UC Today

UC Today's Kieran Devlin speaks to Rene Buhay, SVP of Sales and Marketing at AVer Europe.

In this session, we discuss the following:

• The challenges schools and teachers are facing around classroom audio and ensuring all students can clearly hear
• How AVer's Ampliwave solution addresses issues of classroom equity
• Ampliwave's compatibility with assisted listening devices and PA systems

UC Today's Kieran Devlin speaks to John DeBaca, VP of Strategy & Business Development at Variphy.

In this session, we discuss the following:

• The challenges organisations face in cloud migrations, including around visibility into their on-prem environments
• How Variphy supports partners in their cloud migrations
• How Variphy helps partners overcome the challenges of operating in a multi-vendor UC landscape

UC Today's David Dungay speaks to Benny Matityahu, VP, UC & Collaboration, AudioCodes and Gidi Adlersberg, Voca CIC Business Line Manager, AudioCodes.

In this session, we discuss the following:

• Why are customers purchasing UCaaS and CCaaS together as part of a consolidated platform?
• What are the big challenges around trying to buy UCaaS and CCaaS together?
• What are the new opportunities and use cases for customers looking to bring UCaaS and CCaaS together in the Teams environment?

Watch on YouTube.

In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.

The panelists discuss a variety of hot topics in the UCaaS space, including:

• Microsoft hits 3 million Teams premium users 
• Avaya's latest layoffs and new CEO 
• Crowdstrike outage and UC resiliency 

Our panel features the following UC experts:

• Jon Arnold, Principal Analyst, J Arnold & Associates 
• Irwin Lazar, President, Metrigy
•  Craig Durr, Principal Analyst, Collab Collective 
• Evan Kirstel, Social Media Strategist, BCStrategies 
• Zeus Kerravala, Principal Analyst, ZK Research 
• Maribel Lopez, Principal Analyst, Lopez Research 
• Graham Fruin, Senior Analyst, European Enterprise Communications and Collaboration, IDC

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  Twitter and LinkedIn pages.

Join our LinkedIn Community Group.

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Mark Coxon, Director of Business Development for AVISPL, discusses the concept of experiential design and the importance of focusing on impact outcomes and workflows before technology and facilities. He emphasizes the need to create experiences that allow people to communicate and collaborate effectively.

Coxon shares examples of projects where he helped customers change their frame of thinking about their relationship with technology and design spaces that facilitate desired outcomes. He also highlights the importance of considering the emotional reactions and journey of employees and customers in designing experiences.

The conversation explores the idea of orchestrating the experience, creating moments of contrast, and the value of meeting equity. The conversation explores the idea of creating experiential meeting spaces that cater to specific use cases and workflows.

Mark Coxon emphasizes the importance of moving away from a one-size-fits-all approach and instead designing rooms that are purpose-built for different teams and their unique needs. He suggests that the industry should focus on solving the 5-10% edge cases where the impact can be seen and create spaces that enable better work.

The conversation also touches on the concept of psychological safety and the need for technology to continue evolving to provide new value and incentivize customers to update their spaces.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  Twitter and LinkedIn pages.

Join our LinkedIn Community Group.

UC Today's Susie Harrison hosts Mark Herbert from Dstny for Service Providers.

In this episode, we uncover:

• Common challenges for providers looking to use Microsoft Teams calling
• Why Teams calling is relatively underused
• The opportunities Teams calling unlocks for providers and customers
• Options outside of Teams

UC Today's Susie Harrison hosts Vic Bhagat, Principal, Alliances & Ecosystem, Q-SYS and Kyle Spiess, Principal Lead Product Manager of Microsoft Teams Rooms at Microsoft.

In this episode, we uncover:

• What high-impact spaces are and trends / growth in their market
• The key challenges and considerations in high-impact spaces
• How those challenges can be mitigated with technologies like Q-SYS Vision Suite
• Future features coming for Microsoft Teams Rooms

UC Today's Kieran Devlin speaks to Brandon Carl, EVP of Product Strategy at Smarsh, and Theo Hill, Senior Director of Product Management at Smarsh.

In this session, we discuss the following:

• How Smarsh helps customers innovate while remaining compliant with AI
• What compliance agility means for enterprises
• What makes Smarsh's AI capabilities stand out

UC Today's Senior Content Editor Susie Harrison hosts Layne Hoo, CEO of Variphy, to discuss the transition from on-premise to cloud.

In this video, we cover:

• The trends and challenges in on-premise vs. cloud
• The signs that your enterprise is ready to migrate
• Considerations in managing migration
• How Variphy can help ease your migration journey

In this insightful UC Today video, Dave Michels of TalkingPointz sits down with Samuel Wilson, CEO of 8x8, to delve into the rapidly evolving landscape of unified communications (UC) and contact centers (CC).

With over seven years at 8x8 and a diverse background in finance, customer experience, and business strategy, Samuel provides a unique perspective on the industry's trends and future directions.

In this engaging conversation, Dave and Samuel discuss the critical developments in the unified communications and contact center space. With a year under his belt as the official CEO, Samuel shares his journey and insights into 8x8’s innovative strategies and market trends.

Unified Communications and Contact Centers Integration: Samuel highlights the natural convergence of UC and CC, emphasizing the efficiency and synergy of having a single provider for both services. He discusses 8x8’s decade-long presence in this integrated market and the addition of CPAS in 2019, predicting that more companies will follow this path.

The Future of Digital-Only Contact Centers: The conversation touches on the increasing importance of digital channels in contact centers. Samuel reveals 8x8's plans for a digital-only contact center offering and explains the significance of blended interactions, where agents can handle both voice and digital communications seamlessly.

Generative AI in CCaaS: Addressing the rise of AI, Samuel explains how 8x8 leverages generative AI from major players like OpenAI and Google to enhance transcription and analytics. He believes that integrating AI into their platform offers significant value without the need for separate AI vendors.