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Unlock the secrets to career advancement and the power of mentorship with our special guest, William Kaafi, the Guest Services Team Leader at Norwegian Cruise Line. Will’s journey from feeling unprepared to achieving a promotion through the TIME mentorship program is nothing short of inspiring. Guided by the support of Angela Middleton and the mentorship of Simon Bernardi, Will’s story vividly illustrates how encouragement and guidance can transform professional trajectories. Tune in to hear about the essential leadership skills he developed and the delicate balance he maintains between supporting his team and managing personal responsibilities.

Dive into the pivotal role of data analysis in customer service and learn how it can shape decision-making and break down perception biases. Will shares firsthand experiences on the importance of networking and maintaining a robust LinkedIn presence to cultivate industry relationships. From engaging workshops to the positive energy at industry events, this episode is brimming with insights and motivation. Get ready to embrace the vital lessons on stepping out of your comfort zone and harnessing the benefits of a supportive network in your career journey.