UC Today

UC Today's Tom Wright hosts CallTower's William Rubio.

In this session, we discuss the following:

• CallTower's evolving Operator Connect operation
• How demand for Operator Connect is comparing to Direct Routing
• How Operator Connect providers differentiate themselves

UC Today's Tom Wright hosts Mike Tolliver from Vyopta.

In this session, we discuss the following:

• Why no-participation meeting rates are on the rise
• How to keep the rate down
• How user insights can drive productive meeting cultures

UC Today's Susie Harrison hosts James Arnold-Roberts, CEO at Voiceflex.

In this episode, we discuss:

• Current trends and areas of growth in the tech market
• What a 'techco' is
• What makes a good techco
• The drivers behind the shift from telco to techco, and how Voiceflex is helping its customers navigate this

UC Today host Rob Scott is joined by Co-Founder of enableUC, Kevin Kieller and Karuana Gatimu, Principal Manager for the Microsoft 365 Customer Advocacy Group at Microsoft.

Discussion points:

• Essential considerations for AI implementation
• Practical AI use cases and enterprise adoption
• Leveraging AI for talent management
• AI Minute: Distinguishing usage from adoption in AI implementations
• Top tips for successful AI adoption from Karuana

In our latest episode, we are thrilled to have Karuana Gatimu joining us to share her invaluable insights on AI adoption and implementation in enterprises.

Karuana, with her extensive experience and passion for technology, discusses the essential strategies and best practices for successfully integrating AI within organizations.

She emphasizes the importance of grounding AI in business data through tools like the Microsoft Graph, fostering continuous learning and peer support, and addressing the human side of AI adoption to build trust and ensure meaningful, sustained usage.

Additionally, Karuana provides practical advice on how enterprises can navigate the complexities of AI governance, pilot new technologies effectively, and measure the real impact of AI on business outcomes.

UC Today host Rob Scott is joined by AI Expert and Co-Founder of enableUC, Kevin Kieller.

In this update, we talk through the most popular AI news headlines:

• The history and advancement of AI assistants like Apple’s Siri, Amazon’s Alexa, and Google Assistant
• The integration of Natural Language Processing (NLP) and machine learning in voice assistants
• Expanding applications of voice assistants in smart devices, homes, cars, and enterprise solutions
• The role of AI voice assistants in enhancing customer experience, productivity, and real-time translation in businesses
• Speculation on Microsoft’s AI voice strategy: Will Copilot, Cortana, or Clippy lead the way?

UC Today's Tom Wright hosts Shaun Redfern from Symity.

In this session, we discuss the following:

• How Microsoft has developed its security portfolio over the last few years
• How Microsoft’s growing security portfolio has changed companies’ approach to their security stack
• How is Symity developing its approach to cybersecurity?

UC Today's Kieran Devlin speaks to Ads Khan, Head of Service Delivery at Conversant.

In this session, we discuss the following:

• The key challenges facing contact centres in 2024
• What is Conversant's C360 solution and how can it empower customers?
• C360's Contact Centre module and how its flexibility and depth supports contact centres

Welcome to our fourth episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation about voice avatars in 2024 and tackling fake artificial intelligence.

AI News Headlines:

• Meta reevaluates labeling AI-generated posts on Instagram
• Character.ai enables phone calls to AI avatars in multiple languages
• The rise of voice notes and the new frontier for cyber criminals
• Columbia University's DIVID tool detects AI-generated videos with 94% accuracy
• NBC's use of AI-generated voice updates for the Olympics
• The debate over AI training data and its implications for content creators

Watch on YouTube.

Welcome to Episode 3 of the Nuwave Campaign series!

In this episode, Rob Scott from UC Today News talks with Mark Bunnell, Chief Operating Officer of NUWAVE, and Chad Elford, Engineering Product Manager for Webex by Cisco.

This discussion is essential for carriers, operators, and service providers aiming to become Certified Cloud Connect Providers for Webex Calling.

Learn about the latest trends in Multi-UC and discover the opportunities available for partners right now. Don't miss out on this insightful conversation.

Key Discussion Points:

• Latest Webex Calling Opportunities: Chad Elford outlines why now is the perfect time to adopt Webex Calling, emphasizing the Multi-UC trend and the advantages of Webex Go.
•  Getting Started as a Partner: Learn the steps to become a Cloud Connect Certified Calling Provider via NUWAVE's Enablement Partner program. 
• NUWAVE and Cisco Partnership: Understand the synergy between NUWAVE and Cisco, and why using an Enablement Partner like NUWAVE makes sense. 
• Comparing Propositions: Chad and Mark discuss the differences between working directly with Cisco and through NUWAVE, covering certification timeframes, costs, and commitments.
•  Additional Partner Benefits: Discover the broader advantages of partnering with Webex Calling and NUWAVE, including iPilot and Synthesis, beyond the initial onboarding process.

For more information, visit Nuwave.

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Watch on YouTube.

UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert.

In this session, we discuss the following:

• The key challenges contact centres are facing in 2024 and how analytics can help address them 
• Practical use cases of how can be invaluable in contact centres 
• How data can provide visibility for improving productivity and creating cost efficiencies

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  Twitter and LinkedIn pages.

Join our LinkedIn Community Group.