In this episode of Run the Numbers, CJ Gustafson sits down with Gordon Coyle, a 40-year commercial insurance veteran, to demystify one of the most anxiety-inducing topics for founders and CFOs: business insurance. Drawing on decades of experience with startups, scaleups, and regulated industries, Gordon breaks down what leaders need to know about D&O, E&O, cyber, and general liability, why investor pressure is rising, and where “cheap and easy” online policies fail when real risk hits. Through real-world examples, they explore how claims arise, how defense costs erode limits, why cyber insurance is as much about response as reimbursement, and how to balance budget, risk tolerance, and peer benchmarks—treating insurance as a critical layer of protection, not a box-checking exercise.
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SPONSORS:
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LINKS:
Gordon on LinkedIn: https://www.linkedin.com/in/gordoncoyle/
The Coyle Group: https://thecoylegroup.com/
CJ on LinkedIn: https://www.linkedin.com/in/cj-gustafson-13140948/
Mostly metrics: https://www.mostlymetrics.com
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RELATED EPISODES:
The Coyle Group - Business Insurance
https://www.youtube.com/@TheCoyleGroupNY
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TIMESTAMPS:
00:00:00 Preview and Intro
00:01:53 Sponsors — Abacum | Brex | Metronome
00:05:39 Interview Begins with Gordon Coyle
00:06:23 Gordon Coyle & The Coyle Group
00:07:21 Explaining Insurance on YouTube
00:08:40 Turning Education into Inbound Leads
00:09:40 Content as a Pull Strategy
00:10:53 Insurance Complexity for Tech Founders
00:13:28 Why Investors Require D&O Insurance
00:14:09 What D&O Covers and Why It Matters
00:15:50 Sponsors — RightRev | Rillet | Tabs
00:20:19 Who D&O Covers and Rising Investor Pressure
00:22:37 D&O Limits and Cost Tradeoffs
00:23:21 Panic Calls and Late D&O Purchases
00:24:39 How Defense Costs Erode Coverage
00:25:31 Common D&O Claims and Employment Risk
00:27:08 D&O vs E&O Explained
00:29:12 Cyber Insurance and Social Engineering
00:31:59 AI’s Impact on Cyber Risk
00:33:50 Real-World Ransomware Stories
00:34:17 Cyber Insurance as Money and Response
00:35:29 Business Email Compromise Scams
00:39:43 Why Tech Still Needs General Liability
00:41:16 What a BOP Covers
00:42:32 Convenience vs Proper Coverage
00:44:29 Surprising General Liability Claims
00:46:45 Insurance Costs for Startups
00:47:36 Higher Costs in High-Risk Industries
00:48:26 Balancing Budget, Risk, and Coverage
00:50:39 PEOs, Workers’ Comp, and EPLI
00:54:39 Choosing the Right Insurance Partner
00:56:42 End Credits
#RunTheNumbersPodcast #StartupFinance #BusinessInsurance #RiskManagement #CyberRisk
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