Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

The XChange Conference organized by the Channel Company is an annual event that brings together technology industry leaders, vendors, and solution providers to network, share ideas, and discuss emerging trends and challenges. The conference features keynote speakers, panel discussions, and breakout sessions that cover a range of topics, including cloud computing, cybersecurity, digital transformation, and more. Attendees can explore new products and services, engage with experts, and learn best practices for staying ahead of the curve in a rapidly evolving industry. The XChange Conference is a must-attend event for anyone looking to expand their knowledge and network in the technology sector.

Swag Winner: SonicWall

1st Runner-Up: WatchGuard

Honorable Mentions: Wasabi, Pax8 and OpenText

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Synco Ask Me Anything: https://syncromsp.com/webinars/ask-us-anything/

XChange Events Website: https://www.thechannelco.com/events

ASCII Edge, The MSP Conference 2023: https://events.ascii.com/

Microsoft 365 Apps Exploited through CVSS 9.8 Bug... Patch Now! https://tinyurl.com/ytbwfmw3

Florida Man from Different Earth Naked in Palm Beach: https://tinyurl.com/ynx2fpv3

Florida Man Series Coming to Netflix: https://tinyurl.com/5duaadv6

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Guests: Adam Walter and Sean Lardo join the show to discuss the concept of asking better questions of your clients and then "listening" to their answers. 

Then present them with a better QBR meeting with a live shareable dashboard of projects, status and goals. The single pane of glass for account management that allows account managers to show clients the value they bring to the table and have better conversations with them. 

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Website: https://www.managedservicesplatform.com/

YouTube Channel: https://www.youtube.com/humanizeIT

Microsoft 365 Apps Exploited through CVSS 9.8 Bug... Patch Now! https://tinyurl.com/ytbwfmw3

Florida Man from Different Earth Naked in Palm Beach: https://tinyurl.com/ynx2fpv3

Florida Man Series Coming to Netflix: https://tinyurl.com/5duaadv6

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Gradient MSP is a platform designed to help Managed Service Providers (MSPs) grow through data and billing integrations. Gradient MSP's Synthesize integration program and open API platform allow MSPs to bridge the gap between invoices and reconciliation, making billing simpler and more profitable. The platform offers tools like Billable that provide a simpler view of what needs to be billed, how profitable the business will be when tightening up the billing process, and how much time can be saved every month by reconciling user support and CSP quantities.

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Website: https://www.meetgradient.com/

Upcoming Webinars and More: https://www.meetgradient.com/upcoming-events

Florida Man Attacked By Gator on Front Porch: https://tinyurl.com/53x4dd22

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

One of the biggest mistakes people make is not taking the time to define their brand, including their values, purpose, and mission. Without a clear understanding of what your brand stands for, it's difficult to communicate it effectively to your audience or clients.

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Buy Bobby's Book: https://amzn.to/3SDJrtN

"Build Your Brand Like You Give A Shit" is a book by Bobby Gillespie that focuses on understanding and focusing a brand on values that matter. The book emphasizes the importance of embracing your purpose and unleashing your potential to build a brand that stands out from the rest. By looking the same as everyone else, you can't possibly build awareness, engagement, and word-of-mouth marketing. Instead, you should focus on values that matter to you and your customers.

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Propr Website: https://propragency.com/

Propr is a brand strategy and creative agency that offers a range of services to help businesses build their brand, improve their visibility, and connect with their target audience. 

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Florida Man: https://tinyurl.com/yh7pfs8v

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

AlertOps is a comprehensive incident management software platform that helps organizations streamline their incident response process, minimize downtime, and improve operational efficiency. 

AlertOps can help an MSP scale by quickly mobilizing and activating the right response with rapid and automated escalation policies with features such as live-call routing 24/7, on-call schedule management, and advanced escalation policies. 

AlertOps was named the winner of ConnectWise's 2022 PitchIT Accelerator Program. The program is designed to showcase potential offerings that could be built or integrated into the ConnectWise platform. AlertOps offers a real-time, intelligent, automated alert management and response orchestration tool for MSPs to maximize the efficiency of their service desk.

