UC Today

Dave Michels from TalkingPointz speaks with Michael Gold, CEO of Intermedia, to discuss the company's strategic moves and future ambitions.

Key discussion points include:

Michael Gold's Background and Role at Intermedia: Discussion about how Mike started with a company resembling Intermedia in 2008, leading up to his official position as CEO since 2015 after several strategic acquisitions and partnerships.

Intermedia's Recent Refinancing: Explanation of the refinancing process likened to refinancing a house, aimed at better financial terms and the strategic use of these funds for growth rather than acquisitions.

Financial Strategy and Profitability: Insights into Intermedia's financial health, profitability, and how it self-funds its growth through strong cash flow.

Partnership with NEC and Impact on Business: Exploration of the implications of NEC’s shift from premises-based systems to cloud solutions, and how this partnership benefits Intermedia.

Competitive Landscape and Standing Out: Discussion on how Intermedia differentiates itself in a market where traditional providers like Cisco and Microsoft are shifting strategies, focusing on how Intermedia offers robust, modern solutions for service providers.

Healthcare Vertical Focus: Michael details what sets Intermedia's healthcare offerings apart, including integration with major EMR systems and compliance with HIPAA, highlighting their strategic approach to vertical markets.

Future of UCaaS and CCaaS Offerings: Considerations on the future direction of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), emphasizing modernization and integration.

Tune in to uncover the strategic decisions behind Intermedia's success and their plans for leveraging technology to stay ahead in the competitive cloud communications landscape.

Discover expert insights with Dave Michels, principal analyst at TalkingPointz and author of the TalkingPointz Insider report. Dive into a concise, in-depth analysis of enterprise communications. Choose from free or premium subscriptions at TalkingPointz.

UC Today's David Dungay speaks to William Rubio, CRO, CallTower & Irwin Lazar, President, Metrigy.

In this session, we discuss the following:

• The major porting challenges for businesses in 2024
• Considerations for businesses spanning multiple geographies
• Top tips for approaching porting in a mixed environment

Join us in this premier episode of our new AI Show, where we dive deep into the latest advancements and discussions surrounding artificial intelligence.

Hosted by Rob Scott and Kevin Kieller, this episode features an insightful discussion with Brent Kelly, principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team.

We cover top AI news, including significant partnerships, new tools, and industry insights on AI's impact on the job market.

AI Minute with Kevin Kieller: Demystifying "Grounding" In this segment of our AI show, host Kevin Kieller takes a minute to break down complex AI terminology for our viewers. This week, we focus on a crucial concept in artificial intelligence: "grounding."

Don’t miss our special segment with Brent Kelly discussing key takeaways from their Enterprise Connect session, risks associated with Generative AI in UCaaS solutions, and much more.

Whether you’re an AI enthusiast, a professional in the field, or just curious about the future of technology, this episode offers valuable insights and discussions that are not to be missed!

Featured Topics:

• Microsoft and Coca-Cola’s AI Partnership: Explore the implications of their five-year strategic alliance
• Pegasystems' GenAI Coach: A new tool that integrates AI with workflow automation
• Amazon Q’s Release: Discover how Amazon’s new AI-powered assistant is transforming business and development practices
• Google’s Take on AI and Employment: A critical look at the potential impact of AI on jobs

Connect with Rob Scott and Kevin Kieller on socials here:

Rob Scott

• LinkedIn
• Twitter

Kevin Kieller

• LinkedIn
• Twitter

UC Today's Kieran Devlin speaks to Sharvari Nerurkar, VP of Product Management at LeapXpert.

In this session, we discuss the following:

• The major challenges facing regulated industries in 2024
• How LeapXpert's Teams solution supports customers in regulated industries
• The importance in having different communication channels all in one place

UC Today's Tom Wright hosts Gamma's Mike Mills.

In this session, we discuss the following:

• Gamma's acquisition of Coolwave
• How the deal enables global expansion
• What benefits service providers will see

UC Today's David Dungay hosts Mark Bunnell, COO of Nuwave.

In this session, we discuss the following:

• The biggest challenges for partners selling cloud services
• The role AI is playing in UCaaS migration
• How partners and customers can assess ROI on their hybrid work investments

Watch on YouTube.

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• NEC's decision to exit the on-prem market 
• Intermedia raises $350 to double down on its cloud proposition 
• Microsoft launches Security Copilot 

Our panel features the following UC experts:

• Craig Durr, Senior Analyst, Futurum Group 
• Jon Arnold, Principal Analyst, J Arnold & Associates
• Evan Kirstel, Social Media Strategist, BCStrategies
• Blair Pleasant, President of COMMFusion

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In this second episode of our Multi-UC series in partnership with Nuwave, Rob Scott from UC Today talks to Mark Bunnell, COO of Nuwave, and Jim McGarry, Head of Global Distribution at Zoom.

This session is dedicated to unravelling the complexities of Multi-UC challenges within Zoom Phone environments and showcasing the synergistic partnership between Nuwave and Zoom. Our experts discuss the strategic integration of Zoom's capabilities across diverse UC platforms, providing invaluable insights into the operational efficiencies, migration simplifications, and administrative advancements this collaboration offers.

As businesses navigate the intricate landscape of Unified Communications, the alliance between Nuwave and Zoom emerges as a beacon of innovation, offering comprehensive solutions that enhance partner and customer experiences. This episode covers a range of pivotal topics, including Zoom's global license distribution, centralized phone management, and the unique administrative features developed to support Zoom's coexistence with other UC platforms.

Listeners will gain expert advice on streamlining operational processes, the benefits of migrating to Zoom Phone, and the expected ROI for partners leveraging the Nuwave and Zoom partnership.

Additionally, the episode highlights the significance of embracing Multi-UC environments and the strategic advantages of deploying Zoom alongside other UC platforms.

Don't miss this informative discussion on the future of Unified Communications and the transformative potential of the Nuwave and Zoom partnership.

UC Today's Kieran Devlin speaks to Harkirat Degun, Product Director at Resonate.

In this session, we discuss the following:

• What do we mean by "Teams on steroids"?
• How Resonate fulfils these benefits for customers across Teams Phone and collaboration spaces
• Teams' potential applications beyond the platform

UC Today's Kieran Devlin speaks to Jon Arnold, Principal at J Arnold & Associates and AI expert.

In this session, we discuss the following:

• How perception around AI has changed in the enterprise space over the past 18 months
• The key trends shaping AI products and services today
• Why vendors' AI strategies have evolved and AI predictions for 2024 and beyond