UC Today

Legacy tech is out. AI-powered cloud is in. Here's how Intermedia is helping service providers catch up—and win big.

In this exclusive UC Today interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space. As AI and platform migration collide with legacy infrastructure, Mark lays out what’s really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap.

The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt? In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.

In this special AI & Copilot Month session, David Dungay from UC Today sits down with Leo Boulton, Head of Product & Solutions and Industry Marketing at Zoom, to dive deep into the game-changing world of Agentic AI. With the recent evolution of Zoom AI Companion into a proactive, intelligent assistant, the stakes for workplace automation have never been higher.

What does this mean for businesses looking to scale efficiency, streamline workflows, and customize AI for their unique needs? Find out as we unpack the opportunities, risks, and real-world impact of AI-driven transformation.

Traditionally seen as one of the most frustrating and time-consuming parts of any UCaaS or CCaaS migration, number porting can slow down even the best-planned IT projects. In this insightful discussion, Kieran and Rich explore how Gamma UCX is streamlining the process with a flexible, self-serve model that empowers enterprise IT teams across Europe.

Number porting has long been a pain point for IT leaders managing complex UC migrations — but Gamma UCX is changing that. In this engaging conversation, Kieran and Rich unpack how automation, control, and visibility are transforming enterprise communications.

In this UC Today interview, host Kieran Devlin sits down with Michal Podoski, SVP of Product Management at Akixi, to unpack one of the biggest opportunities in the UC and managed services space: customer experience. As pricing pressure mounts and hyperscalers level the playing field, MSPs and system integrators need new ways to stand out. Podoski explains why CX-driven strategies and value-added services can be game-changers in avoiding the dreaded "race to the bottom."

How can MSPs and system integrators redefine their role in a market dominated by Teams, Webex, and Zoom? According to Akixi’s Michal Podoski, the answer lies in moving beyond dial tone and connectivity into becoming trusted advisors who deliver measurable customer experience improvements.

In this conversation, Michal and Kieran explore:

Why CX is still an untapped differentiator for MSPs and how it can create long-term competitive advantage.

The rise of informal contact centres within Teams and Webex, and why analytics are key to managing them effectively.

How value-added services and CRM integration help MSPs build new revenue streams and cement trusted advisor status.

Why ongoing insight and data-led coaching are essential to prove CX impact and avoid commoditisation.

For MSPs, the takeaway is clear: success in the next wave of UC isn’t about selling telephony—it’s about delivering outcomes.

As the lines blur between workplace design, employee experience, and collaboration technology, AV is stepping out of the shadows and into the spotlight. In this expert-led discussion, UC Today’s Kieran Devlin is joined by Brad Hintze, VP of Global Marketing at Crestron, to explore why enterprise AV is no longer just about cables and cameras—it’s now a foundational layer of modern workplace strategy.

In this insightful interview, Brad Hintze shares how AV is transforming from a background support tool into a strategic enabler of hybrid collaboration, culture, and business continuity. As enterprises invest in smarter, more scalable meeting spaces, the conversation turns to the real forces shaping AV in 2025: rising user expectations, seamless AI-powered experiences, and the growing need for infrastructure that can evolve over time.

Brad and Kieran discuss:

- Why AV now sits at the heart of workplace design and digital employee experience

- The importance of building integrated, scalable ecosystems for consistent, invisible AV

- How Crestron’s One Beyond 2.0 firmware update brings broadcast-level video intelligence to meeting rooms

- The role of automation, smart spaces, and high-quality AV in enabling AI features like Copilot and Zoom AI

- Why enterprises must treat AV as long-term infrastructure—not a short-term fix

Cloud migration isn’t just a buzzword—it’s the defining challenge and opportunity for today’s enterprise telephony leaders. In this UC Today session, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS, to explore how VOSS Discover helps global enterprises transform their PBX to cloud transition while unlocking real financial and operational gains.

Drawing on a real case study of a 100,000+ employee multinational, Tim reveals how automation, right-sizing, and hybrid models can accelerate a Microsoft Teams Phone migration without disruption. From auditing legacy PBX estates to cutting 20–30% of ongoing OPEX, this session proves that Unified Communications modernization isn’t just possible—it’s powerful.

In this UC Today interview, host Kieran Devlin sits down with Brad Hintze, VP of Global Marketing at Crestron, to unpack the company’s vision for the future of unified communications and workplace technology. From Crestron’s 50-year legacy to its latest breakthroughs in intelligent video and wireless collaboration, Brad reveals how Crestron is helping enterprises, universities, and government agencies scale content, collaboration, and control across their environments.

