Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

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Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional) episodes

  • How Oprising Helps MSPs Improve Service (EP 1059)

    Michelle Coombs, founder of Oprising, joins the IT Business Podcast as a member of the 2026 IT Nation/ConnectWise PitchIT cohort. Oprising is a service optimisation platform that helps MSPs turn continual service improvement into structured, visible work—assessing operational capability, prioritising actions, assigning accountability, and tracking progress across people, process, technology, and customer experience.

    Guest: Michelle Coombs

    • Website: https://www.oprising.com
    • LinkedIn: https://www.linkedin.com/in/michelle-coombs/
    • === Chapters

      • 00:00 Introduction to Michelle Coombs and Oprising
      • 01:35 Oprising’s PitchIT 2026 pitch: service optimisation for MSPs
      • 03:20 Michelle’s service-desk and MSP operations background
      • 06:30 From firefighting to structured continual improvement
      • 09:00 Where Oprising fits: PSA, RMM, EOS, and integrations
      • 11:30 MSP pricing, efficiency, margins, and ROI
      • 14:15 The 90-Day Service Excellence Accelerator
      • 16:45 Operational maturity, smaller MSPs, and avoiding overwhelm
      • 19:15 Product roadmap and closing message
      • === SPONSORS: 

        • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
        • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
        • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
        • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
        • === SHOW MUSIC: 

          • Item Title: Upbeat & Fun Sports Rock Logo 
          • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
          • Author Username: AlexanderRufire 
          • Item License Code: 7X9F52DNML
          •  

            === Connect with Uncle Marv

            🌐 Website: https://www.itbusinesspodcast.com/
            🎙 Host: Marvin Bee
            🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
            ☕ Support the show: https://ko-fi.com/itbusinesspodcast

            If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

            22 min
          • How FrictionlessIT Helps MSPs Increase Profitability (EP 1058)

            Steve Martin, CEO of FrictionlessIT, joins the IT Business Podcast to discuss FITware, a profit-intelligence platform built for MSPs. FITware brings together operational, financial, service-delivery, capacity, and client-experience data to help providers spot profit leaks, reinforce accountable behaviors, and make more informed growth decisions.

            Guest: Steve Martin

            • Website: https://frictionlessit.net
            • LinkedIn: https://www.linkedin.com/in/stevemartin10/
            • === Chapters

              • 00:00 Introducing Steve Martin and FrictionlessIT
              • 01:10 PitchIT 2026 and the FITware Pitch
              • 06:15 Why MSP Profitability Needs Better Visibility
              • 09:15 From MSP Experience to the FITware Platform
              • 11:45 Dashboards, Data, and Operational Intelligence
              • 14:00 When MSPs Should Consider FITware
              • 16:15 ConnectWise Integration and Client Experience
              • 18:00 Bonus Programs and Changing Team Behavior
              • 20:15 AI-Powered QBRs and Closing Thoughts
              • === SPONSORS: 

                • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
                • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
                • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
                • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
                • === SHOW MUSIC: 

                  • Item Title: Upbeat & Fun Sports Rock Logo 
                  • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
                  • Author Username: AlexanderRufire 
                  • Item License Code: 7X9F52DNML
                  • === Connect with Uncle Marv

                    🌐 Website: https://www.itbusinesspodcast.com/
                    🎙 Host: Marvin Bee
                    🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
                    ☕ Support the show: https://ko-fi.com/itbusinesspodcast

                    If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

                    22 min
                  • AI Detection & Response: Kipling Secure (1057)

                    Saurabh Sandhir, CEO and Co-Founder of Kipling Secure, joins the IT Business Podcast to discuss AI Detection & Response (AIDR) for MSPs and MSSPs. Kipling Secure helps providers discover shadow AI, monitor AI usage and data exposure, apply governance guardrails, and turn AI security into a recurring managed service.

                    Guest: Saurabh Sandhir

                    • Website: https://kiplingsecure.ai/
                    • LinkedIn: https://www.linkedin.com/in/ssandhir/
                    • === Chapters

                      • 00:24 Welcome to PitchIT 2026
                      • 00:50 Meet Saurabh Sandhir and Kipling Secure
                      • 02:27 The MSP challenge: Unmanaged AI usage
                      • 04:04 Introducing AI Detection & Response (AIDR)
                      • 07:05 From AI visibility to governance guardrails
                      • 10:32 What makes Kipling Secure different
                      • 13:36 MSP integrations and deployment
                      • 15:29 Day-to-day operations and co-managed use
                      • 17:00 Pricing, service tiers, and recurring revenue
                      • 20:08 AI monitoring AI and data privacy
                      • === SPONSORS: 

