UC Today

UC Today's James Stephen hosts Noor Yousuf, Head of Presales at Resonate.

In this session we discuss the following:

• How customer contact solutions are structured nowadays
• How apps and automation build onto the Teams contact centre experience
• What companies should look for in a Teams-based contact centre solution

UC Today's David Dungay hosts Scott Anderson, CMO, Intermedia.

In this session, we discuss the following:

• A history of MSP customer ownership
• How has the rise of SaaS impacted the channel?
• How can MSPs retain customer ownership

UC Today’s David Dungay hosts Oliver Lifely, Partner Manager at Luware.

In this session we discuss the following:

• Why are we so obsessed with feature parity, why is this the wrong way of thinking?
• How do customers think about platforms like Teams that are typically not as feature-rich as more traditional offerings in the market?
• Why is the transition to thinking about customer experience and employee experience ultimately going to serve customers better than thinking about features?

Watch on YouTube.

UC Today's James Stephen hosts Gavin Sear, Director of Theatre Product Marketing at Poly, providing insights into the Poly Edge E Series.

In this session, we discuss the following:

• What is the Poly Edge E Series?
• What are the advantages of using desk phones vs softphones?
• Poly's customer feedback so far If you're looking for more information on this topic visit

If you're looking for more information on this topic, visit this page.

UC Today's Rob Scott hosts Ryan Kahan, CEO, CallCabinet and he's going to be walking us through the latest Microsoft Teams compliance recording challenges and what options enterprises have to choose from. If you're looking beyond the standard built-in recording feature in Microsoft Teams and need a comprehensive and compliant solution, this interview is well worth a watch.

Download the full guide: https://www.callcabinet.com/ms-teams-eguide/

Request a FREE trial here: https://www.callcabinet.com/teams-free-trial/

If you're looking for more information on this topic, visit this page.

Nuwave Partners can now activate Microsoft Teams Operator Connect customers at Scale with its new game-changing iPILOT Ascent solution.

Nuwave just announced iPILOT Ascent which enables Microsoft Teams customers to self-activate Microsoft Operator Connect with their chosen partner.

This revolutionary new capability is now available to all Operator Connect Carriers and Managed Service Providers globally, find out how it works and how to gain access iPILOT Ascent in this video interview with Mark Bunnell, COO at Nuwave and David Spears, Chief Product Officer at Nuwave.

For more information visit Nuwave.

UC Today's Rob Scott hosts Andy Lark, Chief Marketing Officer, Dubber and in this session we discuss why Dubber and AT&T believe hybrid work will be the default workstyle by 2024.

Key discussion points include:

1) Dubber and AT&T report highlights
2) Why conversational AI is powering the future of business communications
3) What are the greatest challenges for companies in the future of work?
4) For Dubber partners, how can they help guide their customers to get the best from their communication data?

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UC Today's Rob Scott hosts Sharvari Nerurkar, Head of Product for Zoom Team Chat.

In this session, we discuss Zoom's latest news; we discuss:

• Zoom just announced Zoom Team Chat, what is it and how is it different from just standard chat in meetings?
• Is Zoom Team Chat an additional option for Zoom users? How do you package it up for your customers?
• Everyone's trying to navigate hybrid work, does this type of solution help teams operate better across multiple locations?
• Zoom talks about future Zoom Team Chat releases

UC Today's David Dungay hosts Brian Beutler, CEO, Alianza and Brent Kelly, Principal Analyst, Omdia.

In this session we discuss the following:

• What is driving service provider digital and cloud transformation?
• What can service providers do to maintain market share?
• Why should Service Providers consider voice and UCC as a part of their solution set?

UC Today’s David Dungay hosts Marlene Melby, Director, Global Customer Success, Syniverse &  Robin Gareiss, CEO, Metrigy.

In this session we discuss the following:

• What kinds of challenges can digital channels help customers overcome?
• How is Syniverse leveraging CPaaS to make some of this happen? 
• Voice vs non-voice channels