Utterly Indispensable Podcast for Estate Agents

In this episode, I sit down with Charlotte Brockman, dynamic entrepreneur and founder of How Did I Do, a review platform designed to help small businesses manage their reputation across multiple sites. Charlotte shares her unique insights into social marketing and the surprising strategies that drive real engagement—practical wisdom every business owner can leverage.

As a busy mom and business owner, Charlotte is relentless in her pursuit of efficiency, constantly asking, "How can this be easier?" Her perspective on productivity and making life easier will inspire anyone balancing multiple roles.

We also delve into the art of difficult conversations. With a background in criminal psychology, Charlotte brings invaluable advice on handling challenging dialogues, revealing how these tough moments can lead to breakthroughs and lasting change.

Tune in to hear Charlotte’s story and pick up actionable tips on marketing, efficiency, and the power of honest communication.

In this exclusive interview, I sit down with Damien Jefferies, a distinguished figure in London’s luxury real estate market. As the Director of Fine & Country Prime Central London and founder of Jefferies James London, Damien has spent over three decades navigating the complexities and challenges of high-end property. His journey from rookie agent to renowned leader in luxury real estate is rich with insights and valuable lessons, many of which he shares in his book, Trust Me, I'm an Estate Agent.

In this episode, Damien talks candidly about what it takes to succeed in the ultra-competitive world of luxury property. We delve into his hands-on approach with clients, his strategies for crafting unforgettable customer experiences, and his innovative marketing methods that consistently deliver results in one of the world’s most competitive markets. Whether you're a budding realtor, a seasoned agent, or simply fascinated by the world of high-stakes real estate, Damien’s expertise and passion offer a masterclass in excellence, professionalism, and integrity.

Tune in for a rare look inside the mind of a true industry leader.

In this week’s episode, I sit down with Mitchell Ashdown, a young, ambitious sales negotiator who took a leap into the Dubai real estate market, drawn by the allure of wealth and luxury. But is it all pool parties and Rolex watches? Mitch takes us behind the scenes, sharing the gritty reality of working in one of the world’s flashiest real estate markets.

From the intense work ethic needed to succeed, to the highs, lows, and surprising truths about making it in Dubai, Mitch holds nothing back. He’s sticking it out, and after hearing his story, you’ll understand why. If you’ve ever dreamed of making it big abroad, this episode is for you!

In this episode of The Utterly Indispensable Podcast for Estate Agents, I sit down with Olivia Boulting, a dynamic Regional Manager and Auctioneer at The Auction House South West. Olivia brings a wealth of experience from the property and construction industry, with deep expertise in negotiation, sales, management, investments, and marketing.

During our conversation, Olivia shares invaluable insights on key issues like pricing strategies, handling fees, streamlining the client experience, and accelerating transactions—topics every estate agent can relate to. Her knowledge is not only impressive but highly transferable to anyone working in the property sector. Tune in for practical tips that will make a tangible difference in how you approach your business.

Don't miss this eye-opening discussion!

I love chatting to people like Joe. Their enthusiasm is infectious.

Joe set up his own estate agency business three & a half years ago, Plymouth Property Sales. No points for guessing where he’s based.

It was great to listen to him tell his story and why he didn’t go down the hybrid route. Hear about the struggles of setting up this own business and how support was never too far away.

He also shares with me all this exciting plans for the future. Definitely one to look out for.

In this episode, Rob interviews Simon Gates, a highly experienced property professional who has seen tremendous success across multiple facets of the estate agency world. Simon shares his journey from starting as a weekend assistant in 2007 to managing one of the UK's top-performing estate agency offices in Newport Pagnell, which achieved over 150 5-star Google reviews and ranked in the top 1% in the Best Estate Agent Guide.

Simon also discusses his transition into the PropTech sector with Homesearch, where he led training and development, helped generate over 700 reviews, and was instrumental in securing a £5 million investment. Now, Simon consults estate agents on how to maximize property data, tech, and social media to nurture relationships and create new opportunities. With over 200 5-star Google reviews, Simon continues to shape the industry as a podcast host, NED, mentor, and consultant. Tune in to gain valuable insights on leveraging technology, building lasting client relationships, and thriving in today’s competitive property market!

In this episode, I sit down with Rayanne Armond—an accomplished entrepreneur and qualified accountant—who runs multiple successful businesses, including her own accountancy practices. Together, we explore the crucial differences between being a businessperson and an entrepreneur, diving into the mindset and strategies that set top entrepreneurs apart. Rayanne’s unique expertise in both business management and finance offers valuable insights that are especially relevant for estate agents who have mastered their craft but are seeking to elevate their business acumen. Whether you’re looking to refine your business skills or make the leap from business owner to entrepreneur, this conversation is packed with actionable takeaways.

In this episode of The Utterly Indispensable Podcast for Estate Agents, we're joined by Ross McKenzie, founder and CEO of Isla-Alexander, the UK’s dynamic estate agency and finance startup. Ross shares his journey as an entrepreneur dedicated to transforming the way estate agents operate, emphasizing the power of relationships over transactions. Discover how Isla-Alexander's cutting-edge technology and client-focused approach are setting new standards in the industry. If you're an estate agent looking to innovate and thrive in the modern property market, this conversation is not to be missed!

Welcome to The Utterly Indispensable Podcast for Estate Agents, the go-to show for anyone looking to gain valuable insights into the world of estate agency. Each week, we dive deep with industry experts, exploring the trends, challenges, and opportunities that shape our field.

In this episode, I sit down with Vito Rausa, my former boss, mentor, and a true legend in the industry. Vito, a retired member of the main board for the Connells Group, shares his unparalleled knowledge and candid opinions on the current state of the industry. We delve into the evolving direction of the Connells Group, and I challenge the current trajectory they're taking. Since recording this interview, significant changes have occurred, including the appointment of a new managing director and a shift in strategy. This is a must-listen for anyone looking to stay ahead in the competitive world of estate agency.

Welcome to The Utterly Indispensable Podcast for Estate Agents, brought to you by Key Coach. This podcast is your go-to source for expert insights and strategies designed to help estate agency business owners thrive. In each episode, we delve into the essential aspects of running a successful estate agency, offering practical advice and actionable tips to elevate your business.

This week's episode features the welcome section from our High Performance Business Course for Estate Agents. We’ll provide a comprehensive breakdown of the key elements that are found in £1M+ Branches—giving you a roadmap to success. Use these insights as prompts to review and refine your business, ensuring it reaches its full potential. Whether you're looking to enhance your operations, boost sales, or improve client satisfaction, this episode is packed with the guidance you need to make impactful changes. Tune in and take the first step towards transforming your estate agency into a high-performing business.