Kevin Rauch, Co-Founder of pivot, joins the show to discuss how the company’s proactive AV lifecycle-management platform helps MSPs bring deployment, monitoring, support, maintenance, and refresh planning into one operational workflow. Pivot is designed to give IT providers greater visibility and control of business-critical AV environments, including AI-assisted incident troubleshooting through pivotAssist.

Guest: Kevin Rauch

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Michelle Coombs, founder of Oprising, joins the IT Business Podcast as a member of the 2026 IT Nation/ConnectWise PitchIT cohort. Oprising is a service optimisation platform that helps MSPs turn continual service improvement into structured, visible work—assessing operational capability, prioritising actions, assigning accountability, and tracking progress across people, process, technology, and customer experience.

Guest: Michelle Coombs

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🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
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If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Steve Martin, CEO of FrictionlessIT, joins the IT Business Podcast to discuss FITware, a profit-intelligence platform built for MSPs. FITware brings together operational, financial, service-delivery, capacity, and client-experience data to help providers spot profit leaks, reinforce accountable behaviors, and make more informed growth decisions.

Guest: Steve Martin

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🎙 Host: Marvin Bee
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If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Saurabh Sandhir, CEO and Co-Founder of Kipling Secure, joins the IT Business Podcast to discuss AI Detection & Response (AIDR) for MSPs and MSSPs. Kipling Secure helps providers discover shadow AI, monitor AI usage and data exposure, apply governance guardrails, and turn AI security into a recurring managed service.

Guest: Saurabh Sandhir

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Tyler Smith, CEO and Co-Founder of TechAlign, joins the IT Business Podcast to discuss a platform built by MSP professionals to streamline technical alignment reviews and QBRs. TechAlign combines assessments with PSA/RMM data to help IT providers identify client gaps, present recommendations, track remediation, and turn review findings into roadmap and project opportunities.

Guest: Tyler Smith

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=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
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☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Clayton Mouney, founder of MSP Report Card and a PitchIT 2026 participant, joins the show to discuss a strategic client-management platform for MSP account managers, vCIOs, and CSMs. MSP Report Card helps providers create consistent client-meeting cadences, capture business goals, prepare client-facing reports, and turn conversations into roadmaps rather than purely technical QBRs.

Guest: Clayton Mouney, Founder

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🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
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If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Susan Nemeth, Co-Founder and COO of Aportio, joins the IT Business Podcast to discuss AI-powered email and conversation automation built for MSP service desks. Aportio helps IT providers reduce inbox backlog, classify and route incoming work, and improve shared-inbox workflows—while also supporting more consistent discovery and pricing for complex customer solutions.

Guest: Susan Nemeth

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🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
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If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Anson Dorsey, CTO and Co-Founder of QuellSecure, joins the IT Business Podcast’s PitchIT 2026 series to discuss active ransomware containment for MSPs and IT providers. QuellSecure deploys as a lightweight endpoint agent that monitors file-system activity, aiming to stop malicious encryption after only a small number of files are affected—helping reduce operational disruption and recovery exposure.

Guest: Anson Dorsey

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🎙 Host: Marvin Bee
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If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Dan Spray, founder and president of Precision IT and Consolidated Consulting, joins me for part two of our conversation about building and operating a scalable, multi-unit IT services business. Dan shares the technology stack and operational discipline that help his organization support clients across a broad footprint, including HaloPSA, NinjaOne, Meraki, UniFi, Huntress, Petra Security, and Domotz.

Our main focus is how automation, standardized network design, and AI-assisted integrations can help MSPs troubleshoot faster and operate more proactively. Dan explains how his team uses Domotz for Layer 2 visibility and network diagnostics, then connects data from multiple platforms to triage tickets, identify issues, and give technicians a clearer path to resolution before spending valuable time chasing the problem.

=== Chapters

=== Guest: Dan Spray, PrecisionIT

=== Companies / Vendors / Products / Books

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🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
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☕ Support the show: https://ko-fi.com/itbusinesspodcast

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If you’ve ever wondered how far you can really scale an MSP without selling out or moving to a big tech hub, Dan Spray’s story is a roadmap. He started in a small Norfolk, Nebraska shop building white‑box PCs and selling dial‑up internet, then bought the business and evolved it into Precision IT with a strong MSP and ISP backbone. Over time, he layered on recurring revenue, proactive monitoring, nationwide coverage, and a “nothing is out of scope” mindset that focuses on solving technology problems first, then deciding how to package and price later.

That approach led to a portfolio of business units: Precision IT (MSP), Precision AV/low‑voltage, an outbound sales and SDR company, a hardware/access control firm (Hazard), a digital marketing agency, a voice AI platform, and several SaaS products—now rolled under a venture studio called Click Theory Capital. Dan shares how he structures these entities, how clients engage with multiple units, how his team handles back‑office provisioning and multi‑location builds, and what broke along the way as they scaled to hundreds of locations and thousands of endpoints.

=== Chapters

=== Guest: Dan Spray, Precision IT / Click Theory Capital

=== Companies / Vendors / Products / Books

=== SPONSORS: 

=== SHOW MUSIC: 

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.