                        • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
                        • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
                        • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
                        • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
                        • === SHOW MUSIC: 

                          • Item Title: Upbeat & Fun Sports Rock Logo 
                          • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
                          • Author Username: AlexanderRufire 
                          • Item License Code: 7X9F52DNML
                          • === Connect with Uncle Marv

                            🌐 Website: https://www.itbusinesspodcast.com/
                            🎙 Host: Marvin Bee
                            🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
                            ☕ Support the show: https://ko-fi.com/itbusinesspodcast

                            If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

                            23 min
                          • TechAlign: Better MSP Business Reviews (EP 1056)

                            Tyler Smith, CEO and Co-Founder of TechAlign, joins the IT Business Podcast to discuss a platform built by MSP professionals to streamline technical alignment reviews and QBRs. TechAlign combines assessments with PSA/RMM data to help IT providers identify client gaps, present recommendations, track remediation, and turn review findings into roadmap and project opportunities.

                            Guest: Tyler Smith

                            • Website: https://techalign.app
                            • LinkedIn: https://www.linkedin.com/in/tyler-smith-5956b8ba/
                            • === Chapters

                              • 00:24 Introducing PitchIT 2026 and TechAlign’s Tyler Smith
                              • 01:58 TechAlign’s five-minute pitch: QBRs and alignment reviews
                              • 06:45 Why TechAlign was built for MSP workflows
                              • 08:32 Integrations, backup platforms, and the product roadmap
                              • 10:25 Early-adopter feedback and customizable assessment workflows
                              • 12:15 From approved recommendations to implementation tracking
                              • 13:50 Using QBRs to uncover service and sales opportunities
                              • 15:31 Identifying technology gaps and creating remediation tickets
                              • 16:51 MSP branding, custom domains, and client-facing reports
                              • 18:51 Ideal TechAlign customers and closing thoughts
                              • === SPONSORS: 

                                • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
                                • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
                                • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
                                • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
                                • === SHOW MUSIC: 

                                  • Item Title: Upbeat & Fun Sports Rock Logo 
                                  • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
                                  • Author Username: AlexanderRufire 
                                  • Item License Code: 7X9F52DNML
                                  • === Connect with Uncle Marv

                                    🌐 Website: https://www.itbusinesspodcast.com/
                                    🎙 Host: Marvin Bee
                                    🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
                                    ☕ Support the show: https://ko-fi.com/itbusinesspodcast

                                    If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

                                    23 min
                                  • How MSP Report Card Helps MSPs Build Trust (EP 1055)

                                    Clayton Mouney, founder of MSP Report Card and a PitchIT 2026 participant, joins the show to discuss a strategic client-management platform for MSP account managers, vCIOs, and CSMs. MSP Report Card helps providers create consistent client-meeting cadences, capture business goals, prepare client-facing reports, and turn conversations into roadmaps rather than purely technical QBRs.

                                    Guest: Clayton Mouney, Founder

                                    • Website: https://www.mspreportcard.com
                                    • LinkedIn: https://www.linkedin.com/in/claytonmouney/
                                    • === Chapters

                                      • 00:26 Introducing Clayton Mouney and MSP Report Card
                                      • 01:46 PitchIT 2026 Boot Camp Experience
                                      • 02:56 Clayton’s MSP Background and the Account-Management Gap
                                      • 04:44 Why MSPs Need Better Client Meeting Cadence
                                      • 06:08 The Four Essential Client Meetings
                                      • 07:51 Building Strategic Client Relationships Beyond Technical Reports
                                      • 10:32 MSP Report Card vs. Traditional QBRs
                                      • 13:35 Integrations, Business Context, and Platform Differentiation
                                      • 17:13 The 70-Point Assessment and Turning Gaps into Roadmaps
                                      • 22:41 Closing Thoughts and Where to Learn More
                                      • === SPONSORS: 

                                        • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
                                        • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
                                        • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
                                        • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
                                        • === SHOW MUSIC: 

                                          • Item Title: Upbeat & Fun Sports Rock Logo 
                                          • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
                                          • Author Username: AlexanderRufire 
                                          • Item License Code: 7X9F52DNML
                                          • === Connect with Uncle Marv

                                            🌐 Website: https://www.itbusinesspodcast.com/
                                            🎙 Host: Marvin Bee
                                            🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
                                            ☕ Support the show: https://ko-fi.com/itbusinesspodcast

                                            If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

                                            25 min
                                          • AI Email Automation with Aportio (EP 1054)

                                            Susan Nemeth, Co-Founder and COO of Aportio, joins the IT Business Podcast to discuss AI-powered email and conversation automation built for MSP service desks. Aportio helps IT providers reduce inbox backlog, classify and route incoming work, and improve shared-inbox workflows—while also supporting more consistent discovery and pricing for complex customer solutions.