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AlertOps Website: https://alertops.com/

ConnectWise Pitch IT 2023: https://www.connectwise.com/theitnation/pitchit

Florida Man: https://tinyurl.com/2p85fzr8

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Corey Fruitman is my guest today. Corey is the founder and owner of Instant Housecall, which he started in 2007. 

Easy to use features:

• Remotely access unlimited PCs and Macs on-demand and unattended. 
• Subaccounts that you can sell to let your customers access their own unattended PCs . 
• Multi-monitor in multiple windows. 
• Branded top to bottom for your business, right down to the system tray and desktop icon. 
• No keys, codes or PINs, making it easy even for novice PC users to connect. 

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Website: https://instanthousecall.com/

Sign up before March 31 and mention "Uncle Marv" to receive 50% off the first six months. 

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https://tinyurl.com/bdzpnw7c

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What was he doing between last October and February 1? As you would expect, Rob and I chat about that What you didn't probably expect was all the other stuff Rob and I talked about, such as, Rob doesn't love chickens. Be sure to listen closely as Rob describes his love for MSPs and what is right and wrong in our channel. Hint... he corrects me twice. 

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Pax8 is the cloud marketplace for IT professionals to buy, sell, and manage best-in-class technology solutions in one place with one monthly bill. 

To learn about Pax8, visit https://www.pax8.com/en-us/

To learn about Pax8 Beyond 2023 conference, visit https://www.pax8beyond.com/ - Early Bird Pricing Through March 31

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We last spoke about diversity in 2020 when the show was called Podnutz Pro. In today's show, we're taking a step back to ask the question, where are we now? Back then, there was a lot of talk from companies that diversity in tech was important. Has there been any change? Dave Sobel shares his findings from the latest diversity report conducted by MSP Radio. 

Diversity Report Q4 2022: https://www.businessof.tech/diversity-report/

With all the reports and statistics, does that mean talking about diversity is easy? Not really. However, Nicole Debourg-Kahn describes how Syncro took on the challenge and created the most diverse leadership team that I have come across in our industry. It started with something called a "hackathon" where Syncro chose to make a space that focused on awareness training and racial healing. 

=== Nicole DeBourg-Kahn

Nicole DeBourg-Kahn is Syncro’s Chief People Officer, where she’s focused on providing the best environment in which team members can grow and feel true fulfillment. She is an accomplished HR professional and has established herself as a thought leader and trusted advisor. 

Syncro is an integrated business platform for running a profitable managed services provider (MSP). It offers PSA, RMM, and remote access in one affordable package. 

Website: https://syncromsp.com/

=== Dave Sobel

Dave Sobel is the host of the Business of Tech podcast and owner of MSP Radio, a destination for technology news and insights in the IT Solution Provider community. Dave is a leading expert in the delivery of technology services, with over 20 years of experience in the industry. 

Website: https://www.mspradio.com/

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

If you don't mind going off the rails to talk about football for a few minutes, enjoy the rest of the podcast as Sean Lardo and I discuss the upcoming 16-week of vendor competition. 

PitchIT is presented by ConnectWise, an award-winning Professional Automation Service (PSA) platform that helps MSPs with tools that help manage service delivery. Some of the key features of ConnectWise include ticket management, project management, time tracking, invoicing, reporting and more

===== Links 

PitchIT Application: https://tinyurl.com/mrx3b4bp

- Interested but have questions? Email [email protected]

IT Nation Secure (June 5-7, 2023) https://tinyurl.com/5apwx8hu

IT Nation Connect (November 8-10, 2023) https://tinyurl.com/3t9ybjuw

News: Florida Hospital STILL using pen and paper after cyberattack: https://tinyurl.com/ycxp827s

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Compliance Risk is a cloud-based platform that helps organizations manage their compliance and risk management programs in one centralized place. Managed Service Providers can save time, save money, reduce the risk of compliance violations, and ensure that their programs are up-to-date and effective. 

Polygon by Compliance Risk is a centralized platform for creating, managing and enforcing policies. Along with automating many of the manual tasks associated with policy management, Polygon includes a library of pre-built policies and templates, manages stakeholders, and monitors policy compliance and policy violations. 

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Website: https://compliancerisk.io/

- Use discount code "unclemarv" for a 10% discount. 

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News: Rob Rae takes his talents to Pax8: https://tinyurl.com/5x6c2t8y

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.