UC Today

UC Today's Rob Scott speaks to independent consultant, Graham Calder, who takes us through the FIVE  key stages of moving your business cloud

UC Today's Rob Scott hosts Joe Sarrasin, Director of Unified Communications Strategy at Crestron, to discuss the new way to work.

UC Today's Rob Scott hosts Tony Gooch, Product Manager at Voxbone.

Rob Scott hosts Moussa Zaghdoud, Executive Vice-President of the Cloud Communications Business Division, Alcatel-Lucent Enterprise. 

Rob Scott hosts Jonathan Rosenberg, CTO and Head of AI at Five9. 

In this session we discuss the following:

1) How does AI help agents achieve great customer experience during a pandemic like COVID-19
2) What role can AI play in the migration/deployment process and what benefits can it deliver
3) The future of customer experience 

If you're looking for more information on this topic visit https://five9.com

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #COVID19 #Coronavirus #CustomerExperience

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UC Today's Rob Scott hosts Iain Sinnott, Sales & Marketing Director at VanillaIP. 

Rob Scott hosts Matt Landis, CEO at Landis Technologies. Matt guides us through the contact centre options and capabilities for Microsoft Teams. We discuss:

1. I’ve got Microsoft Teams: What are Customer Interaction options for Microsoft Teams?
2. How do end customers know if they should look at 3rd party options?
3. Understanding Connect versus Power editions
4. What next for Microsoft Teams APIs and contact centre capabilities
5. Explore The Landis Contact Center for Microsoft Teams.

https://www.landistechnologies.com/office365contactcenter

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #MicrosoftTeams #ContactCenter #CX

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For more Unified Communications News visit https://www.uctoday.com

Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics. and Mark Summerson, VP of API Partners at Vonage. In this session we discuss the following:

- What is Speech Technology?
- What are the key issues that your customers are facing and how do you help solve them with speech? - Explore popular applications of speech technology and speech recognition
- What are the key considerations when utilising speech technology? 
- What's the future of speech tech look like and how will it continue to impact customer experience going forward?

INDUSTRY REPORT TRENDS AND PREDICTIONS FOR VOICE TECHNOLOGY IN 2020 available from Speechmatics website  https://www.speechmatics.com/

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #SpeechTechnology #SpeechRecognition #CustomerExperience

Thanks for watching, if you'd like more like this don't forget to subscribe.

Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.

For more Unified Communications News visit https://www.uctoday.comCollaboration & CX Tech News