                                            Guest: Susan Nemeth

                                            • Website: https://www.aportio.com/
                                            • LinkedIn: https://www.linkedin.com/in/susan-nemeth-93518222/
                                            • === Chapters

                                              • 00:00 — PitchIT 2026 and guest introduction: Susan Nemeth of Aportio
                                              • 02:23 — Aportio’s business-productivity platform for MSPs
                                              • 03:31 — InboxAgent: AI email management for service desks
                                              • 05:39 — Guided discovery and complex solution pricing for MSP sales teams
                                              • 06:34 — Shared-inbox automation as a resellable customer solution
                                              • 07:27 — Aportio’s evolution since its previous PitchIT appearance
                                              • 10:42 — Internal MSP efficiency versus customer-facing solutions
                                              • 12:15 — AI automation, agentic workflows, and PSA handoffs
                                              • 13:40 — Integrations with ServiceNow, Autotask, CRMs, and contact-center tools
                                              • 15:55 — MSP service catalog, sales enablement, packaging, and pricing 
                                              • === SPONSORS: 

                                                • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
                                                • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
                                                • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
                                                • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
                                                • === SHOW MUSIC: 

                                                  • Item Title: Upbeat & Fun Sports Rock Logo
                                                  • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
                                                  • Author Username: AlexanderRufire
                                                  • Item License Code: 7X9F52DNML
                                                  • === Connect with Uncle Marv

                                                    🌐 Website: https://www.itbusinesspodcast.com/
                                                    🎙 Host: Marvin Bee
                                                    🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
                                                    ☕ Support the show: https://ko-fi.com/itbusinesspodcast

                                                    If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

                                                    23 min
                                                  • How QuellSecure Helps MSPs Contain Ransomware (EP 1053)

                                                    Anson Dorsey, CTO and Co-Founder of QuellSecure, joins the IT Business Podcast’s PitchIT 2026 series to discuss active ransomware containment for MSPs and IT providers. QuellSecure deploys as a lightweight endpoint agent that monitors file-system activity, aiming to stop malicious encryption after only a small number of files are affected—helping reduce operational disruption and recovery exposure.

                                                    Guest: Anson Dorsey

                                                    • Website: https://www.quellsecure.com/
                                                    • LinkedIn: https://www.linkedin.com/in/anson-dorsey-001/
                                                    • === Chapters

                                                      • 00:25 Welcome to the PitchIT 2026 Vendor Spotlight Series
                                                      • 00:38 Meet Anson Dorsey, CTO and Co-Founder of QuellSecure
                                                      • 02:06 QuellSecure’s Pitch: Active Ransomware Containment
                                                      • 04:10 Where QuellSecure Fits Alongside EDR
                                                      • 06:27 Why Containment Matters for Business Continuity
                                                      • 09:38 MSP Stack Fit, Cost, and Endpoint Deployment
                                                      • 12:11 Protecting Network Shares and File Systems
                                                      • 14:06 The File-System “Choke Point” Approach
                                                      • 16:06 QuellSecure’s First Year and Product Validation
                                                      • 17:32 AI, Faster Attacks, and Ransomware Resilience
                                                      • === SPONSORS: 

                                                        • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
                                                        • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
                                                        • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
                                                        • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
                                                        • === SHOW MUSIC: 

                                                          • Item Title: Upbeat & Fun Sports Rock Logo
                                                          • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
                                                          • Author Username: AlexanderRufire
                                                          • Item License Code: 7X9F52DNML
                                                          • === Connect with Uncle Marv

                                                            🌐 Website: https://www.itbusinesspodcast.com/
                                                            🎙 Host: Marvin Bee
                                                            🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
                                                            ☕ Support the show: https://ko-fi.com/itbusinesspodcast

                                                            If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

                                                            23 min
                                                          • Scaling MSP Operations with Domotz and AI Automation (EP 1052)

                                                            Dan Spray, founder and president of Precision IT and Consolidated Consulting, joins me for part two of our conversation about building and operating a scalable, multi-unit IT services business. Dan shares the technology stack and operational discipline that help his organization support clients across a broad footprint, including HaloPSA, NinjaOne, Meraki, UniFi, Huntress, Petra Security, and Domotz.

