts, including Craig Durr, Melody Brew, Evan Kirstel, Urwin Lazar, Elka Popova, Zeus Kerravala, and Dominic Black.

With January just underway, this discussion dives into hot topics and news stories of the year (so far) like Gamma's strategic acquisition spree, the cost strategy behind AI features from the big vendors, and the evolving role of voice in unified communications. If you want to stay ahead of industry trends, this is a must-watch!

Get ready for a jam-packed episode where the UC Today panel unpacks the latest developments shaping the unified communications landscape. Here’s what’s in store:

• How Gamma's acquisition of Starface is poised to reshape the German market, giving them a foothold in Europe’s under-penetrated cloud communications space.
• AI Wars Heat Up: Google, Microsoft, and Zoom are battling it out over AI costs and adoption. The panel explores the strategies behind free AI features and their long-term implications for businesses.
• The Rebirth of Voice: From AI assistants to multimodal communication, learn why voice technology is making a strong comeback in enterprise applications.
• Governance and Regulation: Tackling data sovereignty, AI governance, and the complexities of rolling out AI globally.

With insights from top experts and fresh takes on pressing issues, this episode delivers actionable intelligence for service providers, enterprises, and anyone invested in the UC ecosystem.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  X and LinkedIn pages.

In this episode of UC Today, host David Dungay is joined by Ian Reither, Co-Founder and COO of Telnyx, to discuss how Operator Connect is transforming global communications for multi-region businesses. As a connectivity provider with a strong focus on AI-first solutions and global compliance, Telnyx is setting the standard for seamless, scalable Microsoft Teams calling. If you’re navigating the complexities of multi-region operations or exploring the potential of Operator Connect, this is the conversation you can’t afford to miss.

Discover how Telnyx is tackling the biggest challenges of multi-regional communications with the power of Operator Connect and Microsoft Teams. In this engaging discussion, Ian Reither shares key insights into how Telnyx helps businesses scale globally while ensuring compliance and cost efficiency. Highlights include:

Simplifying Multi-Region Communication: Learn how Operator Connect consolidates communication needs under a single provider, streamlining operations across 61 countries.

Ensuring Call Quality & Reliability: Find out how Telnyx leverages a private MPLS network and 17 global data centres to deliver unmatched call quality, even in remote or bandwidth-constrained regions.

Navigating Compliance Complexities: Explore how Telnyx ensures GDPR-compliant voice services, local number portability, and adherence to regional telecom regulations.

Cost Efficiency Done Right: Discover how partnering with Telnyx allows enterprises to cut costs while benefiting from scalable and reliable communications.

Whether you’re struggling with fragmented systems, compliance headaches, or high costs, this video offers actionable advice for optimising your communication strategy.

In this episode, David Dungay hosts Paul Holden, VP of EMEA at CallTower, and Jon Arnold, Principal at J Arnold and Associates, for a deep dive into the evolving landscape of channel partner business models.

With AI, cloud-to-cloud migrations, and vertical specialization taking center stage, this conversation offers actionable insights for partners looking to maximize their potential in 2025 and beyond. If you're a channel partner or tech enthusiast, this discussion is one you can’t afford to miss. Get ready for an insightful discussion on the future of unified communications and contact center solutions with industry experts Paul Holden and Jon Arnold.

Learn how CallTower is helping partners embrace new opportunities while staying vendor agnostic. Key takeaways include:

• The Channel's Evolution: Explore how UCAS and CCAS migrations are driving innovation, with cloud-to-cloud transitions offering partners a chance to refine their portfolios
• Demystifying AI: Understand practical use cases, from meeting summaries to customer service automation, and learn how partners can position AI as a tool for solving real business problems
• The Power of Vertical Solutions: Discover how focusing on specific industries like hospitality, aviation, and manufacturing can differentiate offerings and combat commoditization
• Security as a Priority: Learn why robust cybersecurity measures are critical as businesses handle more data than ever in their digital transformation journey

Packed with examples like seamless collaboration for private jet hire companies and optimizing hotel logistics, this episode is rich with actionable advice for channel partners ready to lead in a fast-evolving market.