Uplevel Your Agency

Is your agency set up to scale? In this series, I am walking you through the 4 foundational areas you’ll want to examine as you move from a done-for-you service-based business to an Agency model business.

In this episode, I start with your services and why these will need to be revamped if you want to truly scale your business.

We’ll talk about what could happen if your offering isn’t scalable and how you can create an in-demand scalable service! 

What’s in this episode:

What a scalable service or offer is

What happens if your offering isn’t scalable

Examples of scalable services

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/048

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Request free access at https://www.facebook.com/groups/serviceprovidersthatscale/. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Have you found yourself in a place where it’s time to grow your team and you don’t know where to start? Or maybe you already have the team but you want to figure out how to make everything work better? 

In this episode, I was joined by my friend and client Sarah Fox. Sarah is the Founder of the Bookish Fox, a book editing and coaching agency. We explored a few different topics in this episode around building your team (and of course we got into some of my biggest questions around writing a book too). 

Sarah shares lessons she’s learned as she’s grown her team, how she’s evolved her standard operating procedure (SOP) process (she swears by the fact that SOPs only take 5 minutes and can save you 5 hours), and obstacles people face when writing their book. If you’re ready to grow your team or have any interest in becoming an author, you’ll definitely want to take notes! 

What’s in this episode:

• What Sarah does as the founder of a book editing and coaching agency
• The moment when she knew she needed to hire a team
• What she credits to having her team stick around long term
• Lessons she’s learned from bringing on team members
• Her advice to service providers who want to write a book
• Biggest obstacles people face when writing their book
• How to schedule time into your day to get your book done
• What writing a non-fiction book can do for you as a done-for-you service-based business

For full show notes, resources, and links, head to https://nicolejacksonmiller.com/047

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Request free access at https://www.facebook.com/groups/serviceprovidersthatscale/. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram at https://www.instagram.com/nicolejacksonmiller or Facebook at https://www.facebook.com/nicolejacksonmiller. 

Have you ever felt yourself questioning if a client, team member, speaker or guest expert is going to be a good fit for your business? Even though they seem to meet your standard qualifiers? I think we’ve all been there and that’s why this topic is so important for business owners and entrepreneurs!

In this episode, I talk about my on-going journey of examining and implementing my own company values and beliefs. You’ll get a glimpse into what can happen when there are misalignments and how values and beliefs may evolve over time.

I’ll also add that I’m definitely not the expert when it comes to creating values and beliefs in your business. I’ve worked with some great coaches and mentors in this area and if you’re interested in getting support, below are some links to people I highly recommend.

What’s in this episode:

• Why values and beliefs are important
• What I’ve learned about being explicit 
• How value and belief misalignments have come up 
• Why I believe we should lead with an open mind
• How beliefs and values can be birthed out of experiences

Links:

Trudi Lebron
Michelle Sanchez

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. Let’s be friends. Send me a DM on, Instagram or Facebook.

Are you looking to get your business running more smoothly in 2021? Look no further because I’ve got the perfect guest for you! Today I had on Catherine Calmes, a Certified Director of Operations who helps entrepreneurs with operational planning and team leadership. 

In this episode, Catherine and I explore the 5 phases you go through as a CEO and what areas you should focus on first if you’re ready to scale your business. 

She tells us about her personal evolution as an entrepreneur and her recommendations for implementing KPIs (or metrics on steroids as she calls them!) into your operational plan.

What’s in this episode:

• What Catherine does for service providers to help them scale
• The transitions she’s made that have gotten her to where she is now in her business
• The 5 phases you go through as a CEO
• What to focus on first when you’re ready for growth
• How to implement KPIs 
• The 2 challenges that pop up the most with business owners
• What business owners should look at in 2021

Connect with Catherine: 
Website | Instagram 

About Catherine:
Catherine is a Certified Director of Operations who helps online business owners by providing operational planning and team leadership so their business can run efficiently. She uses her background in home organizing, workplace productivity, and managerial experience to help make the vision for your business a reality.

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

Are you finding yourself stuck in the client delivery? Maybe you find yourself spending hours per day doing client work and you know you could be investing your time elsewhere in your business.

In this episode, I talk about why you could find yourself struggling in this area. Whether you’re a solopreneur or have an agency of 10+ employees, this can happen to anyone and I am walking you through finding the best solutions for you and your business. 

You’ll hear my advice on how you can remove yourself from client delivery and tactical ideas for how you can start to remove yourself from client delivery.

What’s in this episode:

• What clients who work with me want to achieve when it comes to client delivery
• Why you have to figure out what works best for YOU as the leader
• The reasons you might struggle with removing yourself from client delivery
• Why you have to make sure you’re hiring the right people
• Tactical ideas of tasks and activities you can let go of

Links:
043 - When to Bring on an Account or Project Manager with Janet Beamer

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

Today I am thrilled to share this conversation with guest, Janet Beamer, Founder of The Executive Coordinator. If you have been wondering when and what you need to have in place before bringing on management support for your business then you will not want to miss this episode! 

Janet and I worked together just a few years ago when she was getting into the project management space. In this episode, she walks us through how she got started as a solopreneur and what led her to make the transition from virtual assistance to project management.

She gives insight into when you might want to bring on an account or project manager and what you need to know about the transitional period AFTER bringing one on! 