                                                            Our main focus is how automation, standardized network design, and AI-assisted integrations can help MSPs troubleshoot faster and operate more proactively. Dan explains how his team uses Domotz for Layer 2 visibility and network diagnostics, then connects data from multiple platforms to triage tickets, identify issues, and give technicians a clearer path to resolution before spending valuable time chasing the problem.

                                                            === Chapters

                                                            • 00:15 Welcome to Uncle Marv’s IT Business Podcast
                                                            • 00:28 Dan Spray and PrecisionIT Part Two
                                                            • 01:26 Building a Scalable MSP Technology Stack
                                                            • 02:57 Domotz, Security Tools, and Layer 2 Access
                                                            • 07:18 Domotz for Network Monitoring and Troubleshooting
                                                            • 11:31 MCP Integrations and AI Ticket Triage
                                                            • 21:11 Using AI Reasoning for Proactive MSP Support
                                                            • 23:32 AI Voice Automation and Bvoip Sponsor Message
                                                            • 26:30 Family Leadership and Business Succession
                                                            • 33:18 Closing Thoughts and MSP Automation Takeaways
                                                            • === Guest: Dan Spray, PrecisionIT

                                                              • Website: https://myprecisionit.com
                                                              • LinkedIn: https://www.linkedin.com/in/dan-spray-173a5b7
                                                              • === Companies / Vendors / Products / Books

                                                                • Domotz: https://www.domotz.com
                                                                • HaloPSA: https://halopsa.com
                                                                • NinjaOne: https://www.ninjaone.com
                                                                • Cisco Meraki: https://meraki.cisco.com
                                                                • UniFi: https://ui.com
                                                                • Huntress: https://www.huntress.com
                                                                • Petra Security: https://www.petrasecurity.com
                                                                • Bland AI: https://www.bland.ai
                                                                • Synology: https://www.synology.com
                                                                • WattBox: https://www.snapav.com/shop/en/snapav/wattbox
                                                                • Nmap: https://nmap.org
                                                                • Auvik: https://www.auvik.com
                                                                • SentinelOne: https://www.sentinelone.com
                                                                • === SPONSORS: 

                                                                  • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
                                                                  • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
                                                                  • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
                                                                  • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
                                                                  • === SHOW MUSIC: 

                                                                    • Item Title: Upbeat & Fun Sports Rock Logo
                                                                    • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
                                                                    • Author Username: AlexanderRufire
                                                                    • Item License Code: 7X9F52DNML
                                                                    • === Connect with Uncle Marv

                                                                      🌐 Website: https://www.itbusinesspodcast.com/
                                                                      🎙 Host: Marvin Bee
                                                                      🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
                                                                      ☕ Support the show: https://ko-fi.com/itbusinesspodcast

                                                                      If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

                                                                      36 min
                                                                    • Scaling Your MSP With Business Units (EP 1051)

                                                                      If you’ve ever wondered how far you can really scale an MSP without selling out or moving to a big tech hub, Dan Spray’s story is a roadmap. He started in a small Norfolk, Nebraska shop building white‑box PCs and selling dial‑up internet, then bought the business and evolved it into Precision IT with a strong MSP and ISP backbone. Over time, he layered on recurring revenue, proactive monitoring, nationwide coverage, and a “nothing is out of scope” mindset that focuses on solving technology problems first, then deciding how to package and price later.

                                                                      That approach led to a portfolio of business units: Precision IT (MSP), Precision AV/low‑voltage, an outbound sales and SDR company, a hardware/access control firm (Hazard), a digital marketing agency, a voice AI platform, and several SaaS products—now rolled under a venture studio called Click Theory Capital. Dan shares how he structures these entities, how clients engage with multiple units, how his team handles back‑office provisioning and multi‑location builds, and what broke along the way as they scaled to hundreds of locations and thousands of endpoints.

                                                                      === Chapters

                                                                      • 00:27 Origins of Precision IT
                                                                      • 04:05 Internet Expansion Begins
                                                                      • 07:23 Buying Precision IT
                                                                      • 09:47 Winning Without Contracts
                                                                      • 13:50 No Scope Limits
                                                                      • 16:00 Partners Handle Phones
                                                                      • 18:10 What Back Office Means
                                                                      • 21:37 Business Units Explained
                                                                      • 24:28 Family Vision Emerges
                                                                      • 26:52 Scaling Through Services
                                                                      • 29:35 Referrals and Acquisitions
                                                                      • 32:04 Supporting Nationwide Logistics
                                                                      • 34:47 Part Two Preview
                                                                      • === Guest: Dan Spray, Precision IT / Click Theory Capital

