In this episode, host Christopher interviews Kristy McCann, the CEO and founder of SkillCycle, about the importance of skills and organizational performance. Drawing from her own experience, Kristy shares her insights on how a lack of skills can negatively impact an organization's performance and ultimately, its legacy.

Kristy highlights the need to focus on workflows and to build and develop employee skills, rather than relying on shortcuts and technology like AI and chatbots. She emphasizes that the key to improving organizational performance is to empower employees and to ensure that they have the necessary skills and tools to succeed.

Throughout the interview, Kristy and Christopher discuss the challenges organizations face in developing and maintaining skilled employees, as well as the benefits that come with doing so. They highlight the importance of investing time and resources in training and development, as well as the positive impact this can have on an organization's bottom line.

Ultimately, Kristy's message is clear: investing in skills development is not only good for employees, but it's also good for business. By prioritizing skills and workflows, organizations can improve their performance, leave a positive legacy, and ultimately, achieve greater success. If you're looking to build a better organization and empower your employees, this episode is a must-listen!