What’s in this episode:

• Janet’s story of how she got into the online business space
• What made her transition from virtual assistance to project management
• Red flags that you might need an account manager
• The transitional period CEOs have after hiring an account or project manager
• Areas you want to look at for creating an exceptional client experience
• What it means to Janet to scale her way

Connect with Janet: 
Website | Instagram 

About Janet:
This is Janet Beamer of The Executive Coordinator. Janet drives operational readiness and execution for service based businesses while co-creating an exceptional client experience for those they serve.  She supports owners and teams with improving client retention and satisfaction. Janet is a mom of a teenager, dog lover and foodie. 

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

Does the thought of “managing” more people in your business make you cringe? Do you feel like you spend too many hours answering team questions or checking in on deadlines? Sometimes you have to learn how to step out of your own way and quit being the bottleneck in your business. Removing yourself as the bottleneck can increase your team’s efficiency and free up your time to focus on other things (like scaling your business).

In this episode, I am sharing how you can stop managing your team and start leading them instead.

You’ll hear my advice on how to guide your team members to make their own decisions and take ownership of their roles. I also let you in on an exercise that will help you become a stronger leader within your company and something one of my clients did that helped save her 4 hours per month (on just one client). 

What’s in this episode:

• Why you have to let go of your misconceptions about managing
• An exercise to help you become a stronger leader
• Why you need to communicate the desired end result
• The truth about finding people who are better than you at managing
• How you can teach team members to make decisions without you

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

Today I am excited to share this conversation with body and business integrator, Ali Cranmer. Ali helps menstruating entrepreneurs break free from burnout and reclaim their power through cycle alignment.

Ali shares so much valuable wisdom in this episode about the different phases of the menstrual cycle and how to use them in the most aligned way possible. We explore working with other women who are at different times of their cycle and how the moon phase can come into play with cycle alignment.

She’s had some pretty incredible results not only for her clients but herself too. Be sure to listen closely because she shares the first steps you can take if you want to get aligned with your cycle and begin boosting productivity all while working less! 

What’s in this episode:

• What Ali does as a body and business integrator 
• Ali’s journey into the online space and how that led her to what she does now
• The different phases of the cycle (and how to use them for more aligned work)
• How to overcome guilt around your productivity
• Her advice on working with other women’s cycles
• The first step to getting in cycle alignment
• Why you need to pay attention to the moon phase
• What it means for Ali to scale her way

Connect with Ali: 
Website | Instagram 

About Ali:
Ali B. Cranmer is a body and business integrator helping menstruating entrepreneurs break free from burnout and reclaim their power by aligning with the rhythm of their menstrual cycle. Ali believes women feel an undeniable pressure from society to be able to do it all and we’ve been doing our businesses and our bodies a disservice by glorifying the hustle. She has built her business and membership coaching program on the belief that if we awaken our intuitive powers to listen to our rhythm, we’ll be able to align our businesses with our bodies and experience a deep sense of peace, freedom and self-trust.

Links:
Intro to Body + Biz Integration with Cycle Alignment Masterclass (Comes with free Flow Tracker journal)

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

Are you ready to develop the habit of having conscious conversations? Whether you’re speaking with an employee or client sometimes there are issues that come up that you have to deal with.

In this episode, I’m talking about how I coined the phrase conscious conversations and what it means to have one. You’ll hear how this differs from the regular, unconscious conversations that we often have with those around us.

If you’re ready to change the way you communicate with your team and clients then you have to listen closely because this episode will be life-changing. 

What’s in this episode:

• What it means to have a conscious conversation
• The difference between unconscious and conscious conversations
• Why you might feel resistant to engage in conscious conversations
• The steps to embracing conscious conversations

Links:

The Mindfulness Matters Podcast 

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook. 

Are you ready for 2021? I believe we all are! However, we couldn’t go into the new year without first reflecting back on how 2020 went and what we’ve learned that we can take with us into next year.

In this episode, I was joined by members of the CEO Roundtable to check-in and reflect on what wins, breakthroughs and obstacles they faced in 2020. 

I encourage you to do this for yourself too. Take some time to reflect on this past year and what you’re most proud of (big or small!), think about what your biggest wins were, what lessons you’ve learned and how this can all make you a better person and leader in 2021. 

What’s in this episode:

• Reflections and accomplishments from DFY service providers
• What they are planning for 2021

Links:

Amy Bradbury - Empowered Profit, Accounting Agency

Kelsey Kerslake - Pinegate Road, Personal Branding Agency

Jamie Dubose - Zenplicity, a Marketing Agency for Coaches and Creatives

Meg Baker - Meg K and Co, Hiring Agency

Brittney Lynn - Brittney Lynn, PR Agency

Michelle Sanchez - BareMade Studio, Creative Design Agency

Adrienna McDermott - Ava and the Bee, a Digital Marketing Agency for Wedding Professionals

Allie Morris Nute - Verb House Creative, Creative Marketing Studio

Caroline Hull - Wild Home Podcasting, Podcasting Agency

Ginny Krauss - Ginny Krauss, Branding and Design Agency and Greatness Coach

Enjoyed this episode? Then make sure to join us in my free Facebook Group so we can continue the conversation! Click here to request access. 

Want to know when new episodes are released? Subscribe on your platform of choice so you can learn all of the scaling strategies I’m implementing in my own business and with my clients. 

Let’s be friends. Send me a DM on, Instagram or Facebook.