UC Today

In this episode of The Latest Big News, hosts Rob Scott and David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• Enterprise Connect announcements
• Microsoft Teams 2.0
• Copilot

Our panel features the following UC experts:

• Zeus Kerravala, Principal Analyst, ZK Research
• Craig Durr, Senior Analyst, Wainhouse
• Evan Kirstel, Social Media Strategist, BCStrategies
• Jon Arnold, Principal Analyst, J Arnold & Associates
• Irwin Lazar, Principle Analyst, Metrigy
• Dan Root, Senior Analyst, Wainhouse

UC Today's Tom Wright hosts NEC's Kieran Dalton and Greet Solutions' Paul Crudgington.

In this session, we discuss how NEC and Greet cut costs for their customers while also improving productivity.

UC Today's Tom Wright hosts Philippe du Fou, EMEA Sales Director, Intermedia.

In this session, we discuss the following:

• The biggest challenges and opportunities for MSPs
• How end customer demands of partners are changing
• How Intermedia's channel strategy will develop this year

Watch on YouTube.

Rob Scott from UC Today is joined by data protection expert Dr. Scott Allendevaux who guides us through why ISO 27001 is no longer the gold standard for UC providers.

Key discussion points include:

• ISO 27001 has long been the gold standard for many UC providers ensuring information security, is it still as important as ever? 
• What other international practices help to identify and measure risk should UC providers consider and why?
• By getting up to date, what bottom-line benefits and opportunities does this bring in addition to lowering risk? 
• What advice would you offer UC providers looking at getting up to speed with the latest best practices?

If you're looking for more information on this topic visit https://www.allendevaux.com/

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UC Today's David Dungay hosts Phil Bowers, Director of Marketing at Grandstream Networks.

In this session, we discuss the following:

• What is driving the demand for wireless endpoints right now?
• What kinds of challenges are wireless technologies helping businesses overcome?
• What kinds of benefits come from having your UC platform and wireless devices on the same network (from a management perspective)?
• Is wireless the future for UC platforms?!

UC Today's Rob Scott hosts Mark Bunnell, Chief Operating Officer, Nuwave & Dr. Scott Allendevaux, Co-founder, Allendevaux & Company.

In this session, we discuss:

Constellation, an alliance between NUWAVE and Allendevaux, is now providing iPILOT partners and their customers access to a full-service cybersecurity offering. This includes ISO implementations, Audit, DPaaS, and Incident management to protect against the latest security and compliance requirements.

With increased global regulations and compliance mandates, data breaches can lead to large monetary penalties, imprisonment, and lawsuits.

Constellation makes it attainable for any organization of any size to keep up with these regulations with monthly OPEX billing for the cost of just one annual headcount.

Stay secure and compliant with Constellation!

UC Today's Tom Wright hosts BlueJeans by Verizon's Richard Churms.

In this session, we discuss the following:

• The challenges organisations face when trying to develop successful hybrid working strategies
• How to make the best use of existing tech investments and integrate successfully with new tech
• How BlueJeans and their Gateway solution can successfully help you navigate these challenges

UC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet.

In this session, we discuss the following:

• An overview into what Conversation Analytics is
• How Conversation Analytics analyses recording data
• Why it is a critical tool for influencing success strategies for businesses
• How it can give a better insight into the customer experience
• How Conversation Analytics reduces customer churn
• Increasing productivity in contact centres using Conversation Analytics

UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot.

Together they talk through the most popular Teams news headlines, plus, after the news, they dive into some open Teams Q&A with special guests including:

• Scott Riley, Founder, Cloud Nexus
• Ryan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com

Microsoft Teams News

Monster features update coming for Microsoft Teams Rooms on Android:

• Quickly start an ad-hoc meeting with the Meet button
• Join Teams meeting with ID and passcode
• Extend a current room reservation within a meeting
• Front row layout and meeting chat in Gallery, Large Gallery, and Together mode
• HDMI or USB-C content can be automatically shared or require pressing the share button
• Share laptop sound into the room/meeting when sharing content via HDMI
• Room users can now add annotations to a screen share if the MTRoA has a touch display
• Support for Teams Premium Watermark-enabled meetings

Microsoft Teams News (Continued)

• Teams Calendar and Press to Join is coming to Apple CarPlay
• Teams PowerShell 5.0
• Microsoft Teams Explicit Recording Consent Meeting Policy
• Cisco Webex Contact Center is now Certified for Microsoft Teams

Events

• Enterprise Connect: 27-29th March, Orlando, Florida
• Teams Fireside Chat - March: Nikki Chapple
• April Illya - TeamsInsider.Show

Hot Topics Discussed

• TWO new Teams devices released
• Teams Premium edition - what do we think so far?
• Live captions and translation - reality?

UC Today's Ryan Smith hosts David Liu, Founder and CEO, Deltapath.

In this session, we discuss the following:

• What push-to-talk is
• The key features of Deltapath's push-to-talk solution
• The environments that push-to-talk can be deployed in