UC Today

UC Today's David Dungay speaks to Scott Anderson, CMO, Intermedia.

In this session, we discuss the following:

• Deciphering which suppliers are truly 'Channel First'
• Evaluating how supplier services can impact your business
• Why do partner programmes matter?
• Differentiating through supplier marketing support

UC Today's Kieran Devlin speaks to Kade Herbert, Marketing Manager at CallTower, and Madison Doner, Partner Marketing Strategist for CallTower.

In this session, we discuss the following:

• The state of AI in 2024 and its intersection with UCaaS and CCaaS
• The key differences between Microsoft Copilot and Zoom and Webex AIs
• How CallTower can support customers in choosing the best AI solution for them

Watch on YouTube.

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• The latest news from Enterprise Connect including
• RingEX from RingCentral, Microsoft Teams Mobile, new devices launched, top AI picks from the panel
• Microsoft finally decouples Office365 and Team globally
• The big industry events coming up 

Our panel features the following UC experts:

• Craig Durr, Senior Analyst, Futurum Group 
• Jon Arnold, Principal Analyst, J Arnold & Associates 
• Evan Kirstel, Social Media Strategist, BCStrategies 
• Blair Pleasant, President of COMMFusion 
• Maribel Lopez, Principal Analyst, Lopez Research 
• Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & Sullivan

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UC Today's Kieran Devlin speaks to Karen Patalay, Lead Solutions Engineer Public Sector UK at RingCentral.

In this session, we discuss the following:

• What exactly the PSTN switch-off entails
• How businesses can prepare for the switch-off
• The benefits of VoIP for businesses

Watch on YouTube.

UC Today's Tom Wright hosts industry analyst Jon Arnold and Intermedia's Valerie Berezuk.

In this session we discuss the following:

• The biggest challenge for partners selling UCaaS 
• The role AI is playing in UCaaS migration 
• What more vendors can do to help partner's UCaaS efforts 

To find out more visit: https://www.intermedia.co.uk/

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UC Today's Tom Wright hosts Gamma Marketing Director Andrea Herbert.

In this session, we discuss the following:

• Gamma's new brand campaign
• The company's new relationship-focused research
• Gamma's new return on relationship calculator

In an enlightening conversation with Rob Scott from UC Today, Mahesh Ram, the visionary Head of AI Product Strategy at Zoom, dives deep into how Zoom is harnessing the power of artificial intelligence to redefine customer value and workplace efficiency.

This interview unveils Zoom's latest groundbreaking initiative, Zoom Workplace, a unified platform that synergizes Zoom's extensive product portfolio through AI integration. Mahesh shares insights on Zoom AI Companion's monumental success, now boasting over 500,000 active user accounts, showcasing its seamless operation across the entire Zoom ecosystem.

Zoom's commitment to innovation is further highlighted through a detailed exploration of its powerful AI capabilities. One of the standout revelations is the enhancement of Zoom Phone with advanced features aimed at boosting user productivity and enriching the employee experience. The 'Ask AI Companion' feature is introduced as a game-changer, designed to optimize daily preparations by intelligently leveraging data from recent interactions and conversations across Zoom Workplace's products.

This interview not only demonstrates Zoom's leadership in AI-driven unified communication solutions but also provides a glimpse into the future of collaborative technologies, where AI plays a pivotal role in transforming how we connect, communicate, and work in a digital-first world.

At Enterprise Connect 2024, Rob Scott from UC Today engaged in a discussion with Luis Fajardo, the Chief Information Officer at Life Extension, about their transition journey from on-premise systems to UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service).

Operating with two regional sites and two contact centers, supporting over 200 agents, Luis shared insights into the business value drivers for cloud migration. Despite the journey's challenges, including an initial deployment failure due to challenges with the implementation partner, this story is uplifting and packed with real-life experiences, valuable lessons learned, and essential tips for successfully migrating mission-critical communications.

Moreover, it delves into creating further opportunities for business differentiation and innovation through advanced technologies like AI. This discussion is highly recommended for its insightful reflections on overcoming obstacles and harnessing technology for business advancement.

In this exclusive interview, Rob Scott of UC Today dives deep into the heart of communication innovation with Peter Mahoney, Chief Marketing Officer at GoTo, during the pivotal Enterprise Connect 2024 event.

This year's conference is abuzz with discussions on AI's transformative role in the industry, spotlighting the synergistic blend of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Peter unveils GoTo's groundbreaking announcements that are set to redefine customer and business communications.

Discover GoTo's latest suite of AI-powered enhancements aimed at revolutionizing contact centers. Learn about the innovative real-time sentiment detection capabilities and GoPilot, a cutting-edge assistant designed to streamline call flows and answer configuration queries with ease. Peter also sheds light on GoTo's new translation features, crafted to empower agents in multilingual interactions, ensuring no language barrier can hinder customer service excellence.

The conversation shifts towards the velocity of innovation at GoTo, with Peter sharing insights into the mechanisms propelling GoTo's rapid advancements. As the discussion wraps up, focus is turned to GoTo's ambitious AI roadmap and the core objectives driving customer satisfaction and product evolution.

Join us for this enlightening dialogue on how GoTo is shaping the future of enterprise communication, blending technology and customer-centricity to navigate the ever-evolving landscape of digital interaction.

Whether you're a tech enthusiast, a business leader, or someone keen on the latest in AI and communication trends, this conversation offers invaluable perspectives on the nexus of technology, innovation, and strategic foresight in the realm of Unified Communications and Contact Centers.

Join Rob Scott of UC Today as he engages in an enlightening conversation with Steve Panton, the seasoned Enterprise Infrastructure and Operation Sr. Manager at Gannett, at the vibrant atmosphere of Enterprise Connect 2024.

In this insightful dialogue, Steve unfolds the narrative of Gannett's journey to adopting Microsoft Teams, shedding light on the critical phases of vendor evaluation, overcoming migration hurdles, and leveraging business-centric drivers to enhance user engagement and training. Delve into the transformative impact of cloud-based solutions and how Microsoft Copilot AI is paving the way for groundbreaking innovations.

Moreover, Steve provides an exclusive look into the pioneering efforts of Gannett Fleming's AI Innovation team, dedicated to refining technology integration across various business sectors. This discussion is not just about technological transition; it's a testament to strategic foresight, adaptive learning, and the relentless pursuit of excellence in the digital era.