Crestron has been at the heart of workplace technology for decades—but what does its future look like in an era defined by hybrid work, AI, and global scale? Brad Hintze joins Kieran Devlin for an in-depth discussion on how Crestron is evolving its solutions, culture, and partnerships to meet the needs of today’s enterprise customers.

Watch now to hear:

How Crestron’s culture of passion and innovation shapes product development and customer engagement.

Why solutions like AirMedia, AutomateVX, 1Beyond, and NVX are leading the way in wireless collaboration, intelligent video, and AV-over-IP.

How Crestron empowers partners and customers with its “true blue” go-to-market strategy, FlexCare support, and hands-on training.

What trends are dominating customer conversations today, from AI adoption to refresh cycles and scaling hybrid collaboration.

Next Steps:
To dive deeper into Crestron’s portfolio and explore how its technologies can transform your workplace, visit Crestron’s website

Subscribe to UC Today for more interviews with leaders shaping the UC and collaboration landscape.

In this episode of the UC Big News Show, host Kieran Devlin is joined by industry analysts Craig Durr, Melody Brue, and Evan Kirstel to dissect some of the most talked-about developments in collaboration and workplace tech. From Zoom’s evolving AI ambitions to Salesforce’s controversial layoffs, frontline communication gaps, and Cisco’s showpiece Austin office, this episode explores the intersection of innovation, strategy, and corporate responsibility.

What does Zoomtopia 2025 really tell us about the future of AI in collaboration? Can Salesforce balance its bold AI pivot with its people-first responsibilities? And why are frontline workers still feeling left behind in 2025? Our panel of experts tackles these questions head-on, with plenty of sharp takes and industry insight.

Highlights include:

Zoomtopia 2025: Did Zoom deliver game-changing AI, or just polish the edges of its platform? The crew debates “agentic AI,” avatars, and what it means for end users.

Salesforce & AI layoffs: With 4,000 jobs cut, is Salesforce leading the AI-first workforce revolution—or creating a PR nightmare?

Workvivo frontline report: Why half of frontline workers can’t even name their CEO, and what it says about culture, engagement, and retention.

Cisco’s Austin office: More than just free cookies—did Cisco succeed in building the collaborative workspace of the future?

This is a must-watch for IT leaders, decision-makers, and anyone curious about how AI, collaboration tools, and workplace culture are reshaping the modern enterprise.

Next Steps:
👉 Watch the full discussion for expert perspectives.
👉 Subscribe to UC Today for the latest news, insights, and analysis.
👉 Join the conversation in the comments: What do you think about Salesforce’s AI-first strategy, or Zoom’s AI avatars?

 Hybrid communications aren’t just about keeping up, they’re about staying ahead. In today’s world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?

In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.

You’ll discover:

How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.

Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.

Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.

Future-proof collaboration: How partnerships with companies like Zoom enable AI-powered teamwork while safeguarding your infrastructure investments.

If you’re a business leader, IT decision-maker, or anyone balancing modernization with compliance and cost control, this interview is packed with insights to help you evolve, not revolt—and set your organization up for what’s next.

Watch now to learn how Mitel is helping organizations like yours move forward with confidence. 

In this UC Today interview, host Kieran Devlin sits down with Robert Handel, Senior Vice President of Cloud Strategy at LDI, to explore how channel partners can future-proof customer experience strategies. With LDI leveraging Intermedia’s Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable outcomes, and position themselves for long-term success in the evolving CX market.

AI isn’t just a buzzword—it’s reshaping the contact center in real, tangible ways. In this in-depth conversation, Robert Handel shares how LDI is using Intermedia’s AI-driven contact center tools to improve both customer and agent experiences while delivering new revenue opportunities.

Watch the full video to discover:

Partner-first strategies: Why Intermedia’s business model empowers partners like LDI to lead with customer experience.

AI in action: From post-call sentiment analysis to real-time agent assistance, how AI is transforming workflows and training.

Measurable outcomes: Case studies where AI-enabled call recording, transcription, and analytics drove customer satisfaction, efficiency, and sales growth.

Partner advice: How to approach AI-enabled contact center projects consultatively, avoiding common pitfalls around security and data management.

Robert also shares a forward-looking view of where AI is headed in the contact center, highlighting why a consultative, cybersecurity-conscious approach is key for partners looking to succeed.

Next Steps:
If you’re a partner exploring how to differentiate with AI-powered contact center solutions, now is the time to act. Watch the full interview, share your thoughts in the comments, and explore Intermedia’s partner resources to learn how you can bring measurable CX improvements to your customers.