UC Today

In this forward-looking episode of UC Today, David Dungay sits down with Rahul Sawardekar, Global Product Head (UC) at Tata Communications, to explore how the return-to-office trend is reshaping the world of meeting rooms, collaboration devices, and endpoints. With legacy systems under scrutiny and hybrid work here to stay, Rahul unpacks how enterprises can future-proof their digital workspaces—while avoiding vendor lock-in and tech chaos. If your organization is rethinking its collaboration strategy, this is essential viewing.

Gone are the days of passive, outdated meeting spaces. Today, they’re strategic centers of collaboration—and businesses need more than a single-vendor setup to thrive. In this episode, Rahul Sawadekar outlines how Tata Communications is helping global enterprises reimagine hybrid collaboration.

🔹 Why pre-COVID meeting room strategies no longer work—and what today’s employees actually expect.
🔹 The hidden cost of tech lock-in and how multi-vendor orchestration can boost ROI and flexibility.
🔹 Consultancy as a game-changer—why working with the right partner is key to standardization and scale.
🔹 The next frontier of workplace tech—AI-powered assistants and immersive media rooms that go beyond video.

In this insightful episode of UC Today, David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era, to unpack what modern businesses are getting wrong—and right—about workplace transformation.

With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach and instead focus on smart, scalable changes that actually move the needle. If you're navigating hybrid work, ESG goals, or the AI wave, this conversation is packed with practical advice.

The future of the office isn’t about gimmicks or grand overhauls—it’s about thoughtful, human-centered transformation. In this candid conversation, Robyn Erkelens challenges traditional thinking and outlines New Era’s playbook for building smarter, more agile workplaces.

🔹 Why the “big bang” digital overhaul often fails — and how to replace it with a step-by-step, ROI-driven approach.
🔹 Three transformation pillars — infrastructure, operations, and experience — and how to start small in each.
🔹 How smart building tech and collaboration tools feed both ESG goals and employee experience.
🔹 AI isn’t a magic wand — learn how New Era helps clients like Indiana University use Co-Pilot to drive real business outcomes.

For more information, visit New Era Technology: https://www.neweratech.com/uk/

#DigitalTransformation #ModernWork #AI

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.

Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron’s Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.

Key highlights:

🎯 The “eyes and ears” of the modern meeting: How intelligent cameras and audio create more natural, equitable meeting experiences.

⚙️ Edge vs. cloud AI: Why the best collaboration setups balance real-time responsiveness with powerful cloud-driven insight.

🧩 Technology as trust: Why reliability, quality, and simplicity are key to fostering confidence and credibility in hybrid teams.

🌍 Designing for diversity: How meeting experiences must adapt to different workflows, departments, and cultures across global offices.

Crestron’s leaders also share personal insights on how the company’s Sightline technology brings remote and in-room participants closer together — turning meetings into moments of genuine human connection.

Join UC Today’s Christopher Carey as he sits down with Renee Rogers, Channel Account Manager at SIPPIO, to explore how SIPPIO is transforming the unified communications (UC) landscape. With experience at Avaya and a passion for enabling partners, Renee shares insights on simplifying UC solutions, integrating carrier-grade voice into Microsoft Teams, and supporting partners in today’s evolving market. This video is essential viewing for channel partners, UC professionals, and anyone looking to modernize voice services while maximizing opportunities in the UC ecosystem.

In this candid discussion, Renee Rogers highlights the ways SIPPIO is making UC simple and innovative for partners:

Partner-Centric Approach: Learn how Renee works closely with partners to understand their business, co-sell, and provide tailored support to help them succeed.

Voice as a Feature: Discover why SIPPIO emphasizes modernizing voice, consolidating UC solutions, and turning Teams Voice into a reliable, revenue-generating feature.

Trends & Opportunities: Renee shares insights on Teams and Zoom adoption, channel consolidation, and leveraging AI while staying focused on core UC competencies.

Partner Ecosystem Growth: Get a glimpse into SIPPIO’s rapid growth, entrepreneurial mindset, and commitment to helping partners expand their business efficiently.

Whether you’re a channel partner looking to enhance UC offerings or a business exploring Teams voice integration, this video offers actionable insights and expert advice on maximizing opportunities in today’s UC landscape.

Are your teams feeling drained by endless virtual meetings and app-switching chaos? In this insightful discussion, UC Today and Tata Communications reveal how UC complexity can silently erode productivity and morale — and what can be done about it.

Vivek Kar, Head of Employee Interaction Suite at Tata Communications  breaks down how Tata Communications helps global enterprises simplify and unify their UC ecosystems without forcing a one-size-fits-all solution.

Key Takeaways:

• Beyond meeting fatigue: Understand how “collaboration burnout” stems from fragmented tools and constant context switching.
• Hidden costs of UC complexity: Explore how IT and employees both pay the price through inefficiencies, siloed data, and inconsistent experiences.
• Simplified UC management: Learn how Tata Communications acts as a single managed service partner, delivering unified analytics, consistent SLAs, and local compliance in 58+ countries.
• Seamless, human collaboration: Discover how intelligent meeting rooms and flexible UCaaS models make work effortless, empowering creativity and engagement.

In this episode, host David Dungay sits down with Will Morey, Managing Director of Channel at Gamma, to go behind the scenes of one of the UK’s most influential channel-first businesses. From his personal journey to Gamma’s evolving product stack and growth into a FTSE-listed giant, Will unpacks the market’s biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one’s unmissable.

