Uplevel Your Agency

Do you struggle to delegate tasks to your team? A lot of agency owners go through tough delegation phases as they spiral up and scale their businesses.

In this episode, I talk about delegation: why you need it, how it can support you as an agency owner, how to relinquish control and the hidden gems that can emerge when you stop being the bottleneck on your team.

What’s in this episode:

• Pitfalls people have around delegating
• How scaling leads to spiraling up
• What people tend to realize when they delegate
• Why you need to stop operating in the done-for-you service provider mode
• The agency owner and CEO identity

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/058

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Every business is unique but when you’re building your done-for-you service-based business you might be curious, “how long will it actually take me to scale this business?” 

In this episode, I talk about the expectations of the time frame of growing and scaling your business. I walked through the different stages that I see my clients going through so you could have a better understanding of what the process looks like for service providers who run both large and small agencies. 

You’ll learn about the three different phases of running, growing and scaling your business and the things that you need to keep in mind at every phase to help you scale your way. 

What’s in this episode:

• The 3 different phases of running, growing and scaling a business
• How you can measure the success of your services
• Why you have to decide on your business model
• What stabilization looks like in your business
• Why you need to start thinking like a leader

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Today’s guest is one of my clients and someone I am excited to share with you, Carli Anna. Carli is a Brand Strategist and Coach for creatives pivoting into passive income. 

We started working together over a year ago and she’s had some pretty incredible results since joining The CEO Roundtable. Carli has overcome negative mindsets and went from being burnt out, working all the time (sometimes up to 65+ hours a week) to working 20 hours a week (while having a baby). Not only that, but she increased her revenue from $110,000 to $210,000 while also increasing her profit from $55,000 to $143,000.

You’ll hear what her business looked like before joining The CEO Roundtable and the things she started implementing to get her business into good shape. Carli gives us her insight into the changes she’s made with her time, money and impact and how she shifted an offering to make it available to more clients. She also shares how getting clear on her ideal clients has helped her as she’s grown her business. 

What’s in this episode:

• What helped Carli move so quickly when implementing things in her business
• What her business looked like before joining The CEO Roundtable
• How Carli shifted her offerings to attract more clients 
• What her course is and how she came up with the idea to create it
• Where Carli hopes her business will be a year from now

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/018

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

In today’s episode, I am talking about how to identify when a team member is underperforming. As a service provider, there will likely come a time when you have to deal with a team member who is underperforming. This is actually an opportunity for you… You might be wondering, how is that? Underperforming team members in your business can be a symptom of a bigger problem. 

You’ll learn what steps you can take when you notice underperformance, and how to get to the root cause of the issue - things like communication errors, unclear expectations or confusion about a project. These things can actually help you to see which processes in your business need more attention. I also touch on how navigating these challenges can help you to develop better leadership skills as a business owner. 

What’s in this episode:

• What it looks like for a team member to be underperforming
• Why you need to take time to assess and analyze your systems during this process
• Steps to take when you notice a team member is underperforming
• Why Nicole challenges the statement, “hire slow, fire fast”

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/015

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Today I had the pleasure of chatting with Tasha Booth, the Founder and CEO of The Launch Guild, an agency that supports established coaches and course creators, and Coach to Online Support Professionals .

Tasha and I met a few years ago when she joined my mastermind program, The CEO Roundtable. Let me tell you one thing about Tasha: when she sets her mind to something -- she gets it done! In this episode, she shares her secret for getting things accomplished and what her business looked like before joining The CEO Roundtable.

You’ll hear how she went from making $40K in revenue to making nearly half a million dollars! She shares her tips for how she achieved growth so quickly and her journey of going from a virtual assistant to leading a team of 18 in her agency. 

What’s in this episode:

• How Tasha got into the online business space
• Her secret for getting things done
• 3 changes she made to stop being a bottleneck to her team
• How she decides when and who to hire for The Launch Guild
• A look at how her money, time and impact has evolved over time
• How her podcast helped to expand her reach and grow her email list 
• Tasha’s phrase of the year, “Simplify to amplify my impact.”

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/012

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

This is a very special episode because we’re celebrating a milestone! It’s officially been one year since I launched the podcast and I’ve had 52 consecutive episodes each week since starting. I can’t believe it’s flown by so quickly.

In this episode, I am talking about what my experience was like starting a podcast at the very forefront of the pandemic. I chat about some of the shifts I made and what has all changed since I started this podcast.

What’s in this episode:

My experience in having this podcast for 1 year

Shifts I had to make when launching my podcast during the pandemic

The inspiration that led me to start my business

What’s changed since I started my podcast

The advantages of hosting retreats virtually

Why I launched AGENCY

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/053

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.

Does your agency’s profitability keep you up at night? If so, you definitely want to hear my conversation with guest Amy Bradbury. You might recognize Amy as I’ve had her on the show before back on episode 10. I wanted to bring her back to talk about some of the issues that come up as you transition to an agency model.

In this episode, Amy talks about what you should truly be focusing on in your business instead of a profit percentage (the answer might surprise you)! 

What’s in this episode:

• Her perspective on making an agency model work for you financially
• Money mindset changes she sees CEOs go through
• Why she believes in a conscious spending plan rather than a budget
• What profit planning and money sessions are 
• Saving for projects vs. regular cash flow

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/052

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Is the fear of not having profitability holding you back from fully stepping into an agency model business? In this episode series on setting up your agency to scale, we’re talking all about money.

This can hold back a lot of done-for-you solopreneurs from growing their team and scaling their business because they worry about not having the means to make it all work. 

Take a listen to hear me explore what profitability is all about, why you need to transition your CEO pay from being a billable expense to an overhead expense and why knowing your numbers is critical as you step into and own the CEO role.  

What’s in this episode:

• How profitability has more to do with how the business is run rather than the business model
• The problem I see business owners making when transitioning from solopreneur to CEO
• Why profitability is not all about percentages but what that money can do 
• What happens when you don’t know your numbers

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/051

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Is your client delivery process scalable? Could a team easily step in and take over? Your delivery process needs to be set up in a way that is detailed, efficient and repeatable. Otherwise, you’ll find that your delivery methods aren’t helping you as you scale.

In this episode, I am walking you through how your delivery process changes as your agency grows. I talk about how you have to shift, or spiral up as you take on new identities and go from solopreneur to agency owner.

You’ll hear what can happen for your business when you have scalable delivery processes and the 4 things you need in place to create a streamlined and scalable delivery. 

What’s in this episode:

• The different phases of growing your business
• How to shift into the next phase of your identity as you scale
• How your delivery process evolves as your agency grows
• What happens when you have a streamlined delivery process in place
• The recipe for a streamlined and scalable delivery 

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/050

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Do you feel like you're hitting a wall when it comes to growing your agency? Perhaps you’re finding that you aren’t working with clients that light you or your team up. In part two of this series, we’re talking about ideal clients.

In this episode, I talk about what an ideal client is and how you can identify if you are working with your ideal clients.

We’ll explore what issues can surface when you aren’t working with the right clients and I also share an exercise to help you get clear on who your ideal client is! 

What’s in this episode:

• What an ideal client is
• The 5 characteristics and qualities of an ideal client
• What happens when you build services and processes around non-ideal clients
• The results of working exclusively with ideal clients
• Exercises for examining your ideal clients

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/049

Interested in delegating at least 50% of client delivery in 12 months or less? Applications are open for AGENCY: nicolejacksonmiller.com/agency

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller.