UC Today

UC Today

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UC Today episodes

  • Let’s Talk Collaboration with Craig Durr

    Danny Hayasaka, the Marketing Director for Call One, joins Craig Durr in this inaugural podcast episode to discuss collaboration in the UC industry.

    This session includes discussions on the following topics:

    • The importance of a complete collaboration ecosystem
    • The need for education and guidance for end users
    • Insights on the vendor community
    • The challenges that Danny and Craig face in providing a seamless collaboration experience
    23 min
  • User Adoption and Customer Experience in Workplace Technology

    This conversation between our host Craig Durr and his guest, Aaron Roe from Deloitte covers a wide range of topics related to collaboration, workplace experience, and technology solutions.

    Aaron shares insights into his role as a problem solver and the innovative solutions he has implemented at Deloitte. The conversation also delves into the importance of user adoption, the future of workplace technology, and the impact of virtual collaboration on office culture.

    29 min
  • Beyond Regulation: Fulfilling A Security Duty Of Care In The Hybrid Era

    UC Today's Kieran Devlin speaks to Josh Burch, Senior Director of Product Management at Intrado.

    In this session, we discuss the following:

    • The key challenges organizations face in securing the hybrid workplace
    • What E911 is and how it impacts organizations
    • The duty of care organizations possess that extends beyond regulatory requirements
    24 min
  • How MSPs can Bill the Future of Microsoft Services

    Watch on YouTube.

    UC Today's David Dungay speaks to William Rubio, CRO, CallTower and Dave Michels, Founder, TalkingPointz about the opportunity for MSPs to bill the future of voice services in Microsoft.

    In this session, we discuss the following:

    • Supporting Operator Connect with billing 
    • Taxation and porting across multiple geographies 
    • Direct Routing vs Operator Connect

    Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

    You can also join in the conversation on our  Twitter and LinkedIn pages.

    Join our new LinkedIn Community Group.

    17 min
  • AI and Multi-Camera Experiences Top of Mind at Infocomm

    Watch on YouTube.

    In this session, Craig Durr Analyst and Collaboration Specialist spoke to David Dungay about the major themes of Infocomm.

    This session includes:

    • How AI is impacting the meeting room space 
    • Why multi-camera experiences are not just for high-end conference rooms 
    • What Craig is expecting from Infocomm this year 

    For more information, visit Infocomm.

    Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

    You can also join in the conversation on our Twitter and LinkedIn pages.

    Join our new LinkedIn Community Group.

    15 min
  • Discussing the Impending AI Winter and CCaaS Bloodbath

    Join us as we dive deep into the latest TalkingPointz Insider Report with Dave Michels from TalkingPointz.

    In this engaging conversation, Dave and UC Today's Rob Scott explore the most significant trends and predictions shaping the enterprise communications landscape. From the potential AI winter to the future of Microsoft Teams and the rise of AI schedulers, this episode covers it all.

    TalkingPointz Insider Report: Dave provides an overview of the Insider Report, highlighting its relevance for industry insiders, vendors, consultants, and analysts.

    AI Winter: Exploring the signs of an AI slowdown and what it means for the industry.

    Microsoft Teams Milestones: Discussing the significance of Microsoft reaching over 1 million Teams Rooms and 20 million PSTN users.

    AI Schedulers: The game-changing potential of AI in automating calendar management and improving productivity.

    Customer Engagement Trends: Analyzing the impending consolidation in the CCaaS market and what it means for vendors and customers.

    Industry Moves: NEC's exit from premises-based UC and Meta's retirement of Workplace, plus the rise of Google Vids as a productivity tool.

    30 min
  • Maximising CX Success in a Hybrid World

    UC Today's Kieran Devlin speaks to Mike Wilkinson, Chief Product and Marketing Officer at Akixi.

    In this session, we discuss the following:

    • What do we mean by hybrid in a CX context?
    • What are the benefits of hybrid solutions?
    • How do Akixi's CX solutions facilitate hybrid environments?
    9 min
  • AV Buyers Look to Infocomm to Help Solve Hybrid Challenges

    Watch on YouTube.

    UC Today's David Dungay speaks to Peter Hansen, Economist, AVIXA.

    In this session, we discuss the following:

    • How the pandemic drove spending and impacted future spend 
    • How 'back to the office' trend is impacting AV spend 
    • What to expect at Infocomm 

    For more information, visit https://www.infocommshow.org/

    Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

    You can also join in the conversation on our Twitter and LinkedIn pages.

    Join our new LinkedIn Community Group.

    18 min
  • AI Show - AI Security, Privacy and Legal Issues

    Join us for another insightful exploration of artificial intelligence in today's world. In this episode, your hosts Rob Scott and Kevin Kieller dive into the latest AI news and discuss the implications of recent developments with a very special guest, Dr. Joseph Williams, ICT Sector Lead and Tech Policy Advisor to Governor Inslee.

    What's on Today's Show?

    AI News Review: We break down the most recent headlines including Apple's M4 chip making iPads AI-ready, a UK firm's record-breaking funding for autonomous vehicles, widespread corporate adoption of Microsoft's Copilot, and the buzz around Microsoft's new AI model.

    AI Minute with Kevin: Kevin Kieller demystifies the term "LLMs" (Large Language Models). What are they and why should you care?

    In-Depth Discussion: Dr. Joseph Williams shares his insights on AI security, privacy concerns, and the legal landscape affecting both individuals and corporations.

    Like, Subscribe, and Share: If you find today’s discussion enlightening, don’t forget to like, subscribe, and share this video. Connect with us on socials (links below) and share your thoughts and questions.

    Connect with Rob Scott and Kevin Kieller on socials here:

    Rob Scott

    • LinkedIn
    • Twitter

    Kevin Kieller

    • LinkedIn
    • Twitter
    36 min
  • Visibility and Control are Key for Mastering Service Management

    UC Today host David Dungay is joined by Mark Bunnell, COO, Nuwave.

    Following on from our Service Management theme this May we speak to Mark about the success factors in the Service Management space, including:

    • The current Service Management landscape
    • The role of AI and ML in Service Management
    • Selecting vendors in the Service Management space

    For more information, visit Nuwave.

    12 min

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News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the…