UC Today

 In this session, Rob Scott from UC Today interviews Claire Dutton, Head of Corporate Sales UK & Ireland at Poly HP about why businesses should consider personalising their UC tech for hybrid success. There are lots of benefits to getting this right in 2023: watch the interview for Poly's top tips.

Jonny Wills, Senior Editor at UC Today interviews David Jennings, Head of Global Sales Engineering, Webex CPaaS and asks How CPaaS is Transforming CX.

In this session, we discuss:

• What is CPaaS (Communications Platform as a Service) and why does it matter for enterprises?
• Popular use-cases as to how CPaaS is improving CX and meeting customer expectations
• What are the challenges for enterprises when implementing CPaaS?
• What are the benefits of implementing an Enterprise CPaaS?
• Why is democratizing CPaaS important for Enterprises? And what is the role of ‘low code’ in helping?
• What roles Chat GPT are taking in CPaaS, if any, or the UC space in general and when this will start to happen

UC Today's Tom Wright hosts Alcatel-Lucent Enterprise's Enrique Bolivar.

In this session we discuss the following:

• The biggest challenges facing energy and utilities companies
• Why comms is key to the services they provide
• How digital transformation is improving the experience they deliver to customers

UC Today's Ryan Smith hosts Jane White, Product Marketing Manager, Soprano. In this session we discuss the following: 

• What are the biggest challenges that organisations face when trying to prevent fraud? 
• What are the key features of Soprano's security solutions? 
• Why should organisations come to Soprano to help them prevent fraud?

Rob Scott from UC Today speaks to Chris Aylott, Head of Product, Union Street about the year ahead and what reseller opportunities exist from a billing perspective.

Discussion points include:

• current market conditions
• how to tackle rising costs
• growth opportunities
• market consolidation
• Union Street product roadmap 2023

Rob Scott from UC Today is joined by Microsoft Teams Expert and co-founder of Empowering.Cloud to discuss this year's #MicrosoftTeams predictions shared by leading experts from the Teams community.

1. Ryan Herbst, UnifiedCommunications.com

2. Patrick Watson, Cavell Group

3. Simon Leyland, CloudInteract

4. Scott Riley, Cloud Nexus

5. Randy Chapman, UC Status

6. Kevin Keiller, EnableUC

7. Graham Walsh, Neat

8. David Dungay, UC Today

9. Zeus Kerravala, ZK Research

10. Mark Vale, Commsverse

Microsoft Teams Events

UC Summit 2023 launches 23rd Jan
https://www.uctoday.com/summit/

ISE, Barcelona, 31st Jan – 3rd Feb
https://www.iseurope.org/

Teams Fireside Chat – 9th February, Adam Ball
https://teamsfireside.chat/

Cavell Cloud Comms Summit London, 8th March
https://cavellgroup.com/events/ccs-lo...

CommsvNext, 25th and 26th April, Denver, Co
https://www.commsvnext.com/

#Microsoft #Predictions

UC Today's Ryan Smith hosts Marco Cortese, President and Sales Manager, Mida Solutions. 

In this session we discuss the following: 

• Why did Mida Solutions start work on achieving Microsoft certification? 
• What are the key features of Mida Solution's Compliance Recorder? 
• What are the key features of Mida Solution's C3 Contact Centre? 
• As the first Italian ISV to achieve Microsoft Teams certification for these types of products, how did it feel?

UC Today's Ryan Smith hosts Vin La Rocca, Senior Vice President for Amercias and EMEA, HP Hybrid Work Solutions.

In this session we discuss the following:

• What does Vin predict for the hybrid work landscape in 2023?
• How important is company culture when making the switch to hybrid work?
•  Why does Vin expect to see a growth in 'hotelling' throughout 2023? 

UC Today's David Dungay hosts Samuel Tourbot and Laurent Bouchoucha from ALE together with Irwin Lazar, President of Metrigy.

In this session we discuss the following:

• What are the biggest Network challenges for IT teams when it comes to digital transformation?
• From an IT management perspective, how much time are we losing through inefficient technology?
• Do customers need to choose between UCaaS and CPaaS? Can they have both? 
• As our UC platforms become more integrated, what does this mean for data and security?

UC Today's Tom Wright hosts Jonah Fink from net2phone.

In this session we discuss Jonah's 5 big prediction for the UC market in 2023.