What happens when a channel veteran with 30 years in tech takes the reins at one of the UK’s most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.

In this deep dive, Will shares Gamma’s roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.

- From PBX to UC and beyond – How Gamma’s portfolio helps partners address every customer from 1 to 500+ users.
- Channel-first by design – Why Gamma’s ecosystem, go-to-market strategy, and startup mentality still sets it apart.
- AI, data, and CX – How Gamma is baking intelligence and analytics into everything, without falling into the “AI hype” trap.
- Reseller relevance – Will’s bold prediction: in an AI-driven world, human-led channel expertise is more critical than ever.

For more information, visit Gamma: https://gammagroup.co/

#UCaaS #Channel #PBX

Join UC Today’s Kristian McCann as he sits down with Dima Gutzeit, Founder and CEO of LeapXpert, for an insightful conversation on the evolution of enterprise communication and where LeapXpert fits into it. 

Gutzeit reveals how LeapXpert is redefining secure messaging for businesses, blending cutting-edge compliance solutions with the power of AI. 

Gutzeit pulls back the curtain on LeapXpert’s mission to make modern messaging applications enterprise-ready-without sacrificing compliance or security. 

Discover how LeapXpert’s unique approach is empowering organizations to embrace platforms like WhatsApp and WeChat while meeting stringent regulatory requirements. 

Key highlights include:

- LeapXpert’s strategy for integrating popular messaging apps into enterprise workflows-securely and compliantly.
- The pivotal role of AI in driving communication intelligence and actionable insights.
- How LeapXpert’s company culture fuels innovation and rapid response to customer needs.

Ready to modernize your organization’s communications? Visit LeapXpert’s website for a demo: https://www.leapxpert.com/

Don’t forget to subscribe to UC Today for more exclusive interviews with industry leaders.

In this episode of Big UC Update, UC Today’s Head of Content, Susie Harrison, sits down with Sahar Kahani, Chief Product Officer at Global Relay, to explore the company’s unique approach to product development, compliance innovation, and AI-driven transformation in the world of Unified Communications.

Discover:
- Sahar's inspiring journey from software engineering to CPO
- How Global Relay builds technology in-house to stay ahead
- Why regulated industries are doubling down on secure, compliant UC tools
- The launch of My Archive – a next-gen AI-powered app redefining user access to historical communication data
- Global Relay’s stance on cloud independence, AI strategy, and customer-first product design

Topics covered include compliance surveillance, off-channel communication risks, user experience design, and market innovation.

Perfect for IT leaders, compliance professionals, and UC strategists navigating the challenges of regulated communication environments.

Learn why Global Relay is gaining traction as a tech-focused alternative in a landscape dominated by cloud-dependent UC vendors.

Watch now and stay informed on the latest tech shaping the future of unified communications.

David Dungay from UC Today is joined by Akshay John, Head of Engineering at Destiny Global Services, to break down one of the hottest topics for cloud service providers today — scaling and future-proofing communications with Microsoft Teams Direct Routing.
With Operator Connect, Teams Phone Mobile, and AI-driven capabilities all competing for attention, where does Direct Routing fit in? Akshay brings clarity, explaining how CSPs can still win big by leveraging direct routing’s flexibility, automation, and integration strengths. If you're looking for answers on how CSPs can thrive in today’s complex Teams landscape, this conversation is essential.

The battle for Microsoft Teams calling supremacy continues — and Direct Routing still holds major advantages for cloud service providers aiming to scale smartly. Join David Dungay and Akshay John as they explore how CSPs can stay competitive and drive revenue while simplifying complexity.

 - Direct Routing’s Strategic Advantage: Why it still offers unmatched flexibility for CSPs seeking global scale without heavy infrastructure investment.
- AI & Automation Unlocking New Value: How Destiny and CSPs are using automation to slash provisioning times and lower technical barriers.
- Opportunities for Smaller CSPs: Tapping into underserved markets and adding Teams phone services to existing IT, licensing, and support relationships.
- The Future of Teams Calling: From Direct Routing to Operator Connect and Teams Phone Mobile — Akshay shares predictions for convergence and evolution.

In this exclusive UC Today interview, host Kieran Devlin speaks with Marina Risher, Senior Product Manager for Public Sector Solutions at AudioCodes. With over two decades of experience in software engineering and product leadership, Marina shares her insights into how regulated industries can reap the benefits of AI-powered meeting intelligence—without compromising on security or compliance. If you’re in government, defense, finance, or healthcare, and grappling with the challenges of cloud-based collaboration, this session is a must-watch.

As AI adoption accelerates across the workplace, regulated sectors face a unique challenge: how to harness intelligent meeting tools without compromising compliance or data sovereignty. That’s where MIA On-Prem from AudioCodes comes in—a fully on-premise, AI-powered meeting intelligence solution designed specifically for highly regulated environments.

In this conversation, Marina Risher explains:

Why trust, cost control, and operational autonomy are driving a wave of cloud repatriation in regulated industries.

How MIA On-Prem uses small language models (SLMs) to generate secure, compliant meeting insights—entirely on-premise.

The importance of customizable, template-based meeting summaries that meet strict formatting and documentation standards.

How AudioCodes leverages its deep experience in UC and CX to offer seamless integration with legacy telephony systems.

To dive deeper, visit the AudioCodes MIA On-Prem landing page to explore the product brochure, watch a live demo, and access the full solution architecture. Ready to secure your meetings? Get in touch with the AudioCodes team to discuss how MIA On-Prem can be deployed in your organization.