                                                                        • Website: https://myprecisionit.com
                                                                        • LinkedIn: https://www.linkedin.com/in/dan-spray-173a5b7
                                                                        • === Companies / Vendors / Products / Books

                                                                          • FTS / FTS Telecom / Florida Telephone Services: https://www.ftstelecom.com
                                                                          • === SPONSORS: 

                                                                            • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
                                                                            • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
                                                                            • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
                                                                            • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
                                                                            • === SHOW MUSIC: 

                                                                              • Item Title: Upbeat & Fun Sports Rock Logo 
                                                                              • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
                                                                              • Author Username: AlexanderRufire 
                                                                              • Item License Code: 7X9F52DNML
                                                                              • === Connect with Uncle Marv

                                                                                🌐 Website: https://www.itbusinesspodcast.com/
                                                                                🎙 Host: Marvin Bee
                                                                                🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
                                                                                ☕ Support the show: https://ko-fi.com/itbusinesspodcast

                                                                                If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

                                                                                36 min
                                                                              • Celebrating 5 Years of TEKnowledge (EP 1050)

                                                                                Ray Cline from Tech Knowledge Worldwide joins me to share how an MSP-led community turns “community over competition” into real impact through TEKSGiving. We talk about how this group of MSPs and IT pros comes together for one intense weekend to rebuild the full technology stack—access control, networking, Wi-Fi, cameras, and cabling—for nonprofits, with this year’s project focused on the original Ronald McDonald House in Philadelphia and a $300,000 goal in donated products and services.

                                                                                Ray also walks through his consulting-first approach at Libertas Consulting and why most businesses have little idea where their IT dollars actually go. By analyzing contracts, subscriptions, and infrastructure, he cuts waste, saves clients real money, and then earns the role of trusted advisor instead of “just another vendor.” If you want to grow your MSP, build deeper client relationships, and use your skills to give back, this conversation will show you practical ways to do it.

                                                                                === Chapters

                                                                                • 00:58 MSP August Kickoff
                                                                                • 01:47 Better Tracker Call Story
                                                                                • 04:59 Sponsor Shoutouts
                                                                                • 05:59 TechCon Unplugged Preview
                                                                                • 07:01 Meet Ray Klein
                                                                                • 08:45 What Tech Knowledge Is
                                                                                • 11:55 Five-Year Mission
                                                                                • 16:08 Why Ronald McDonald House
                                                                                • 18:48 Project Costs and Goals
                                                                                • 22:26 Volunteer and Donate
                                                                                • 25:49 Ray’s MSP Consulting
                                                                                • 31:26 Consulting Over Managed Services
                                                                                • 33:12 Community Over Competition
                                                                                • 36:58 Golf Outing Details
                                                                                • 40:56 Closing Updates
                                                                                • === Guest: Ray Cline, Tech Knowledge Worldwide / Libertas Consulting

                                                                                  • Website: https://teknowledge.org
                                                                                  • Website: https://libertasllc.net/
                                                                                  • LinkedIn: https://www.linkedin.com/in/libertasray
                                                                                  • === Companies / Vendors / Products / Books

                                                                                    • TEKSGiving: https://teksgiving.org
                                                                                    • BetterTracker: https://bettertracker.com
                                                                                    • Ronald McDonald House Charities – Philadelphia: https://www.ronaldmcdonaldhousephilly.org/
                                                                                    • Let’s Talk Cabling: https://letstalkcabling.com
                                                                                    • MSP Unplugged: https://mspunplugged.com
                                                                                    • TechCon Unplugged: https://techconunplugged.com
                                                                                    • === SPONSORS: 

                                                                                      • Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
                                                                                      • Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
                                                                                      • Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
                                                                                      • Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
                                                                                      • === SHOW MUSIC: 

                                                                                        • Item Title: Upbeat & Fun Sports Rock Logo 
                                                                                        • Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
                                                                                        • Author Username: AlexanderRufire 
                                                                                        • Item License Code: 7X9F52DNML
                                                                                        • === Connect with Uncle Marv

                                                                                          🌐 Website: https://www.itbusinesspodcast.com/
                                                                                          🎙 Host: Marvin Bee
                                                                                          🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
                                                                                          ☕ Support the show: https://ko-fi.com/itbusinesspodcast

                                                                                          If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

                                                                                          45 min

                                                                                        About Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

                                                                                        From the publisher's feed

                                                                                        The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services.

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                                                                                        All Things MSP by Justin Esgar and Eric Anthony

                                                                                        All Things MSP

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