UC Today

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UC Today's Tom Wright hosts Shaun Hurst Principle Regulator Advisor at Smarsh.

In this session we discuss the following:  

• Why generative AI has taken off
• The security and data protection implications
• How organisations can get started   

To find out more visit smarsh.com.

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UC Today's Tom Wright hosts Dstny's Mark Herbert.

In this session, we discuss the following:

• Biggest challenges to service providers leveraging Teams
• Dstny's portfolio of Teams voice products for service providers
• How future innovation is set to unfold

David Dungay talks to Geoffrey Bloss, CEO of BCM One about his latest acquisition of PureIP. 

They discuss why the acquisition complements the current portfolio and what it means for customers and partners going forwards.

For more information on how BCM One can impact your business, please visit: https://www.bcmone.com/

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Tom Wright hosts Soprano Design's Matt Rawbone.

In this session, we discuss the following:

• How omnichannel can solve common customer experience challenges
• How omnichannel can improve fraud prevention
• Top use cases for omnichannel technology

UC Today's Tom Wright hosts Cataleya CEO Andreas Hipp.

In this session, we discuss:

• What's happening in Bangladesh from a technology infrastructure perspective?
• Cataleya's role in Bangladesh's comms scene
• The products and services that Cataleya are going to market with in Bangladesh
• Insight into how Cataleya's plans may develop over the coming months

In this interview, Rob Scott from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE and Todd Surdey, Head of Global Channels & Business Development at Zoom.

Together, they explore Zoom's Distributor Program for Partners and how NUWAVE is streamlining the experience for partners who are looking to fully leverage the Zoom Phone and Bring Your Own Carrier offerings.

Discussion points include:

• What is the Zoom Partner Opportunity and why is it currently in high demand?
• How can partners profit from using Zoom's platform?
• As a key partner of Zoom, what benefits does NUWAVE offer to other partners?
• What type of partners would find Zoom's Distributor Program most beneficial?
• NUWAVE's solution explained - features and partner benefits

UC Today's Tom Wright hosts Coolpo's Director of Product Strategy, Girlen Milleza.

In this session, we discuss the following:

• The challenges of building hybrid work models
• The devices Coolpo sees the most demand for
• How AI can improve productivity and user experience

UC Today's David Dungay talks to Tim Jalland, Solution Director for VOSS Solutions & Kevin Kieller, Lead Analyst, enableUC about how customers should pay more attention to the management of Microsoft Teams.

They discuss why Teams management is more important than migration and how VOSS can help companies on-board new staff, track user adoption, usage and experience.

UC Today's Tom Wright hosts CallCabinet's Craig du Plessis.

In this session, we discuss the following:

• Why conversation analytics is essential for enterprise
• How conversation analytics help manage CX metrics
• The ways conversation analytics can reduce customer churn

In this episode of The Latest Big News, host David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• Avaya's Engage event highlights
• Why Meeting Experience has become front and centre for businesses

Our panel features the following UC experts:

• Evan Kirstel, Social Media Strategist, BCStrategies
• Melissa Swartz, Cloud Phone Expert, Swartz Consulting