UC Today

In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• Verizon dropping BlueJeans
• Zoom Phone hits $0.5bn
• WhatsApp develops business features
• Did we get back to the office right?

Our panel features the following UC experts:

• Zeus Kerravala, Principal Analyst, ZK Research
• Craig Durr, Senior Analyst, Futurum Group
• Evan Kirstel, Social Media Strategist, BCStrategies
• Jon Arnold, Principal Analyst, J Arnold & Associates
• Irwin Lazar, Principle Analyst, Metrigy

UC Today's David Dungay hosts Peter Johnson, President, BSB Communications and partner of Intermedia.

The conversation covers the following points:

• Why BSB looked beyond their current Mitel partnership to Intermedia
• What makes a successful UCaaS migration
• Why is customer ownership important to BSB and the customer base?
• Is there a danger too much of the channel is handing customer ownership over to vendors?

UC Today's Tom Wright hosts Arya Zhou, Regional Sales Director, Yeastar and Jason New, Senior Training Instructor at Yeastar.

In this session, we discuss the following:

• Yeastar's channel strategy
• How Yeastar differentiates from its competitors
• Upcoming product innovations

UC Today's David Dungay talks to Hari Asok, Senior Director of Product Management, Smarsh & Shaun Hurst, Principal Regulatory Advisor, Smarsh about the compliance environment in the financial sector with the proliferation of AI tools. 

UC Today's Tom Wright hosts Udo Kerger from Spectralink.

In this session, we discuss the following:

• How to integrate existing UC environments with Teams
• How a company should approach their device strategy
• How Spectralink helped Aquatherm with its migration

In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• The latest round of layoffs at Cisco
• Microsoft Inspire news
• The proposed Copilot pricing RingCentral's expansion plans in India

Our panel features the following UC experts:

• Evan Kirstel, Social Media Strategist, BCStrategies
• Zeus Kerravala, Principal Analyst, ZK Research
• Blair Pleasant, Principal Analyst, COMMfusion

UC Today's Tom Wright hosts CallTower's William Rubio and Cavell's Patrick Watson.

In this session we discuss the following:

• The rationale behind CallTower's communication
• How to choose your service provider in a crowded market
• What's next for the voice and UCaaS markets

UC Today's David Dungay hosts Marcel McCann, CTO, Solgari & Paul Marshall, Strategic Partner Manager, AudioCodes.

In this session we discuss the following:

• How flexibility and scalability have been key value drivers of the Solgari proposition
• What are execs concerned about when it comes to making CX work within the Microsoft ecosystem?
• How are AudioCodes and Solgari bringing differentiation to market around Teams?

In this interview, David Dungay from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE.

Together, they explore NUWAVE's stance on security and how they are providing a service to enable partners to safely adopt Microsoft Teams and deliver it to their customers in a safe manner. Discussion points include:

• How companies are now prioritising security when planning their modern workplace
• How NUWAVE has encompassed security across the product set
• Constellation and how partners can use the service to remain secure ongoing
• How is AI impacting the security landscape?

In a world where Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are increasingly merging, the race is on to deploy next-generation tools that arm employees with the power to deliver unparalleled customer experiences.

Enter Microsoft Teams, which is not just the world's favourite UC tool, but it empowers users with generative AI capabilities that redefine the contact centre landscape.

In this session, Rob Scott from UC Today (Agent Scott 008) speaks with William Rubio, Chief Revenue Officer at CallTower and Thomas John, VP Partners EMEA & International, at Five9, akin to a James Bond mission, to discuss this trend, delving into different office worker personas and the unique ways these 'special agents' leverage the power of Teams to deliver sterling customer service.