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Using RevOps to Improve Customer Experience w/ Sean Sullivan at Converge Coffee
In this crossover episode with Converge Coffee, host Sean Sullivan chats with Union Square Consulting founder and CEO, Eddie Reynolds, about intertwining strategy, processes, and tech to improve customer retention and expansion.
You'll learn about:
- The vital metrics for customer success based on Eddie's experience at Salesforce
- Why startups can have a better playbook than billion dollar competitors
- How optimizing sales can translate into optimizing Customer Success
- And more!
_____________________________________________________________________
STRATEGIC REVENUE OPERATIONS AS A SERVICE
● Website
● LinkedIn
● TikTok
View all episodes
By Union Square Consulting
5
33 ratings
In this crossover episode with Converge Coffee, host Sean Sullivan chats with Union Square Consulting founder and CEO, Eddie Reynolds, about intertwining strategy, processes, and tech to improve customer retention and expansion.
You'll learn about:
- The vital metrics for customer success based on Eddie's experience at Salesforce
- Why startups can have a better playbook than billion dollar competitors
- How optimizing sales can translate into optimizing Customer Success
- And more!
_____________________________________________________________________
STRATEGIC REVENUE OPERATIONS AS A SERVICE
● Website
● LinkedIn
● TikTok
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